Scan function no longer working on my Printer

Recently moved locations and had to re set up my PC. Since then the scan function no longer works. I get the error message "Scanner reported an error", "Failed to open a session on the device". I have uninstalled and reinstalled the HP drivers, i have checked the internet connections and all are working. Actually have had a lot of troubles earlier with the rinter and the scanner re wireless connections but hoped to have finally overcome these.
Not part of the problem but a real gripe as to what is the purpose of wireless devices when they never work as well as the ethernet connected devices, someone really needs to get this sorted <gripe over>.
Can anyone help me please to get my system back up and running. I surgent now as currently on paternity leave and need to get some administrative issues doen from home in the next couple of days.
Many thanks,
This question was solved.
View Solution.

StevieDoug,
Thank you for trying my recommendations, I believe this is a wireless issue. Let's go ahead and start troubleshooting the network:
I would like you to shut down the Router, Printer and Mac in that order. Wait atleast 60 seconds, then power on the items in the way they were shut down. Re-attempt the scan. Was this successful or are you still getting the error message?
If you are still getting the error message, let's try Pinging the Mac and testing the connection, click on the link below:
How to Ping on Mac OS
If pings are successful the issue is not likely communication, instead it is probably a firewall blocking the scanning communication. Continue below:
To turn on firewall protection:
1. Choose Apple menu > System Preferences, click Security, and then click Firewall.
2.   Open the Firewall pane of Security preferences   
3. Click the lock icon to unlock it, and then type an administrator name and password.  
4. Click Start to turn on Firewall.
To allow only specified applications and services to connect:
1. Click Advanced.  
2. Click the Add (+) button, and then select the application or service in the dialog that appears.
Are you able to complete the scan? Please let me know the results!
Thanks again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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