Scan to Acrobat 8 Pro from Samung CLX-3160FN - crash

Question

I have been trying to use Adobe Acrobat Pro 8 to scan on my Samsung CLX 3160FN multi-function printer. After going through the process of scanning it gives me this message: Adobe Acrobat 8.0 has stopped working. Here are the problem details:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 8.0.0.456
Application Timestamp: 453c8d7f
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: c00000fd
Exception Offset: 0004c2c7
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: bd1f
Additional Information 2: bca06298edd1bf55d841f814fea9ef5f
Additional Information 3: 4a40
Additional Information 4: 73407c83da6334b9a3069918812e1069
Specs to my computer:
Windows Home Vista Premium
Intel Core 2 Duo CPU T5250 @ 1.5 GHz
2 GB RAM
NVIDIA GeForce8400M GT
32-bit Operating System
I just purchased Adobe Acrobat Pro 9 (upgrade) and it is doing the same thing on my other computer which has Windows Vista Business.
Any suggestions?

Answer 1

Environment is Windows Vista with a Samsung CLX-3160FN and Acrobat Standard 8.1.3. New machine with plenty of memory. Had the same problem. Acrobat would shut down..."Acrobat has stopped working, etc.". Something is not right with Acrobat and Vista, and I suspect that Adobe needs to fix it. I finally managed to get it to work, but the native printer interface must be used...Adobe's much more functional (used to be functional) interface is not fully available.
Here is what I did: got all of the Samsung Vista drivers from the Samsung download site and installed them. What seemed to make the most difference was Network Scan, SetIP, SyncThru Web Admin Service, and SmartThru4, but I downloaded and installed every single Vista driver and software that Samsung had on the site. I installed the printer on the network...it was previously a direct local connection via USB. I discovered the device on SyncThru, and installed it on Network Scan. SetIP simply showed me that I had discovered the CLS-3160FN. Then I restarted all devices. Now I can scan using the SmartThru4 interface if I wish, but it is a little awkward. As I said, a workable Acrobat scanner interface is the ideal solution. So now I can use Acrobat to create a PDF with a scanner, but when I select that device on the Acrobat scan dialog box, I must choose WIA-Samsung 3160 Series as the scanner option, otherwise Acrobat fails and gives the Acrobat has stopped working error message. After I accept the initial Adobe dialog box (which does not allow me to select paper size, color or resolution), I am presented with the native scanner dialog box, which I must adjust to properly scan (default is flatbed, not ADF, legal paper, color, basic resolution...I can't seem to change the defaults). It then works pretty much normally, but I don't get the progress boxes that show the scan progress of each page. There is a box, but it does not show progress.
In summary, Adobe needs to fix this problem in Acrobat when used with Vista. I only use Acrobat to combine files and scan hard documents to PDF. 50% of the functionality was lost when I upgraded to Vista until I found this solution.