Scan to computer using HP Officejet Pro 8500 produces empty pdf

Hi,
Since upgrading Windows on my computer from 8 to 8.1, the scan to computer function does not work properly. It produces a pdf file that is 0kb and when I try to open the file it says it is not a supported file or the file is damaged. The scan to USB works fine, and the scan to computer still works fine with other computers on the network that are using earlier versions of Windows.
I have uninstalled and reinstalled the drivers, run the HP install wizard, run the HP diagnostic utility and the HP doctor. The HP doctor says that everything is working fine.
What can I try next?
Thanks,
Beth

Welcome to the forums Beth
Thank you for posting in the community. I will certainly do my best to help you with the scanning issue you are running into after upgrading to Windows 8.1. I would like you to try a few things.
Could you please run the HP Print and Scan Doctor again and report back to me with any errors it may show or if it shows the software is not installed. (If you can recall the tool showing if the software was installed or not, disregard running the tool again).
I would also like for you to try scanning by using Microsoft Paint to see if the scan will work that way.
There is a video on this post that will show you how to scan through Paint if you need assistance: Scanning with Paint in Windows 8
Try scanning by using the Solution Center from your desktop and let me know if you see any errors as well.
Hope to hear back from you!
Enjoy your Thursday
R a i n b o w 7000I work on behalf of HP
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Scan to Computer problem HP Officejet Pro 8500 (A909a) OSX 10.7.5

Good afternoon,
First of all I appologize if this question already has been asked a thousand times, but I am unable to find a solution in the somewhat simular stories. But reading thru all off them, while English is not my native language, was beginning to wear me out.
My set up is as follows:
- HP Officejet Pro 8500 all in one - A909a
- 2 iMac running with 10.7.5
One can be selected using the "scan to computer" and the other can't. Both have identical systems, the only difference is the one that can not be found by the printer is the one that has done all the available updates.
So far I have done an "repair permissions", looking for additional updates and finally an uninstall of the software. I installed the programme HP_Installer_Officejet_Full_Group05_10.6.dmg (which I believe is the one that came with the printer) after which it all works again. So problem fix I know... but when checking for updates using the Apple update, there is an update waiting for me and when I run that one, that computer dissapears again from the "scan to computer sellection).
For now I am keeping the update sitting in the Apple Update and happily use all the functions, but I am curious (and a bit OCD with the fact there is an update hahaha), can I ever have my software up to date without having to loose that function? Or is there another update/fix I can try using the up to date software?
Thanks in advance for any response!

Welcome to the forums, I hope you are well
I noticed your post and have read it thoroughly. My first question to you is, what is the update that is waiting? I would like to know about the update before we continue.
Please let me know and I will gladly look into this some more for you!
Best wishes,
R a i n b o w 7000I work on behalf of HP
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Scanning Problems with an HP OfficeJet Pro 8500

I have an iMac running the latest version of Snow Leopard. I have had the HARDEST time, since purchasing my iMac in Dec 2010, scanning documents with my HP OfficeJet Pro 8500 printer. What happens is usually one of two things: 1) Only half of the page fills the scan window, or; 2) The entire document fills the scan window BUT the SCAN button is greyed out so that it cannot be selected!
Yes, I have done the whole delete the current printer drivers, get the drivers through Software Update, reset the printing, etc. None of that has worked (well, on occasion it works for a while). I am not using the drivers that came with the HP 8500; I'm told that you should use the drivers from Apple Software Update.
I have discussed this with Apple Support. They say I need to purchase Apple Protection Care for them to address this. This is weird, considering that this appears to be a software problem with software supplied by Apple!
Any help would be appreciated.
Thanks,

Hi,A phone cable connection to a landline is required for faxing. Generally, a wireless connection only refer to the connection with a computer for printing and scanning, it do not refer to a fax setup. Regardless, the specific device does not support any wireless connectivity but only a wired network or a USB. Regards,Shlomi

Duplex scan option missing on HP Officejet Pro 8500

Moved to another board
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Hi @SB-MRE
I would like to help you setup your scan to email. During the profile setup process, you might be asked for SMTP server name, SMTP port number, or authentication information. You can contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name" to search.
Please use the following document to help you through the setup; How to Scan: From the Printer Control Panel (Including Scan to Email, to a PDF, and to a Network Fol...
Upon opening the document above, click on Scanning to email (N911g and N911n models that use network connections only), then you will see Mac under Step three: Set up the Scan to Email profile.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How do I set up a printer icon on my desktop with vista using an officejet pro 8500?

Help please, I have looked and looked for some file that will take me directly to the print screen to make a shortcut on my desktop, with no luck at all.

grrr .. please ignore. I updated my drivers on the powerbook, and all was fine. Very embarrased I am! I have been hunting for months and months cos I thought my drivers were up to date. Straight after I posted this question a cold shiver ran down my spine .. my drivers were up to date .. on the desktop ... only.
oh dear. Now - where is there a small dark hole.....

Hp officejet pro 8500 wireless a909g scan with Windows 7

I have been using HP officejet pro 8500 a909g wireless with windows xp with no problems scanning. I got a laptop with windows 7 64 bit and cannot scan to the computer from the solution center software on the computer or from the display on the unit like I used to be able to do. When I try to scan, it says that it is scanning and then quits after a short time. Nothing happens with the scanner. The Solution Center also sees the document is loaded. I have tried the scanning software program to see if something is wrong but it says all is fine. What do I need to do?

There is a way to launch the scan application directly.
Go to c:\program files\hp\digital imaging\bin and double click on hpiscnapp.exe
See if you are able to complete a scan this way
If that doesn't work,
Rename the twain folder:
Navigate to C:\Windows and double click on it
Scroll down to the twain_32 folder, and rename the folder twain_32 old .
Then, Delete the whole Digital Imaging folder in the program files above and then do an install/reinstall which will repopulate the folder. NOTE: If you have multiple HP imaging devices (other printers, scanner, or cameras) Do not delete the Digital Imaging folder or you will need to reinstall those items.
I was an HP employee.
Kudos are appreciated if I have helped you.

HP Officejet Pro 8500 A910 printer/scanner/fax

Dear Forum,
I have experiencing problem to scan on this product but I can print my work from the computer.
The message appear from my computer:
The HP Officejet Pro 8500 A910 was not found.
The message from the unit HP Officejet Pro 8500 A910 screen:
No Computer detected.
To scan to your computer, the HP software must be installed on the computer and configured and the printer must be set up properly on the network or connected with a USB cable.
- FYI, my computer is not using netwrking cable but it is connected direct to my computer.
- HP software installed properly or otherwise I cannot print my documents from the computer, the problem I cannot scan.
Please help.

Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g. I can scan to email. The system says my drivers and software are up to date. When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista. In Vista I was able to drive the whole process from my computer. When scanning to email now I have to drive it from my printer as opposed to the computer.
I restarted an old computer running Vista and the 'scan to computer' function is operational. As far as I am aware there are no other functional problems with the printer.
Any help would be very much appreciated. Thank you.

Hi John046,
I am sorry to hear that did not work for you, I do have some more options for you to try:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
Disable any firewalls. Disable firewall Windows 8.
Re-install using the HP Printer Install Wizard for Windows.
If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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How can i get my computer to scan a document from my HP Officejet Pro 8500

How do I get my computer to scan a document from my HP Officejet Pro 8500..? The scan option is saying refer to device documentation to troubleshoot..?

Hello there! Welcome to the forums @lizturner630 !
Please let me know which model of Officejet 8500 you have, and I will check in to the Full Drivers for your printer.
You will need to have the Full Feature Driver and Software installed successfully on your computer in order to scan.
HP Officejet Pro 8500 All-in-One Printer - A909a
HP Officejet Pro 8500 All-in-One Printer - A909b
HP Officejet Pro 8500 Premier All-in-One Printer - A909n
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8500 : Use scanner without print heads/cartridges

Hello.
I have a HP Officejet Pro 8500 (CB023A) that I bought specifically because of the automatic duplex scanner. Buying a scanner with automatic duplex instead of this multifunction printer was out of the question because the cheapest one costed over ten times more than this multifunction printer (and they still do).
I can no longer afford to keep buying print heads and cartridges just to use the scanner, as this multifunction uses ink for scanning!!! But that is beside the point.
I have read in other posts about taping sensors but I was thinking about going a little further and completely remove the printing part of the multifunction. Anyone knows if I can just disconnect the printing part from the circuit board? Or will I have to fiddle with software? Maybe some hidden option in the "Mfg Commands" (accessible by pressing * and # with the printer on) or some other hidden feature?
Considering that this multifunction takes way too long to boot because of all the print head checking/cleaning/etc, with a little luck, without the printing part the boot time will decrease to almost nothing .
Before I start disassembling I would appreciate some advice, specially if someone else has already tried it.
Thank you in advance.

Hello kamath27. Thank you for your reply.
I apologize for not replying sooner but I wanted to try and disassemble the multifunction before replying instead of just replying with an acknowledge.
Also, sorry for such a long post but I wanted to be as detailed as possible.
However, before describing what I did and found, I want to clarify something.
With the multifunction in the same condition it came from the factory, if I remove one print cartridge, or one is empty, the multifunction stops on boot with a message requesting to change the cartridge before continuing and there is no way to bypass it. When this message shows, pressing any button on the multifunction or the screen yields no result (there is no OK button displayed on the multifunction screen). It was always like this and firmware updates never solved it.
And going to the printer control panel on the connected computer says that the printer is offline even if it is connected through USB and is displayed in device manager as a connected USB device. This is the reason why I had spent so much money buying ink that I do not use. I never print anything on this multifunction. All prints that the multifunction ever performed were a dozen or so of maintenance align and test pages.
Now for what I did. I disassembled the multifunction just enough to take out the main circuit board, the wireless board, the buzzer and the door sensors. I set up the printer half and the scanner half side-by-side with the main circuit board in the middle, reconnected everything and turned it on in order to test if anything stopped working during disassembly. Everything was OK and the multifunction worked as normal (printed a test page and scanned it to the computer).
Next, while facing the main board the same way it would be faced while mounted in the multifunction, I started disconnecting the connectors (except the ones that belong to the scanner half) one by one from left to right in the following fashion: With the multifunction OFF, I disconnected one connector, turned the multifunction on, waited for any message or the main screen, tried to print a test page and then scan it, and finally disconnected the multifunction, reconnected the connector and moved on to the next one.
The results were:
- disconnected the tray feeding sensor -> Allows to boot with a paper jam message that can be bypassed with an OK on the screen. Can not print because of the alleged paper jam but can scan.
- disconnected the pump -> Allows to boot but a message keeps popping about pump motor stalled. Can be bypassed with an OK but pops right back and all jobs get aborted. Can not print or scan.
- disconnected the printer motor -> Oddly, no messages. Allows to boot and scan but not print. This was strange because when trying to print there is no message in the printer and the software on the PC only said the printer was busy. I would think the printer would eventually display a message saying the print carriage was jammed or something but nothing happened after 10 minutes. I might test again later as one test may be interfering with the next.
- disconnected the print cartridge door sensor -> Stops on boot with a message to close the door. Does not allow to print or scan.
- disconnected the print cartridges connector -> Stops on boot with message to replace cartridges. Does not allow to print or scan.
- disconnected the print heads connector -> On boot briefly displays a screen with the image of the power button and the code "C00E0060" below. Then the screen turns white and all buttons on the multifunction start blinking. It is as described here but resetting the multifunction, reconnecting the connector and turning it on took it back to operational condition.
- disconnected everything except for the scanner connectors and the tray and door sensors - Gives the exact same behaviour as the previous test (code "C00E0060").
So, from the tests it seems that I can not use the scanner if anything from the printer half is disconnected. Any ideas on how to circumvent this, if possible?
Thank you.

HP Officejet Pro 8500 A910 won't scan

I have a HP Officejet Pro 8500 A910 set up wireless. It prints from my computers fine. Makes copies fine. It won't scan. I get messages saying it is in useas a scanner or that it can't communicate with the scanner. Disabling firewalls doesn't solve problem.

Okay, I have found the solution to about 85% of your problems. Just throw it away (J/K). What I did was.......
Uninstall the entire HP Products from my PC. Then Reinstalled using the HP installation disc. Now here is the part that 8500 users need to do in order to scan documents to they're computer.
Click Start menu, Then click All Programs, Then click HP, Then click HP 8500 folder (in my case its HP Officejet pro 8500 A910) , Then click connect a new Printer, then select Network (Ethernet/Wireless), Follow the steps and installation steps (I know it seems like you've done this already when installing the software, but it's doing something different. TRUST ME) And Voila. No need to thank me, Im just saving alot of people out there some headaches. Now to let mines go. Whew

HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

My printer worked great on Win XP and I could fax directly from the printer or from the computer. I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit. Everything works perfectly, except faxing from the computer.
If I run the fax test from the printer, the fax test PASSES. If I run the fax test from the computer, the fax test PASSES.
If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
It always worked on Win XP.
The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP. All the properties on the FAX printer look good.
I tried a usb connection, and a network ethernet connection, with the same results.
Printing and scanning all work fine. I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax. All just like I used to do before I upgraded to Win 8. When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled. No error codes are displayed, no clues as to why, no nothing. If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
Very bizarre.
This question was solved.
View Solution.

Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
http://technet.microsoft.com/en-us/library/cc730875.aspx
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
Let me know and have a great day!

Can't setup scan to email with google apps for your domain (HP Officejet Pro 8500 A910 Printer)

Printer HP Officejet Pro 8500 A910
Web interface (HPLIP installed on ubuntu 11.10, but problem is linked to web config.)
"The device could not send the test e-mail message. (EmailAccounts-timeout)" when going through the full setup, and "The device could not send the test e-mail message." when testing the account after creating it from the "Outgoing Email Profiles" tab.
No changes.
I can't cofigure the printer to send emails out using the email adress we have created exclusively for it with our domain name in Google Apps for your domain. The settings test ok for the email alerts.
I'm using these settings:
Server: smtp.google.com
Port: 587 (also tried 465)
username: [email protected]
good password, copied and pasted to make sure there are no typo's.

Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8500 A909a won't let computer boot up

I have an Officejet Pro 8500 A909a series connected to my HP computer running Windows XP Home. It was
working perfectly. Now it won't let the computer boot while it's connected to the computer. I can unplug the
USB cable from the computer and it boots fine. I can then plug the USB back in and the printer prints fine. I
ruled out bad USB ports as everything else USB works fine in the same ports. I put a brand new cable on and
had same results. I rebooted the printer and computer, with same results. I uninstalled the printer and drivers and
reintsalled with same results. Computer freezes at the screen where it askes you to use the up and down arrows
to select OS or wait for it to count down to 0. With printer unplugged it boots perfectly. This just started about
4 days ago. New printer. HP Support was at a loss when I did the live chat. Can anyone help?
Message Edited by ComSource on 06-15-2009 07:14 AM

Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

HP Officejet Pro 8500 A909a_ Scan with HP Solution Center doesn't work

Hallo.
My name is Michele.
I can't use HP Solution Center for scanning with my HP Officejet Pro 8500 A909a (I have windows 7 O.S.) because, when I click on "Scan document" , a white error windows appears and says"Necessary Component is not founded or not correctly installed. Install again HP Photosmart software" . I uninstalled and installed again the software but it doesn't work. Previously it worked with XP. Recently I've updated XP with Windows 7 and I found HP Solution Center doesn't work. Perhaps it doesn't match with Win 7?
Thank you to everyone who wants help me
This question was solved.
View Solution.

Hi Folks,
I appreciate the time you have taken trying to resolve this issue. I was able to do some more research, and found a helpful solution, please click on the link below to get started:
The HP imaging device was not found... -Error popup
Please try the recommendation and let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Scan to computer using HP Officejet Pro 8500 produces empty pdf

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