Scan function no longer available in preferences using HP 7410 All-in-One

I have a Mac Book pro running OS 10.9.5. When I select Printers and Scanners in the preferences my HP 7410 All-in-One no longer shows a "scan" selection on my Mac Book. It only shows "Open Print Queue".
It prints just fine and I know it used to show both the "print" and "scan" selection. I don't know when this ability disappeared. Does anyone know what I have to do to get this capability back? I'm not real computer savy so I appreciate all the help I can get.
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Hi,
Click the Apple icon, then About This Mac and select Software Update.
Allow it 30 seconds, then click the top Store menu and select Reload Page.
If there is any HP or Apple update available insall it, reboot your Mac and check if you may scan then.
If the same persists install the following package and check again:
http://support.apple.com/kb/dl907
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Scan function no longer working on my Printer

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StevieDoug,
Thank you for trying my recommendations, I believe this is a wireless issue. Let's go ahead and start troubleshooting the network:
I would like you to shut down the Router, Printer and Mac in that order. Wait atleast 60 seconds, then power on the items in the way they were shut down. Re-attempt the scan. Was this successful or are you still getting the error message?
If you are still getting the error message, let's try Pinging the Mac and testing the connection, click on the link below:
How to Ping on Mac OS
If pings are successful the issue is not likely communication, instead it is probably a firewall blocking the scanning communication. Continue below:
To turn on firewall protection:
1. Choose Apple menu > System Preferences, click Security, and then click Firewall.
2.   Open the Firewall pane of Security preferences   
3. Click the lock icon to unlock it, and then type an administrator name and password.  
4. Click Start to turn on Firewall.
To allow only specified applications and services to connect:
1. Click Advanced.  
2. Click the Add (+) button, and then select the application or service in the dialog that appears.
Are you able to complete the scan? Please let me know the results!
Thanks again,
HevnLgh
I work on behalf of HP
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HP Officejet 7410 All-in-One no longer 'automatically' print double sided

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You will need to save your files as PDF, and when you choose the PDF format you will see an option to have all scanned pages saved as a single file. Knowing your operating system will help me to provide you with more detailed instructions.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Chapter 1.1
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With pleasure!
Great to know it worked for you
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Solution for the scan function no longer appears in the HP Printer Icon.

Buy a new Brother printer.

Hi,
Click the Apple icon, then About This Mac and select Software Update.
Allow it 30 seconds, then click the top Store menu and select Reload Page.
If there is any HP or Apple update available insall it, reboot your Mac and check if you may scan then.
If the same persists install the following package and check again:
http://support.apple.com/kb/dl907
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Scan function no longer available in preferences using HP 7410 All-in-One

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