Scan problem with OS 10.8.2

Recently the scan feature on my Mac Mini with OS 10.8.2 and HP OfficeJet 4500 flatbed printer/scanner is all messed up. I scan a document, then the image of the scan appears and fills the entire background of the scanner control window on the desktop! Weird, like the graphics is all messed up. There is also no longer an option to save the scan. I've removed and reinstalled the printer, rebooted the Mac Mini, rebooted the printer several times. I've checked for any updates - none to be had. Any ideas?

lefthanddad wrote:
I scan a document, then the image of the scan appears and fills the entire background of the scanner control window on the desktop!
Any chance you can post a grab of what you see?
Are you using Image Capture to scan or some other application?
lefthanddad wrote:
There is also no longer an option to save the scan.
If you are using Image Capture to scan, and if you have Custom selected for the size then you must select an area of the document before the Scan button becomes active.

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Had scanning problem after uploading Snow Leopard -
This will fix your problem!
Scanning with the software included in Mac OS X 10.6
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Click the Apple Preview icon in the dock to open the Preview application.
From the Preview File pull-down menu, choose Import from Scanner .
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Click Print & Fax .
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Select your HP printer in the list on the left.
Click the - sign at the bottom of the list to delete the product from the list.
Click the + sign at the bottom of the list to add the product back to the list.
Select your HP printer, and then click Add to create a new print queue.
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Some scanning problems with Trend (iMSS) and iMS

Hi everyone!!!
I have been reading and learning a little, but at the moment I have a problem with Trend InterScan Messaging Security Suite and Mesaging Server.
I have follow the recommendations of example 2 in
http://docs.sun.com/source/819-0105/channel.html#wp100754
but I have some scaning problems.
My files are like................
[SERVICE=SMTP_SCANNING]
!INTERFACE_ADDRESS=127.0.0.1
PORT=10025
IMAGE=IMTA_BIN:tcp_smtp_server
LOGFILE=IMTA_LOG:tcp_smtp_server.log
STACKSIZE=2048000
PARAMETER=CHANNEL=tcp_scanner
! ims-ms
ims-ms defragment subdirs 20 notices 1 7 14 21 28 backoff "pt5m" "pt10m" "pt30m" "pt1h" "pt2h" "pt4h" maxjobs 2 pool IMS_
POOL fileinto $U+$S@$D aliasdetourhost tcp_scanner-daemon
ims-ms-daemon
! tcp_local
tcp_local smtp mx single_sys remotehost inner switchchannel identnonenumeric subdirs 20 maxjobs 7 pool SMTP_POOL maytlsse
rver maysaslserver saslswitchchannel tcp_auth missingrecipientpolicy 0 aliasdetourhost tcp_scanner-daemon
tcp-daemon
! tcp_intranet
tcp_intranet smtp mx single_sys subdirs 20 dequeue_removeroute maxjobs 7 pool SMTP_POOL maytlsserver allowswitchchannel s
aslswitchchannel tcp_auth missingrecipientpolicy 4 aliasdetourhost tcp_scanner-daemon
tcp_intranet-daemon
! tcp_auth
tcp_auth smtp mx single_sys mustsaslserver missingrecipientpolicy 4 aliasdetourhost tcp_scanner-daemon
tcp_auth-daemon
! tcp_scanner
tcp_scanner smtp nomx single_sys identnonenumeric subdirs 20 maxjobs 7 pool SCAN_POOL daemon 172.17.24.34 port 10024 enqu
eue_removeroute
tcp_scanner-daemon
bash-2.05# more mappings
! MTA mappings file
! for access control and other table lookups
PORT_ACCESS
*|*|*|*|* $C$|INTERNAL_IP;$3|$Y$E
* $YEXTERNAL
INTERNAL_IP
$(172.17.24.34/24) $Y
127.0.0.1 $Y
! 172.17.17.41 $Y
! 172.17.16.51 $Y
* $N
ORIG_SEND_ACCESS
tcp_local|*|tcp_local|* $N$D30|Relaying$ not$ allowed
tcp_*|*|native|* $N
tcp_*|*|hold|* $N
tcp_*|*|pipe|* $N
tcp_*|*|ims-ms|* $N
! Block "external" submissions of explicitly source-routed "internal" addresses
tcp_local|*|tcp_intranet|@*:*.* $N$D30|Explicit$ routing$ not$ allowed
tcp_local|*|tcp_intranet|*$%*@* $N$D30|Explicit$ routing$ not$ allowed
tcp_local|*|tcp_intranet|*.*!*@* $N$D30|Explicit$ routing$ not$ allowed
tcp_local|*|tcp_intranet|"*@*"@* $N$D30|Explicit$ routing$ not$ allowed
SEND_ACCESS
tcp_*|*|*|*@[127.*] $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@localhost.* $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@example.com $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@example.net $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@example.org $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@*.test $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@*.example $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@*.invalid $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@*.localhost $X5.1.2|$NBad$ destination$ system
CONVERSIONS
in-chan=tcp_scanner;out-chan=*;CONVERT No
in-chan=tcp_*;out-chan=tcp_local;CONVERT Yes,Channel=tcp_scanner
!IN-CHAN=tcp_scan;OUT-CHAN=*;CONVERT No
!IN-CHAN=tcp_*;OUT-CHAN=*;CONVERT Yes,Channel=tcp_scan
<IMTA_TABLE:mappings.locale
With this configuration, my iMSS only scan mails from internal to internal domain.
Mails sent via outlook:
10-Oct-2005 17:11:34.13 tcp_auth tcp_scanner EA 3 [email protected] rfc822;[email protected] [email protected]
10-Oct-2005 17:11:34.15 tcp_auth tcp_local EA 3 [email protected] rfc822;[email protected] [email protected]
10-Oct-2005 17:11:34.24 tcp_local D 3 [email protected] rfc822;[email protected] [email protected] dns;mail.out.com (mail.out.com xxxxxxxxxxxxx Mon, 10 Oct 2005 17:09:34 +0200 ) smtp;250 2.1.5 [email protected]
10-Oct-2005 17:11:34.53 tcp_scanner ims-ms E 4 [email protected] rfc822;[email protected] user1@ims-ms-daemon
10-Oct-2005 17:11:34.59 tcp_scanner D 3 [email protected] rfc822;[email protected] [email protected] dns;172.17.24.34 (TrendMicro IMSS SMTP proxy) smtp;250 2.1.5 [email protected] OK.
Mails that do not pass throw tcp_scanner channel are not scan by iMSS, but I don`t know why this outgoings mail don�t pass throw tcp_scanner ��???
And mails sent via webmail :
10-Oct-2005 17:28:42.05 tcp_intranet tcp_scanner E 2 [email protected] rfc822;user1@ in.com user1@ in.com
10-Oct-2005 17:28:42.08 tcp_intranet tcp_local E 2 user1@ in.com rfc822;[email protected] [email protected]
10-Oct-2005 17:28:42.75 tcp_scanner ims-ms E 2 user1@ in.com rfc822;user1@ in.com user1@ims-ms-daemon
10-Oct-2005 17:28:42.80 tcp_scanner D 2 user1@ in.com rfc822;user1@ in.com user1@ in.com dns;172.17.24.34 (TrendMicro IMSS SMTP proxy) smtp;250 2.1.5 [email protected] OK.
10-Oct-2005 17:28:42.87 tcp_local D 2 user1@ in.com rfc822;[email protected] [email protected] dns;mail.out.com (mail.out.com xxxxxxxxxxxxx Mon, 10 Oct 2005 17:26:42 +0200 ) smtp;250 2.1.5 [email protected]
10-Oct-2005 17:28:42.96 ims-ms D 2 [email protected] rfc822;[email protected] user1@ims-ms-daemon
Thanks in advance.

# ./imsimta test -rewrite -debug=level=4 -filter [email protected]
Initializing mm_.
Initializing mm_ submission.
Checking identifiers.
*** Debug output from initializing MM for submission:
16:21:04.24: mmc_winit('l','[email protected],'[email protected]) called.
16:21:04.24: mmc_determine_url beginning with pattern , xadr , mbox , subaddress
16:21:04.24: Empty URL specified.
16:21:04.24: Queue area size 38574770, temp area size 405486
16:21:04.24: 9643692 blocks of effective free queue space available; setting disk limit accordingly.
16:21:04.24: 202743 blocks of free temporary space available; setting disk limit accordingly.
16:21:04.24: mmc_address_to_tree: Parsing address.
16:21:04.24: Right default: in.com
16:21:04.24: Parsing address with null fixup.
16:21:04.24: mmc_address_to_tree: Returning.
16:21:04.24: Rewriting: Mbox = "postmaster", host = "projes.in.com", domain = "$*", literal = "", tag = ""
16:21:04.24: Rewrite: "$*", position 0, hash table -
16:21:04.24: Found: "$A$E$F$U%[email protected]"
16:21:04.24: Rewrite failed, not forward.
16:21:04.24: Rewrite: "$*", position 1, hash table -
16:21:04.24: Failed.
16:21:04.24: Rewrite: "$*", position 0, rewrite database -
16:21:04.24: Failed
16:21:04.24: Rewriting: Mbox = "postmaster", host = "projes", domain = "projes.in.com", literal = "", tag = ""
16:21:04.24: Rewrite: "projes.in.com", position 0, hash table -
16:21:04.24: Found: "$U%[email protected]"
16:21:04.24: New mailbox: "postmaster".
16:21:04.24: New host: "projes.in.com".
16:21:04.24: New route: "projes.in.com".
16:21:04.24: New channel system: "projes.in.com".
16:21:04.24: Looking up host "projes.in.com".
16:21:04.24: - found on channel l
16:21:04.24: Routelocal flag set; scanning for % and !
16:21:04.24: Checking reverse URL cache for: [email protected]
16:21:04.24: Applying reverse URL pattern ldap:///$V?$N?sub?$R to: [email protected]
16:21:04.24: mmc_determine_url beginning with pattern ldap:///$V?$N?sub?$R, xadr [email protected], mbox , subaddres
s
16:21:04.24: Get domain information for: projes.in.com
16:21:04.24: dmap_locate_domain called with domain projes.in.com
16:21:04.24: Performing LDAP search on baseDN dc=in,dc=es scope 2 filter (&(objectclass=sunManagedOrganization)(|(associ
atedDomain=projes.in.com)(sunPreferredDomain=projes.in.com)))
16:21:04.25: Search returned 'Success' (0)
16:21:04.25: 0 entries returned
16:21:04.25: Creating negative cache entry for projes.in.com
16:21:04.25: Get domain failed with status -1
16:21:04.25: Added tentative negative entry to domain match cache.
16:21:04.25: URL generation failed, status = 0
16:21:04.25: Mapped return address: [email protected]
16:21:04.25: from_access mapping check: ||MAIL|l|[email protected]|
16:21:04.25: Mapping -1 applied to ||MAIL|l|[email protected]|
16:21:04.25: No such mapping; performing simple copy.
16:21:04.25: - passed.
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with local fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Rewriting: Mbox = "postmaster", host = "projes.in.com", domain = "$*", literal = "", tag = ""
16:21:04.25: Rewrite: "$*", position 0, hash table -
16:21:04.25: Found: "$A$E$F$U%[email protected]"
16:21:04.25: Rewrite failed, not forward.
16:21:04.25: Rewrite: "$*", position 1, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "$*", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "postmaster", host = "projes", domain = "projes.in.com", literal = "", tag = ""
16:21:04.25: Rewrite: "projes.in.com", position 0, hash table -
16:21:04.25: Found: "$U%[email protected]"
16:21:04.25: New mailbox: "postmaster".
16:21:04.25: New host: "projes.in.com".
16:21:04.25: New route: "projes.in.com".
16:21:04.25: New channel system: "projes.in.com".
16:21:04.25: Looking up host "projes.in.com".
16:21:04.25: - found on channel l
16:21:04.25: Routelocal flag set; scanning for % and !
*** Debug output from rewriting a forward header address:
16:21:04.25: mmc_sender_rewrite: Rewriting header line.
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with null fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Parse successful.
16:21:04.25: Rewriting: Mbox = "ma", host = "out.com", domain = "$*", literal = "", tag = ""
16:21:04.25: Rewrite: "$*", position 0, hash table -
16:21:04.25: Found: "$A$E$F$U%[email protected]"
16:21:04.25: Rewrite failed, not envelope.
16:21:04.25: Rewrite: "$*", position 1, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "$*", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
16:21:04.25: Rewrite: "out.com", position 0, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
16:21:04.25: Rewrite: "*.es", position 0, hash table -
16:21:04.25: Failed
16:21:04.25: Rewrite: ".es", position 0, hash table -
16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
16:21:04.25: New mailbox: "ma".
16:21:04.25: New host: "out.com".
16:21:04.25: New route: "TCP-DAEMON".
16:21:04.25: New channel system: "TCP-DAEMON".
16:21:04.25: Looking up host "TCP-DAEMON".
16:21:04.25: - Not found
16:21:04.25: Rewrite rules result: [email protected]
16:21:04.25: Checking reverse URL cache for: [email protected]
16:21:04.25: Applying reverse URL pattern ldap:///$V?$N?sub?$R to: [email protected]
16:21:04.25: mmc_determine_url beginning with pattern ldap:///$V?$N?sub?$R, xadr [email protected], mbox , subaddress
16:21:04.25: Get domain information for: out.com
16:21:04.25: dmap_locate_domain called with domain out.com
16:21:04.25: Performing LDAP search on baseDN dc=in,dc=es scope 2 filter (&(objectclass=sunManagedOrganization)(|(associ
atedDomain=out.com)(sunPreferredDomain=out.com)))
16:21:04.25: Search returned 'Success' (0)
16:21:04.25: 0 entries returned
16:21:04.25: Creating negative cache entry for out.com
16:21:04.25: Get domain failed with status -1
16:21:04.25: Added tentative negative entry to domain match cache.
16:21:04.25: URL generation failed, status = 0
16:21:04.25: mmc_sender_rewrite: Returning.
*** Debug output from rewriting a forward envelope address:
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with null fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Rewriting: Mbox = "ma", host = "out.com", domain = "$*", literal = "", tag = ""
16:21:04.25: Rewrite: "$*", position 0, hash table -
16:21:04.25: Found: "$A$E$F$U%[email protected]"
16:21:04.25: Match, pattern = "out.com", current = "(*domaincheck*)"
16:21:04.25: old state = not checked.
16:21:04.25: Domain check on out.com.
16:21:04.25: dmap_locate_domain called with domain out.com
16:21:04.25: Negative cache entry found
16:21:04.25: new state = fail pending.
16:21:04.25: Rewrite failed due to prechannel mismatch.
16:21:04.25: Rewrite: "$*", position 1, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "$*", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
16:21:04.25: Rewrite: "out.com", position 0, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
16:21:04.25: Rewrite: "*.es", position 0, hash table -
16:21:04.25: Failed
16:21:04.25: Rewrite: ".es", position 0, hash table -
16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
16:21:04.25: New mailbox: "ma".
16:21:04.25: New host: "out.com".
16:21:04.25: New route: "TCP-DAEMON".
16:21:04.25: New channel system: "TCP-DAEMON".
16:21:04.25: Looking up host "TCP-DAEMON".
16:21:04.25: - Not found
forward channel =
backward channel =
header To: address = [email protected]
header From: address = [email protected]
envelope To: address = (route (TCP-DAEMON,TCP-DAEMON)) (host out.com)
envelope From: address =
name =
mbox = ma
Extracted address action list:
[email protected]
Extracted 733 address action list:
[email protected]
Address list expansion:
*** Debug output from alias expansion:
16:21:04.25: Inner expand, level = 0, mailbox = [email protected]
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with null fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Rewriting: Mbox = "ma", host = "out.com", domain = "$*", literal = "", tag = ""
16:21:04.25: Rewrite: "$*", position 0, hash table -
16:21:04.25: Found: "$A$E$F$U%[email protected]"
16:21:04.25: Match, pattern = "out.com", current = "(*domaincheck*)"
16:21:04.25: old state = not checked.
16:21:04.25: Domain check on out.com.
16:21:04.25: dmap_locate_domain called with domain out.com
16:21:04.25: Negative cache entry found
16:21:04.25: new state = fail pending.
16:21:04.25: Rewrite failed due to prechannel mismatch.
16:21:04.25: Rewrite: "$*", position 1, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "$*", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
16:21:04.25: Rewrite: "out.com", position 0, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
16:21:04.25: Rewrite: "*.es", position 0, hash table -
16:21:04.25: Failed
16:21:04.25: Rewrite: ".es", position 0, hash table -
16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
16:21:04.25: New mailbox: "ma".
16:21:04.25: New host: "out.com".
16:21:04.25: New route: "TCP-DAEMON".
16:21:04.25: New channel system: "TCP-DAEMON".
16:21:04.25: Looking up host "TCP-DAEMON".
16:21:04.25: - Not found
-13 expansion total.
*** Debug output from submitting an envelope address:
16:21:04.25: mmc_wadr(0x0012b5e8,'[email protected]','[email protected]') called.
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with local fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Copy estimate before address addition is 1
16:21:04.25: Parsing address [email protected]
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with local fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Rewriting: Mbox = "ma", host = "out.com", domain = "$*", literal = "", tag = ""
16:21:04.25: Rewrite: "$*", position 0, hash table -
16:21:04.25: Found: "$A$E$F$U%[email protected]"
16:21:04.25: Match, pattern = "out.com", current = "(*domaincheck*)"
16:21:04.25: old state = not checked.
16:21:04.25: Domain check on out.com.
16:21:04.25: dmap_locate_domain called with domain out.com
16:21:04.25: Negative cache entry found
16:21:04.25: new state = fail pending.
16:21:04.25: Rewrite failed due to prechannel mismatch.
16:21:04.25: Rewrite: "$*", position 1, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "$*", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
16:21:04.25: Rewrite: "out.com", position 0, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
16:21:04.25: Rewrite: "*.es", position 0, hash table -
16:21:04.25: Failed
16:21:04.25: Rewrite: ".es", position 0, hash table -
16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
16:21:04.25: New mailbox: "ma".
16:21:04.25: New host: "out.com".
16:21:04.25: New route: "TCP-DAEMON".
16:21:04.25: New channel system: "TCP-DAEMON".
16:21:04.25: Looking up host "TCP-DAEMON".
16:21:04.25: - Not found
16:21:04.25: Copy estimate after address addition is 1
Submitted address list:
Address list error -- 5.1.2 unknown host or domain: [email protected]
Submitted notifications list:

Scan problems with my HP Photosmart Premium C309g-m

Hello
I have been experiencing a problem when I attempt to scan a Document or Photo on my HP Photosmart Premium C309g-m printer. Specifically when I scan it now takes longer to do so and when finished I save it to my deskstop but the result after saving consists or either a totally black background with horizontal white lines or a greenish background. I have tried resetting back to ‘default’ properties but nothing changes and the result is the same. I have shut down the printer, and unplugged it for several minutes and restarted it..but still no luck
Anyone out there with an answer on how I can fix this?
Thanks

Hello JWB46,
Welcome to the HP Forums!
I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Wireless or USB?
Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Scanning problem with HP Photosmart Wireless e-All-in-One B110 series

I have installed the captioned printer with my iMac.
The printing and the copying functions are fine, but the scanning function simply cannot work.
I have tried scanning photos to the computer using the available software, i.e. iPhoto, Preview and Image Capture. However, none of them worked. The following error message kept popping up:
The scan cannot be performed because another program has control of the HP imaging device.
Try the following steps. After each step, try scanning again
- Restart the program.
- Close all programs that may be using the device.
- Reboot the computer.
I have tried all the steps, but the problem remains.
I have also tried to use the scanner directly through "Print & Fax" in "System Preferences". Whenever I clicked the "Open Scanner" button, the screen showed the message "Trying to open scanner session..." and then ended with the message "Failed to open a session on the device."
Could someone help me solve the mystery? Thanks a lot.

I had the same problem when I had installed the HP software for that printer on a standard user account on the mac.
After I had uninstalled it and installed on the standard user account and installed the software on an administrator account on the mac, it worked.
That might help you too...

Scanning problem with HP Deskjet 3050A - only scans about a quarter of the page

My HP Deskjet 3050A wirelessly prints just fine with my Mac Lion OS 10.7.3. But whenever I scan something, the resulting scan captures only about a quarter of the page, which is blown up in size to take up the entire page. (And I'm scanning regular 8"x11" documents.) And I can't zoom in to get the whole page. When I try to change the setting in Utility from jpg to pdf, to see if that will solve the problem, the Utility quits "unexpectedly" every time.
This question was solved.
View Solution.

Hi,
First, install the Critical Update below:
http://ftp.hp.com/pub/softlib/software12/COL41827/mp-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg
Now change the device settings as following:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the "Scan Tasks" tab.
4. Select the Scan Shortcut used to scan, then click Edit.
5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
7. Click OK and try scanning.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Another Epson scanning problem with Image Capture

I've been having problems scanning with an Epson CX5600 for the previous month. I can print just fine, just can't scan with Image Capture or Vuescan (not so good free software). I always get "An error occurred during scan". I've tried repairing permissions, installing Gutenprint/cups drivers, all epson drivers on the site, and deleting ALL drivers in /Library/Printers/, which later it proceeded to download the Epson drivers automatically and still fail. Any idea? My dad's unibody MacBook works just fine with Photoimpression 5 and Image Capture.
Message was edited by: dimatrod

I've got the same problem w/my Epson perfection3490. Hope someone can help us both.

HP1536dnf Scan problem with Mac OSX 10.7.5

I have just installed the HP online download driver for my Mac computer (running Mac OSX 10.7) and the subject HP 1536dnf MFP; when attempting to operate the HP1536dnf Scan function from my MacBookPro; I get the following message:
192.168.0.6 is currently unavailable. Ensure your device is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the device and try scanning again. I have check the router and Mac configurations without resolving the problem.
My MacBook Pro is connected to a Motorola Wireless Cable Modem & Gigabit Router (model SGB6680) via wireless link and the HP1536dnf is connect via the Motorola Router Lan connection (192.168.0.6) .
NOTE: I am able to print to the HP1536dnf from the Mac, however I am not able to operate the Scan function wirhout getting the above stated message. This leads me to understand the Mac link to the router and the Lan to the HP1536dnf is operating correctly.
Please suggest items to check or a Fix for my problem. Thanks!
This question was solved.
View Solution.

Hello Ray1536dnf,
Thanks for the post. WIth this one, scanning being a more complex process than printing we may have some other issue here. I might suggest taking a look at the below document specifically solution three, assigning a static IP. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02790693&lc=en&product=3974279&tmp...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Scan problems with Epson XP-800

Just switched to Mountain Lion and now cannot scan with Epson XP-800. Just get empty files. Installed Epson new drivers, but no help. Printing is fine. Any ideas?
MacBook Pro 2,5 GHz Intel Core 2 Duo (early 2008)
4 GB RAM
OS X 10.8.

Eric - First, thank you for such a quick response!
Yes I've tried your suggestions already. When I open Image Capture it reads "No Camera or Scanner Selected". There is no way to load a scanner. :\
When I open System Preferences/Print&Scan, click on the Epson, click on Scan, click on Open Scanner... the little scan "icon" in the upper right hand corner isn't lit up.
In Preview, when I click on "Import from Epson XP-800 Series", the screen is blank. Eventually an error reads "An error occurred while communication with scanner.
Nor can I scan from the Epson into my Mac.
I'm not the only one. I found one other person online with the same problem. My sister and I also have the same printer and she's the one who alerted me of the problem. When I tried to fix her printer... I couldn't do. So I checked mine... same problem as her's.
This problem started after one of the last 2 upgrades, because we were scanning not that long ago.
As for the link you provided... been there, done that. I already uploaded their most recent driver... and nothing changed.
Please help we are dead in the water on some work projects!!!
With sincere appreciation,
Celeste

HP8600 Officejet all in one -scanning problem with ADF

Hi there - I have an Officejet 8600 all in one printer-scanner etc. I love it - it copies no problem - it used to scan both from the Automatic Document Feeder and from the glass.
NOW - it prints OK - it scans from the flatbed glass OK - but when you scan a document in from the document feeder - it scans 4 pages 1inch high then the document. This is really irritating as it never used to do this and I dont want to have to scan pages one at a time from the glass.
Thanks for your help!
Stella

Hi @Stella33, and welcome to the HP Forums! I would be happy to help you with your 8600.
Based on your description, it sounds like the issue is limited to the document feeder. Although the document does pick up paper, the following document will guide you through helpful troubleshooting steps to potentially solve the issue you are experiencing; The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Scanning problems with Canon Pixma MX300

Hi!
Alright, so I can print with the canon pixma mx300, but I cannot scan. I am able to get to the scan driver (scan gear), but once it starts to scan, the program begins to become non-responsive, I can hear the printer doing something, but the program just starts to freeze. The printer is connected directly to my computer, and I have no clue what to do now.
Erm...help

There is a possibility that some other software on your Mac is interfering with the Canon software. This could be the case if you had another brand of AIO (All in One) or a standalone scanner installed previously on this Mac.
If this was the case, then open System Preferences then Accounts. Select your account and then select Login Items. This is a list of all the items set to open when you log in. Some scanner applications will be shown in this list and if they are not related to the MX300 then this could be the problem. If you see something that you know you no longer have, then you can highlight the application and remove it by pressing minus ( - ) button. If you are not sure, write down what is listed and post it back here.
Sometimes there can be other applications that can be running in the background, but will not be shown in this list. For these types of apps, you need to have your Activity Monitor open when you attempt to scan. This will show the scangear application using a lot of your CPU resources. But hopefully it will also show another application that is running and using CPU resources, which often causes the freeze you mention. If you haven't used it before then this can be a tad daunting to look at. So if you want to take a screen grab, showing the scan gear app at the top, then post it somewhere to view I can have a look at it.
My last suggestion is to try another scanning application, like Image Capture or Preview. This can help to narrow-down the possible causes of the problem. If neither of these work, then it would suggest that ScanGear has a problem and needs removing/reinstalling. Let me know how the above suggestions go and if they are no help then I will give steps to remove the scanner software.
PaHu

Scan problem with OS 10.8.2

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