Scan to Computer using Multidocument feeder

Question

Tried a scan to computer using the document feeder on my brand new Officejet Pro 6830. Paper did not go in - instead it scanned the blank glass! Does scan to computer not work using multi document feeder?

Answer 1

AG3
Welcome to the HP Community Forum.
The procedure is supposed to work; the process does depend on a several criteria which are outlined in the User Guide.  Presumably, once these conditions are met, ADF Scan to computer will work as expected.
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Officejet 6830 – ADF Scan to computer
From User Guide, Chapter 4 / Page 34
NOTE: Some scan functions are only available after you have installed the HP printer software.
Install Full Feature Software – Printer
Partial Excerpt:
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
To enable the scan to a computer feature (Windows)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled, and you wish to enable it again (either using an Ethernet cable or wireless connection).
Open the HP printer software
Go to the Scan section
Select Manage Scan to Computer
Click Enable
To scan an original from the printer control panel
Load your original print-side down on the scanner glass or print-side up in the document feeder
For more information, see Load an original on the scanner glass or Load an original in the document feeder.
Touch Scan, and then select Computer
Touch a computer that you want to scan to
Choose the type of scan profile you want
Touch Start Scan
To scan an original from HP printer software (Windows)
Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see Load an original on the scanner glass or Load an original in the document feeder.
Depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
Click the Print, Scan & Fax icon, and then select Scan a Document or Photo
Select the type of scan that you want from the shortcut menu and then click Scan
NOTE: If Show Scan Preview is selected, you will be able to make adjustments to the scanned image in the preview screen
Select Save if you want to keep the application open for another scan, OR select Done to exit the application
After the scan is saved, Windows Explorer will open the directory where the scan was saved.
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The Printer includes a Year's Phone Support from HP. 
Details vary by Country.  See the User Guide, Chapter 10, Page 84.
You can call HP for assistance:
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Including UK and Europe
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