Scan has lines through it
All of a sudden today, when I scan a document, I have hundreds of multi-colored lines running the length of the page.
It shows up in the SCAN PREVIEW as well.
When is email the SCAN file, the recipient claims the lines are in the printed copy as well.
With a straight PRINTING effort, there is NO trouble . Copy is clean. ONLY in SCAN mode do I get these lines....hundreds of them.
Running the HP fix download did nothing to cure this.
Hi there @Creole, welcome to the forums
I read your post about your scans showing colored lines through them. I will gladly do my best to recommend some helpful troubleshooting to you. I will need to ask that you first reply with some more information so I can better research this for you.
In the meantime, try power resetting the printer and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Please let me know which printer model you have and which OS you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How Do I Find My Model Number?
Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!
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When printing somelines print and someline print with letter not filled out 100% cannot read top or bottom of the test page print on the top row of captial letters
I have cleaned and Align the printer 6 timesHello @Dcent,
Welcome to the HP Support Forums!
I understand that you're experiencing print quality issues when printing to your HP Deskjet 1000 Printer from your Windows 7 computer. I would like to assist you today with resolving this issue. Now you indicate in your post that you have already cleaned and aligned the printer 6 times to no avail. At this point I would suggest avoiding cleaning the printhead system any more times. Generally the rule of thumb is, if 2-3 cleans don't make any difference, don't proceed from there as ink is used to clean the printhead system. If 3 cleans haven't made any difference than ink will just be wasted if you run any more cleans. At this point I'm going to have you run some standalone print quality steps on your machine to verify if this issue is being caused by a hardware issue or by a setting issue with the printer software or driver on your Windows 7 computer.
To start, can I please have you click here. Once the page opens, please run through the Print Quality Troubleshooting steps provided. Run through the step by step instructions to resolve this quality issue. However, I would like you to avoid running any further cleans or alignments of your printer.
Please respond to this post with the result of your standalone print quality troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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'''May I send you a jpeg of both email pages - one with Safari and one with Firefox? I think this would clear up the probkem.'''
You can try to reset the preferences:
* http://kb.mozillazine.org/Preferences_not_saved
Create a new profile as a test to check if your current profile is causing the problems.<br />
See:
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b0n0b0
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