Scan for wireless networks doesn't find Airport Express

Help please!
I've been trying for days to set up my Airport Express.
When I do the scan for wireless networks, my computer seems to find every network in my block of flats except my AX. I found it once or twice, and then used the AirPort Utility to do the setup. But then it lost the connection on restart. Now the AX connection is nowhere to be found.
Similarly, when I scan for AXs using AirPort Utility it finds nothing.
I don't think it's the AX that's the problem, because I have a wifi blackberry and when I scan for wireless networks on that it finds the AX (although it won't connect). And I don't see how it can be my computer (which is not a Mac) because it finds about 10 other networks.
What am I doing wrong? I'd be most grateful to anyone who could explain it to me in language a 2 year old could understand, because it's all a complete mystery to me.
I use a BT Home Hub for wireless internet, if that makes any difference.
Thanks!

If there are lots of other networks in the area you are probably getting a lot of RF interference.
Can I also add, the AX has relatively weak signal compare to some of the desktop wireless routers due to its size and small power source. If the interference is really a problem, AX might not be your best solution. You should consider upgrade the AX to something more powerful like the AEBS/n. Get the N version so you have a choice of moving your wireless network out of the crowded 2.4GHz band and move it into less populated 5GHz band.
Just my 2 cents.
.

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