Scan on my CM2320fxi from my windows 8.1 laptop stopped working
I have the scanner software installed for my CM2320fxi on my hp laptop but for some reason it has stopped working. The scan function on the laptop times out and says it can't locate the scanner and the MFD can't recognise the laptop. There is no problem accessing the scan function from an older XP machine, but I can't seem to get it working from the newer Windows 8 machine.
Help much appreciated
Are you able to ping the remote system by name? It sounds as though you are connecting to VPN but are unable to resolve the names of the host network. A few things that I would think of:
If the home system is not on a domain and the work system is, you may need to use the Fully Qualified Domain Name (FQDN). For example, instead of
computer you would enter computer.domain.com.
You may want to check if your VPN connection is configured as a default gateway, otherwise if your home and VPN network have the same IP address range you may be experiencing a conflict.
See the instructions provided here.
You also may want to check the DNS settings for the VPN connection to ensure that it is finding the DNS server for the remote network and thus is able to resolve the hostname.
You may want to try connecting Remote Desktop via IP address to determine if the issue is with name resolution (DNS) or connectivity.
Brandon
Windows Outreach Team- IT Pro
The Springboard Series on TechNet
Similar Messages
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I have an iPhone 4S. When I try to print pictures, from my Windows computer, it doesn't work. Open Office also gives me an "unknown graphic" message. These are JPEGs, aren't they? Why can't I print and what is the unknown graphic?
Hi,
"A day after the name change became official my built in skydrive app stopped working"
Did you point that SkyDrive changed to OneDrive?
Did you move your OneDrive to another location or change its name?
Please login OneDrive with web-based to check if you could access it successfully.
Please refer to the following article to try the troubleshooter and check the service status:
SkyDrive: FAQ
http://windows.microsoft.com/en-in/windows-8/skydrive-app-faq
Karen Hu
TechNet Community Support -
[Ubuntu, Windows 8.1] Touchscreen stopped working.
Hello!
From about 1 year I'm lucky owner of Lenovo Idea Pad Flex 15 Laptop. I love it!
Today touchscreen of laptop stopped working after reboot from Ubuntu 14.04 to Windows 8.1. On both system screen is detected but, there is no input. I tried to turn off usb power saving on Win 8.1 and reinstalling all HIDs, without any success. On Ubuntu I tried to calibrate screen - still no luck. If applicable there is dmseg output:
dmesg | grep eGalax
[ 3.443718] usb 2-1: Product: eGalaxTouch EXC7910-1026-13.00.00
[ 3.443720] usb 2-1: Manufacturer: eGalax Inc.
[ 27.549122] input: eGalax Inc. eGalaxTouch EXC7910-1026-13.00.00 as /devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/input/input7
[ 27.549752] hid-multitouch 0003:0EEF:A111.0001: input,hiddev0,hidraw0: USB HID v2.10 Device [eGalax Inc. eGalaxTouch EXC7910-1026-13.00.00] on usb-0000:00:14.0-1/input0
So, how to make screen working again?
Cheers, Damian HermanHi，
A VPN 720 Error can occur if your server's VPN configuration doesn't point to a valid DHCP server on its network. The result is your client can't connect since it doesn't have a valid IP address to use.
On the VPN Server, go to "Routing and Remote Access" under "Administrative Tools" and go to the "DHCP Relay Agent" configuration. Check the DHCP server IP addresses that are listed for correctness
Regarding to restore point as mentioned in the post, do you have a anti-virus software installed? if you have, I suggest you temporarily disable it, then try restore point again.
For that specific update KB2920189, any error messages prompted when you uninstall it, you can also check the cbs log (Windows\logs\cbs), for detailed information.
Yolanda Zhu
TechNet Community Support -
I recently tried to upgrade my itunes on my dell laptop with 64 bit windows 7. It stopped working so I deleted all files and tried to reinstall and haven't been able to since. I've tried numerous things i've read in forums and nothing seems to work. The installation will not move past the "publishing product information" point. After being stuck there for a while this error message appears:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken="1fc8b 3b9a1e18e3b",process or Architecture="x86"', Please refer to Help and Support for more information. HRESULT: 0x800736FD
I hope someone is able to help me with this.Did you already try what bnoir suggested in this post about error 0x800736FD:
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 800736FD, or some other number? (If they're another number, what number are you getting?
This thread might help as well, suggestion provided by bnoir:
In general, these ones tend to be caused by underlying problems on the PC that can prevent Windows Updates from installing. So my main strategy with them is to try to fix the Windows Update issues. If we can get Windows Updates flowing again, that generally clears up the iTunes install errors +en passant.+
Head into your Windows Update, and check for any new updates. Do any fail? If so, open your Update History and doubleclick on the failure entries to bring up a small box with alphanumeric error message codes. Are you getting 8000FFFFs? (They often seem to be associated with an iTunes-install 0x800736FD.)
If you're getting 8000FFFFs, try the following Microsoft document:
[Windows Update Error 8000FFFF|http://windows.microsoft.com/en-US/windows-vista/Windows-Update-Error- 8000FFFF]
Head back to Windows Update, and stock up on any updates you're behind on. Once you're completely up to date in that regard, try another iTunes install. Does it go through properly this time?
Message was edited by: Ingo2711 -
I have signed up on iTunes Match. When I setup my PC iTunes to starts to sync it stop and gives me a Window error that it stop working. I have Windows 7 64bit. How do it make it sync?
Tarantulaman wrote:
i do, but like i said it fell once and since then it hasn't been able to connect to my laptop. it acts like nothing's connected. i believe if i call the company the HDD is from they'll be able to transfer it to a new one but who knows how much they'd charge. looks like i have no choice now.
If it were truly a backup, then the media would play on the laptop as it would be on the laptop.
Sounds like you actually do not have a backup, instead you chose to keep your media on an external drive.
Regardless of where the media is stored, it's always a good idea to have a backup for instances like this. -
Windows desktop gadgets has stopped working
As of a few days ago my desktop gadgets have stopped working. When I start Windows they appear to function normally for a minute or so then the error message "Windows desktop gadgets has stopped working" appears. Sometimes there is a second attmept to launch the gadgets but it fails in the same manner.
Worryingly for the general robustness of Windows 7, performing a System Restore to a time before the problem arose did NOT fix the problem.I have found this solution and worked perfectly for me, you might want to try it out!
I own no credit over this!
Thanks to " Ramesh Srinivasan "
Is your Windows Sidebar (Windows Desktop Gadgets) crashing after adding a third-party gadget, with the error "Windows Desktop Gadgets has stopped working" or "Windows
Sidebar has stopped working" (Windows Vista) at every start? You can stop the offending gadget from loading by editing the Windows Sidebar Gadgets settings file. Here are the instructions, which apply to Windows 7 and Windows Vista.
If Sidebar.exe process is running, you wouldn’t be able to write to its settings file. Launch Task Manager (taskmgr.exe), select the sidebar.exe process and terminate it if it’s running.
Click Start, type the following path in the Search box and hit ENTER.
%LOCALAPPDATA%\Microsoft\Windows Sidebar
(You can type it in the Run dialog as well.)
The above location is where the desktop gadgets store their configuration information, in a file named Settings.ini
First, make a copy of Settings.ini
Double-click Settings.ini to open it in Notepad.
Configuration information for the last installed desktop gadget is usually located at the end of the INI file. Using the PrivateSetting_GadgetName line as the hint, locate the corresponding [Section #], select all lines underneath
and delete it. Trim any blank lines that may have resulted from the deletion.
Then, move to the top of the INI file, and delete the Section# line that references the offending gadget. As you’ve removed the entries in [Section 5], also delete the following line:
Section4="5"
Trim any blank lines that may have resulted from the deletion, and save the Settings.ini file.
Right-click on the Desktop, and click Gadgets. This starts the Sidebar.exe process and shows the gadgets listed in the Settings.ini file. -
Directly after an update, Firefox will no longer start. It begins to load my homepage, then fades away with the Windows message "Firefox has stopped working"
Looking at Norton security history, I see it blocked plugin-container.exe about the time the update was being downloaded.I don't know if this is exactly the same problem, but here's what happened to me:
One day when I opened Firefox I got a prompt for updates. I got upgraded to version 3.6.16. That was over a week ago. This morning, I opened Firefox, got a prompt for updates, clicked ok, and I ended up upgrading again to 3.6.16. Norton gave me a notification about some file being used by fewer than 100 people and having "medium risk", but I wasn't able to take any action, just read.
Once that upgrade went through every time I tried to open Firefox, it'd pop up, I'd click no to "Do you want Firefox to be your default browser" and then it'd go white and freeze up. I'd get a message from Windows that there's a problem, Firefox has stopped working, it will be closed. No information was sent regarding the problem.
When I'd open Firefox I'd see two tabs: one about the upgrade to 3.16.6 along with an invitation to upgrade to version 4, and another being my homepage to yahoo.com.
I also have Internet Explorer, so I opened that, went to Firefox's website and downloaded version 4. So far that has taken care of the problem~I can use Firefox again.
However, I did have a couple small difficulties while downloading version 4. Right off it would not immediately start running. That was blocked by my Norton. So I had to click on "click here". Also during the process I got a message about two add-ons being incompatible, so they were disabled, and no updates could be found. They were: Microsoft .NET Framework Assistant 1.2.1. and Norton Toolbar 4.6.
I worried it was a virus but it seems like more of a compatibility problem involving maybe Norton? I have the 2010 version and haven't upgraded to Norton 2011 yet.
Anyway, like I said, so far version 4 is working fine, but I thought I'd pass on the incident. -
iTunes 11.0.1.12 and Windows 7 (32 bit, latest version). iTunes crashes frequently (Windows message : "iTunes has stopped working and will be closed"). I may be trying to search for an App. or book (or anything else), trying to access iTunes store, checking for updates to Apps., inputting my password, etc. etc. I have uninstalled iTunes several times, reinstalled several times, but the error persists. I tried the iTunes 10 suggested fix of running in safe mode, but iTunes again crashed when I was trying to create a new ID.
Any real help would be gratefully received. Thank you.Still having this issue
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Ok, so I made a video with Bandicam, and every time I click on it to play it (it is saved as an MP4), it just says: Windows Media Player has stopped working. Then it gives me two choices: Close the program OR look online for a solution. I REALLY want to
post these videos, but I can't. If anyone could help that would be great!Hi juderocks14,
Please first take a check with the other Players and see if they could play the MP4 file normally. If it can't be played, which means it might be corrupted. You may ask at the Bandicam side, or save the files again.
If issue insists, take a try with the Troubleshooter (For Windows 7, 8 and 8.1):
Open the Windows Media Player Settings troubleshooter
Fix Windows Media Player video, and other media or library issues
Or you may try to turn Windows Features on or off to reset Windows Media Player:
Turn Windows features on or off (Before turn it on again, please remember to reboot first)
More reference:
What happens if I turn off Windows Media Player?
Best regards
Michael Shao
TechNet Community Support -
When I connect my Ipad to my Windows (7) computer iTunes stops working.
When I connect my Ipad to my Windows (7) computer iTunes stops working and it dir not sync.With the same connection my iPhone connect properly.
Having the same problem. Did you find a solution?
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Thinkvantage "access connections windows wireless service" has stopped working
My new computer is a T400 running Windows 7 (lenovo disk installed after purchase) .
While it still connects to the internet through the Windows(?) "open network and sharing center the Thinkvantage Technologies "access connections windows wireless service" has stopped working. It worked fine for a while (4-6 weeks).
Any ideas on how to get it started again?
Thanks
JohnThank you for your reply. I'm just not sure what "it" to uninstall or where to get the new "it" to download. Would you mind adding those details for me? I appreciate your help
John -
after installing 10 .5.1 and buying itunes match I click add this computer and I get a window saying itunes has stopped working and itunes closes
I found that after I turned on geniuseverything worked
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It happens when i start a speciall program. After a very long time it starts. A program with citrix. Problem started with Firefox.4.0.
With Firefox 3.6 it worked normal.Hi @bembolroco
I don't believe this is an HP issue, but I did find something that might help; Thunking Spooler APIS from 32 to 64 process has stopped working.
I feel this is an issue with the operating system as it seems to be effecting many printer brands.
If the issue persists, I suggest reaching out to the Microsoft Community for further assistance. I hope what I found helps you to resolve the issue.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
Error message: thunking spooler APIS from 32 to 64 Process has stopped working
Having this same problem with my HP ENVY 7645. Troubleshooter keeps telling me to uninstall and reinstall software. I've done this 3 times now and still get the error message. Any solutions?
Hi @bembolroco
I don't believe this is an HP issue, but I did find something that might help; Thunking Spooler APIS from 32 to 64 process has stopped working.
I feel this is an issue with the operating system as it seems to be effecting many printer brands.
If the issue persists, I suggest reaching out to the Microsoft Community for further assistance. I hope what I found helps you to resolve the issue.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
Scan from Envy Printer to MacBook suddenly stopped working
I recently installed an HP Envy 100 printer, scanner copier. For the first week everything worked perfectly. I could print and scan wirelessly using my MacBook, iPhone, iPad or the Envy's controls themselves. Recently when I touched the "scan" icon on the Envy I was taken to the "Choose Scan Destination" as normal, then when I selected "Computer" I received this message:
"You can start a scan from your computer OR scan to your computer from the printer.
Make sure the HP printer software is installed.
Window's Only - Network Connection
In the HP printer software, enable the "Activate Scan to Computer" function.
For Mac and USB connections, the "Activate Scan to Compuer" function is automatically enabled.
Then the option to click "ok' which only returns me to the previous screen.
I used to see instead (when it was working properly) the two computers on my network and I would simply select the correct one and and the scan would wireless appear in my documents folder.
I called HP, we did all their trouble shooting and they said they could no longer help me. The suspected the problem was with my wireless network and suggest I contact apple. They also said the Envy uses Port 427 to scan wirelessly and that I should tell that to someone at apple when I am trouble shooting my airport extreme and network.
Anyone encounter the same problem and know how to fix it?I suspect this has more to do with the fact that HP &/or Apple haven't gotten their act together to ensure that OS X Lion worked with the printer? I too bought an Envy 100 a few days ago for my daughter to take to university with her. On unboxing it at home to check it worked, we found initial set-up pretty straight forward..... but the only way we can get it to print is by having her 2010 MacBook Pro connected (NOT wireless). My 2011 MacBook Air won't connect to the printer at all, and neither will our iMac...although the latter did "briefly" show the Envy 100 as an available printer before asking for a software update which wouldn't download.
I can only assume that we are expected to sit and wait until HP &/or Apple deign to pull their fingers out; in the meantime there is ZERO information readily available from either company as to what it going on, despite the fact Apple are happy to push HP printers in-store and on-line.
I'm severely tempted just to re-box the printer and find one that, you know "just works "
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