Scan issues with HP Officejet Pro 8600 that worked fine!Now, I have a problem----is it Dropbox?

Never had a problem, but now when I scan, and it goes straight to My Documents,  when I go to open it, it's been replaced by an old picture.  Every one of my darn documents has that old picture and I can 't find any of my documents.  Please help. I do not have it hardwired in.  I have reset the printer and my laptop, but this started a few months ago and I think it has to do with Drop box.  I don't know what else to do.

Hi @joann2164
Welcome to the HP Support Forums.  From your post, I understand that you are trying to scan to DropBox using one of the apps found on the front panel of your Officejet Pro 8600 printer.
For this issue, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

  • Printing Envelopes Issue with HP Officejet Pro 8600

    I have recently purchased the HP Officejet Pro 8600.  I am upgrading from the Photosmart series.  I use Windows 7 64bit operating system.  I have no error messages
    When I print a #10 envelope, the return address in the top left is partially cut off.  I can't seem to adjust the margins to allow for the return address to print.
    Additionally I would like to "save" some custom envelope sizes to accommodate my personal greeting card envelopes.  My other printer allowed for more paper sizes than this one does.
    Can anyone offer any suggestions with either of these issues?
    Darrell

    Hi there dlfant,
    Check out the post here from Travis_C. He has some steps for installing other printer drivers that should give the functionality you are looking for and hopefully address the envelope issue you are experiencing. Give his steps a shot and let us know if it works out for you.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Driver Issues with HP Officejet Pro 8600 and Windows 8

    I have to reinstall the printer driver for my HP Office Jet Pro 8600 wireless printer each time I power up my laptop. I do not have any issues with this printer when using my PCs and my antroid tablet.  Once the driver is reinstalled I can print my documents however it becomes "offline" whenever I log off and then log back onto my laptop.

    Hello there! Welcome to the forums @Shrn 
    I read your post about how your printer will disconnect and show offline on your laptop, each time the computer is restarted. As this only happens on your laptop, the problem could be with a firewall running on your computer.
    I would suggest checking your firewall settings and ensure you're allowing the printer to connect within the firewall.
    This link may help: How to Edit Firewall Settings
    You could also try running the Print and Scan Doctor when you restart your computer to see if this tool will pick up the printer on the network and connect it to your computer again.
    Another option, would be to try a Clean Boot, which will turn off all Start Up Programs on your laptop to see if another program could be blocking the printer from connecting to it during a restart. Make sure to go back and enable the programs again after you have tested this out.
    Let me know your findings and what happens!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • If i have already logged in my iTunes with my iPod and plugged that in, but now i have a new iPod and I want to plug that in to my laptop how would i do that with out losing anything on my new iPod and my old one. Both my ipods are on different accounts?

    If i have already logged in my iTunes with my iPod and plugged that in, but now i have a new iPod and I want to plug that in to my laptop how would i do that with out losing anything on my new iPod and my old one. Both my ipods are on different accounts?

    Nothing special. See:
    How to Set Up Two iTunes Accounts on One Computer | Chron.com
    iTunes: How to share music between different accounts on a single computer

  • HT5457 I update my iPhone with iOS 6 softwar it,s ok but now i have activation problem.

    I update my iPhone 3Gs with iOS 6 software it<s ok but now i have activation problem?

    How did you get the unlock for your 3GS? If you recently updated to
    iOS 6 and your SIM stopped working after the update, the most
    likely reason is that your iPhone had been hacked/jailbroken/modified
    to work with your Carrier and the update relocked the iPhone to the
    original Carrier.
    What does it say when you look at Settings=>General=>Carrier?
    If it does not name your current cellular provider, then the scenario
    is as I laid out above. In this situation, Google may help as you can
    get no assistance here for jailbroken iPhones.
    If that is not the problem, give some more details and someone will
    answer.

  • Unable to scan from my HP OfficeJet Pro 8600 Plus to my Mac iOS 10.10

    Just purchased a new Mac and running Yosemite. Tried adding my 8600 and it prints but will not scan. When attempting to scan to computer, a message "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." When I follow the link, it directs me to download the driver again.....and the cycle begins. I have tried completely uninstalling everything according to previous suggestions in the forum but nothing has helped. 
    I'm a new Mac user but just can't understand why this would work on my PC and not the new Mac. 
    This question was solved.
    View Solution.

    Hi castagmc,
    Welcome to the HP Forums.
    I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
    I do have some suggestions that we can try in the attempt to troubleshoot this issue.
    First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
    I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
    Once the uninstall is complete, please restart the Mac to have the changes take affect.
    When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
    The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
    The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
    Please feel free to write me back if you have any other questions.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • How to print on envelopes C6/C5 with HP OfficeJet Pro 8600

    With my printer HP Officejet Pro 8600 I want to print on envelopes C6/C5 (229 mm x 114mm or 9.0 inches x 4.5 inches).
    The Officejet Pro 8600 support C5-envelopes and C6-envelopes but I could not find a comparable format C6/C5. Is it possible to make your own envelopes format and print on HP Officejet Pro 8600?
    Thanks in advance.

    Hi Grepolis,
    Welcome to the HP Forums.
    I see that you would like to be able to print on  C6/C5 envelopes.
    I will be happy to help you.
    You could install the Deskjet 9800 as a generic driver which you would have different features available to you.
    Making custom size prints.
    Depending what operating system you are using. Here are the steps for Windows 7.
    On the computer, go to start, devices and printers, select add printer.
    Follow the steps, select HP and Deskjet 9800 from the list.
    Set this one as the default printer.
    Try creating a custom size envelope now with the generic driver.
    Please let me know if you are not using Windows 7 and you need different steps. 
    How to Find the Windows Edition and Version on Your Computer.
    Hope this helps.
    Thank you for posting on the HP Forums.
    Have a great day.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Has anyone figured out how to scan from an HP officejet Pro 8600 after upgrading to OS 10.9.4

    Has anyone figured out how to scan to  a MacBook Pro with 10.9.4 from HP officejet Pro 8600?

    iMovie acts as it does, I suspect, because it's so much safer (and easier) to program.
    As iMovie is now structured, each clip has a startFrame and an endFrame. They show the starting point and ending point of that clip in its source file. There's only one of each. Simple.
    For us to remove a portion of the middle without splitting the clip in two, iMovie would have to allow each clip to have multiple start/end points. So iMovie would have to "remember" that the clip starts playing at frame 100, stops at frame 120, starts again at frame 150, stops at frame 200, and so on. Very complicated.
    The amount of data that would be required to undo a change, for example, could become quite large, and be very, very complicated. Lots of opportunity for errors. Imagine what iMovie would have to "remember" if we could remove the middle, added a title to the clip, remove part of the title, then split the clip and applied a slow motion effect to the second part of the split.
    This way is simpler, and not all that inconvenient for users, in my opinion. I prefer simple when it adds to reliability.
    Karl

  • Printing duplex with HP Officejet Pro 8600 causes windows 7 OS to shut down/restart

    Why when printing duplex with my HP Officejet Pro 8600 printer it causes windows 7( 64-bit) to shut down/restart. Windows message is "Windows has recovered from an unexpected shutdown.  I've ran HP Hardward Diag. Utility and Print and Scan Doctor which indicated everything is working properly with the printer.  Ocassionaly I can print duplex without windows shutting down and restarting, but most of the time it creates issue with Windows causing it to stop and restart.  Single sided printing seems to be fine.  I've already oncehad windows to "Startup Repair" in which ccase I selected restore to a previous working point.  Everything worked for awhile then a duplex printing session starting causing windows to shut down again.   THanks for your assistance.

    Yes, the updated USB 3.0 driver corrects the issue and should be installed.  
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

    Hello:  I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software.  I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
    I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.  
    I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it.  Any help is appreciated.
    Thanks,
    John

    Hi,
    It's an option during the installtion process. Please try the following Utility:
       http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Is Windows Server 2012 compatible with HP Officejet pro 8600 plus printers

    Hello, 
    I am wondering whether HP officejet pro 8600 plus printers compatible with Windows server 2012 - I have the driver installed on the server and deployed - installation of the driver and all was successful but it won't print from the server or on a user's computer from the deployed printers list. No error message comes up, I just click print and nothing happens. If I install it individually on the user computers - it seems to print as a 'network printer' but won't print from the server, and if it can not print from the server then it can not print from the deployed printers list. I was looking up on driver compatibility list online earlier and could not find Windows Server 2012 mentioned on the list - only server 2008 and below. 
    Essentially what I am trying to find out is whether this officejet pro 8600 plus printer is compatible with our server. 
    Many thanks, 
    Michael Peters

    Hello Michael, and welcome to the HP Forums.
    I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial issue. You can do this at the HP Commercial Forums.
    I hope this helps!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Webscan problem with HP Officejet Pro 8600 printer and OS Mavericks

    I have an iMac with OS 10.9 Mavericks installed and an HP Officejet Pro 8600 Plus N911g printer.  I recently downloaded the "HP-Inkjet-SW-OSX-Mavericks_v12.34.37" software update from the HP website but, since installing it, the image preview feature on Webscan now only shows a black screen and I cannot download the scanned image.  I have uninstalled the update and reinstalled the old software  - "Officejet-Pro-8600_v12.23.0" but the problem persists.
    I am not sure if this is an HP problem or a Mavericks bug.  Any advice/help would be greatly appreciated

    The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
    As for power savings, the printer will automatically go into a low power mode when not printing for some time.  It is not necessary to turn the product off and on to save power.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • What other hp print drivers will work with the officejet pro 8600

    I have an Officejet Pro 8600 and like many others here, I am having a problem printing a custom size envelope (6x9). I did find that I can use the drivers for a deskjet 450 and setup  my 8600 using those drivers. However, the 450 6x9 does not have a portait option in the layout.
    My question is, what other hp print drivers will work in the 8600? I'm hoping one will have a 6x9 portrait layout?

    Cheetah12 wrote:
    Hello wingcheck,
    Welcome to the HP Forums!
    I understand you're receiving a problem printing a custom envelope size (6x9). You did state that you installed a Deskjet 450, but it doesn't come with a portrait option. I will do my best to assist you!
    First,  I need to find out your operating system on your computer? Windows or Mac?
    If you have a Windows computer and using this Deskjet 450 driver, have you checked Devices and Printers on your computer to see if you have this portrait option:
    1) Right click on the Deskjet 450, then click on Printer Preferences
    2) Very top you should see a tab called "Finishing" and look for Orientation
    3) You should see portrait, landscape, rotate by 180 degrees or mirror image.
    4) Let me know if you don't have this option on this post
    If not, then I would recommend installing a Deskjet 9800 to see if you have this option. Please follow this HP document on Installing an Alternate Print Driver in Windows 7 for a USB Cable Connection. When setting up this custom size, change the paper type to "Other Specialty Media". Please post your results, as I will be looking forward to hearing from you. Have a great night!
    Hi Cheetah .... I don't have access to my printer at the moment due to travel, but here's what I have right now. My operating system is Windows 7 64. That's not much, but it is a start. I will have the additional information for you in a day or so. Something else I discovered in the user guide, which I didn't know, is that each tray will only handle specific media. So, when I print envelopes, I will have to use Tray 1 in order to do so. 
    Now I do have another question for you. Can I have installed, 2 different sets of print drivers at the same time without it causing a conflict? I'm assuming the diffenent driver will simply show up as a different printer in the listed printers, right?? Any way, thanks for your quick response, and upon arriving home, I will follow your previous suggestions. I will also keep you posted as to my success or failure.
    Thanks
    Paul

  • Printing files stored on a NAS with an Officejet Pro 8600

    Sorry if this has been asked before but if it has I can't find it
    Is there an app which will allow me to print some commonly used forms which I have stored on my NAS? (A bit like the Google docs eStorage app but direct from my NAS )
    Thanks

    Hello eimajgraham,
    Welcome to the HP Support Forums!
    Regarding printing from "NAS" to the Officejet Pro 8600 via an App, it would depend on the file format and if the "NAS" supports printing via an App.
    What is the type device the App would be installed on, Apple, Android, etc? You could try using the HP ePrint App.
    HP ePrint Mobile App FAQs<---
    Let me know if this information as answered your questions.
    Cheers,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Officejet pro 8600 plus e-all-in-one color managment problem.

    please help, I'm a photographer and I own officejet pro 8600 plus e-all-in-one printer. I want to print my photos using this printer, but it never print them right, so I bought Colormunki photo to calibrate my monitor and my printer and match them together. The problem is I can't control the printer color management  !!! I want to disable it, so I can use the printer profile in Photoshop or other applications to get the right prints. my prints are darker when I set the color management to be handled by the application, or I make the printer handle it but I will end up with wrong colors. I really really need to change the profile of the printer. how ?????? otherwise I really have no use of it in my work.

    Jassim,
    Kudos to you for figuring out how to better control the outcome for what you require.
    I have learned something new today.  Smiling!
    Did you create the new profile manually or add it in from a previously saved setting?  Filename / filetype?
    It has been a while since I used Photoshop.  I am thinking I may take another look at my old favorite. 
    Edits << 27-Dec-2014  >> Added the following links:
    Profile Support Center
    How to use ICC color printer profiles for inkjet printers
    Click the Kudos Thumbs-Up!
    It is a nice way to say “Thank You" for the help.
    Although I strive to reflect HP's best practices, I do not work for HP. 
    Kind Regards,
    Dragon-Fur

Maybe you are looking for