Scan dialogue wont open in windows 7 what is the issue?
i am pulling my hair out on this one. Ive just purchased a new Officejet 8600 pro plus and the scan dialogue refuses to open. Ive tried all the usual things, even reinstalled the OS and it still doesnt work.
Why does HP package faulty software with new products, surely they would test this across a broad list of platforms before releasing it.
Hi,
Here is the few checks to know exact problem
1. Did you try to scan from Microsoft Paint program. (Launch paint ->File->From Scanner or Cammera and chose the printer to scan)
2. Also try webscan. Go to your browser, enter the IP address of the printer into the address bar. Now go to scan tab and do the scan.
If above works, then it is something to do with your PC firewall or antivirus. You may try to stop those and do following steps.
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Computer-not-listed-on-HP-8600-Plus-control...
Happy Printing
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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======================== Test pages ===============================
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[[Image:FirefoxSafeMode|width=520]]
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[[Image:Safe Mode Fx 15 - Win]]
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Hope that helps!
Tarik Admani
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Launch the Console application in any of the following ways:
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