Scan to email failure

When I try to scan to email, the feed accepts the first 2 pages and then displays "scan canceled". It worked fine when I first got the printer. Thank you

Hi @tom7355
Welcome to the HP Support Forums. I understand that you are getting a scan cancelled error message when trying to do a multiple page scan to email with your Officejet 5740 printer.
Please set a manual IP address and manual DNS servers for the printer. If you are unsure how to do this I have included a link to another post that has the steps, including screen shots, on how to do this. Please do not worry that the screen shots show an Officejet 8610 printer, the steps and screens are the same.
Please let me know the outcome.
Regards,
Happytohelp01
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I work on behalf of HP

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Ran HP Print & Scan Doctor - finds no problems. When sending a scanned document to the user email it has " Error Server Failure Try again Later " message . Can run test to the scanner without any errors. Tried to reset the printer - same result.
Any help would be much apreciated. AHuber

Hello there! Welcome to the forums @TheShadow42 ,
I read about the scan to email issue you are having and I will gladly try to help you! I would suggest checking your scan to email settings from the EWS, and perhaps run the scan to email wizard again. You should also see a scan and test option in the setup.
Here is a link to the User Manual, that has quite a bit of great info. Check out page 62 for the scan to email information.
Good luck
R a i n b o w 7000I work on behalf of HP
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Scan to Email from VPN sites not working on Exchange 2010

Hi,
       I have Exchange 2010 SP1 with HCAS array installed in the organization. We have site offices connected through site to site VPN. All our outlook clients are working fine in the sites. We have MFP printers in both Head
office and site offices. HO scanners are working fine for Scan to email (Internal recepients), but site offices scanners are able to send the email without any attachment. We have tried creating new receive connectors for the scanner with anonymous authentication,
but still attachments were not receiving. Log found in the printer as shown below.
1 page(s)
Document Size:A4
Subject:Scanned File from SS AUH Printer
E-mail Destination(s)
to: [email protected] (Success)
E-mail processed by the Device
File format: pdf (color)
File Size:0
I have configured Valid mailbox as the SMTP authentication and from Address for the scanner and the User received the following delivery failure report
******* HP Digital Sending: Delivery Error *****
The following job has not been delivered. Please retry sending the job. If the problem continues contact your network administrator.
----- Transcript/error-code of session follows -----
0/33 (0X21)
Kindly advice.
Regards,
Emthias
With Regards, Emthias Abdulsalam

Hi
   >>HO scanners are working fine for Scan to email (Internal recepients), but site offices scanners are able to send the email without any attachment. We have tried creating new receive connectors for the scanner with
anonymous authentication, but still attachments were not receiving.
    I have question about these sentences. If I misunderstand your saying, please correct me.
    1. Have scanners function to send email to exchange system?
        Did you test it before?
Do you try to send email to another account like (windows live,yahoo)?
    2. According to your error log, it seems to be network configuration problem.
        Do you modify network configuration of scanner?
    3. Can you check transport rule of your server?
You can read this
article. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Scan to Email and Yahoo Second Sign-In

I am trying to setup scan to email on my HP printer and it's having problems with Second Sign-In on Yahoo. I've turned off Second Sign-in and everything works fine but when I reenable it (on Yahoo) and generate an App specific password for my printer the software tells me I have "incorrect credentials" failure. I've used app specific passwords in Yahoo before so I know this feature works but for some reason the HP software doesn't like it.
Hope you can help.

Hello rkimball,
Welcome to the HP Support Forums!
I see you are having issues with the setting in Yahoo and Scan to Email on your HP printer. There is no option to enter the information Yahoo is trying to ask for within Scan to Email. Even though other Apps have worked with this, Scan to Email will not.
Regards,
JERENDS
I work on behalf of HP
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8500A PLUS - Scan to Email - to another 8500A Plus email address will it print with no PC?

Wanted to know if anyone has tried using two HP Officejet Pro 8500A Plus SCAN to EMAIL feature without the use of a PC. Anything to look out for before spending the money on two of these units? Basically i want to set one up at my office the other at my home and use them without a pc using dsl internet to send and receive scans .

If you have 2 8500a with the scan to email option you will need a pc to set up your scan to email and once that is done you could register those 2 printers and enable eprint and using that address you could scan an item from one and email it to the other and it will work using eprint. I hope this helps
I was an HP employee
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How do i add an email address to scan to email desk jet 3050a

when i scan a doc to email i get a message saying no email is set . how do i set my email address to send a scan

Hello @tony2701 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan to email issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart 7520 scan to email not working / working only once in a while

I have read through all of the answers that I can find as to how to fix the scan to email function on my printer. The printer is only a couple of months old. I am using a Mac. I need this to work. The problem is that while I always receive the emails, they don't always have the scan attached to them. Sometimes, but not always.
When I scan one page, it works. When I scan 10 pages, it works about half the time. When I scan 25 pages, as I sometimes do, it doesnt' work.
HP, please fix this ! It worked just fine a couple of weeks ago!
Machta

Hi Machta,
Welcome to the HP Support forums. I see that your scan to email feature of your Photosmart 7520 seems to be inconsistent when attaching the scanned documents to the email.
Please start by assigning a manual IP address and manual DNS servers to your printer. If you are unsure how to do this please click here. It will take you to another post I’ve done that has the steps with screen shots. Don’t fret that the screen shots are for a Photosmart 7510 printer, the steps are the same.
If you have already set the manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Laserjet 500 MFP Scan to email stopped working

Hi,
We have three LJ500 M575's, which we have been using for around 10 months with no issues.
All three devices use the same Exchange User.
This week we started to get SMTP Protocol Errors when sending scan to email, I have checked the Log and the error is 44.10.01 SMTP Protocol Error.
I ran through the setup wizard and left the details the same, at the end I sent a test email, and this is fine, I have sent these internal and external to the company, and each time the test email is delivered.
When I then go back to scan I get the same 44.10.01 error. I have changed the username and ran the same test, with the same results, I am able to send the setup test email, but when I go to scan I get the same 44.10.01 This is the same across all three devices.
I have flashed one of the devices with Firmware 2304061_439478, but this has had no effect.
I cannot see any errors on the Exchange side.
Any ideas anyone?

@ITD
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Thank you,
Omar
I Work for HP

Laserjet pro 200 color mfp m276nw Scan to Email issue

My laserjet pro 200 color mfp m276nw claims email is not set-up. I have entered in the e-mail addresses to send the scans to, but it still claims it is not setup. How do I setup this feature? I already have the "Send an Email" feature working where it sends the scan "from" my e-mail, but I want to use the Address Book feature and just send to a specific e-mail.

HI @Username57 ,
I see by your post that you what to setup the scan to email on the printer. I would like to help you out with this issue today.
I have provided a document for How to Scan: From the Control Panel. Select Scan to an email.
If you are still having issues then go into the printer's Embedded Web Server by typing in the printer's IP address in your web browser and setup a Static IP and set the DNS address.
Click the Network tab, then click on IP4 config on the left side.
Click on Network Address (IP)
Select Manual.
Type in the printer's information and IP address.
Set the DNS Address Configuration as Manual. Under Network Information, it looks like you can change the settings there.
Set the preferred address as 8.8.8.8
Set the Alternate address as 8.8.4.4 and confirm the changes.
Try setting it up again.
If you need further assistance, just let me know.
Happy New Years!
Thank You.
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Gemini02
I work on behalf of HP

HP LaserJet 400 MFP M425dw setting up scanning to email

Hello,
I want to set up the Scan to email option on our printers however our emails are made through an exchange environment, and I don't see an option about sending scanned emails from an exchange email account. I'm not too sure what port I would need if we have exchange accounts.

Hi,
The Laserjet 400 M425dw only support scanning to an email account by using SMTP server.
If your exchange account does not support SMTP, you will not be able to use the specific feature, I would suggest contacting your IT and check for the SMTP server details, if an SMTP server is not available you will need to use a differnt email account which use an SMTP server.
You may find more information in the following document:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/troubleshootDisplay/?sp4ts.oid=5...
Shlomi
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Can't scan to email

All functions on my photosmart 7520 work, except the scan to email function. I have tried everything. Please help.

Hi,
You will need to setup the Scan to Email. You will need to install the sowftware for this to work.
Go to www.hp.com > Support > Download drivers for your Printer.
Once installed, go to the HP Printer Assistant, click on the "Scan to Email Wizard" to setup the feature.
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Can't scan to email on printer or transfer pictures ad files to email on computer

I've tried and tried to fix in Default Program - cannot put anything in and cannot find email in it.Everyte I try to
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can't remember all exact words.
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Have HP Laptop Special Edtions computer. HP All in One Prnter Wireless Printer

Hello FreckleFace, welcome to the forums
I read your post and from my understanding, you are unable to scan to email. I would like to know some more information about the problem and we will troubleshoot from there.
Please let me know:
What printer(s) are installed on the computer?
How is the printer connected (USB/ wireless/ wired/ Bluetooth)? Have you tried an alternate connection (if not, please try and include the results)?
What is the Operating System of the computer?
Have you tested hardware functionality (copy and test print, power)?
What Firewalls and Anti-virus software are installed? Have you tried disabling or uninstalling them?
Did any changes occur on the computer around the time when the issue started?
Have you tried power cycling the entire network, and disconnect and reconnecting any connections?
Have you tried scanning from the printers control panel and the printers software from the computer?
Are you seeing any error messages on the printer or PC?
Thank you, have a great Wednesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can't 'Scan to Email' on USB connected printer to AE (Bridge mode)

Can't 'Scan to Email' on USB connected printer to 2nd AE (in Bridge mode extending wireless network).
Prints fine though.
Printer is set to static IP adress (192.168.0.50).
Upstream Router is: 192.168.0.1 (this is connected to first AE).
When the printer was previously attached (by ethernet cable) to 1st AE, everything was working fine and I could login to printer Admin page via Safari by tying IP Address.

Only the print function is supported when a multi-function device is connected to the USB port on an AirPort router.
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I just purchased 6830 to use with my imac with Yosemite. I am able to scan to email but I am not able to scan to computer. I have installed the latest driver . I followed directions to access HP utility and there was no way to get to scan preferences. Any ideas how to scan to computer. I keep getting message to open up the utility which does not get may anywhere.

Hi @pfgoodman1,
Welcome to the HP Forums!
I understand that you can scan to email but cannot scan to computer using your HP Officejet 6830 and OS Yosemite. I am sorry to hear this but I am happy to help!
First, I would make sure that the full feature software and driver is installed and not just the basic software.
Then I would recommend the following guides:
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Memory Device) for HP Offic.... (Select Scanning a photo (.jpeg) or document (.pdf) to the computer.)
A 'No Computer Found' Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One ....
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RnRMusicMan
I work on behalf of HP
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Eprinters can't "scan to email" - whats up with that?

Hi,
I just read this thread: http://h30434.www3.hp.com/t5/Other-printing-questions/scanning-to-e-mail/m-p/302534
And it seems that all of the new eprinters can not scan to email. If this is true, I find this mind boggling.
I am trying to understand the reasoning of HP product marketing/managment here. They wanted to build a printer that is so independent that it doesn't need to be physically connected to any device - _except_ when someone wants to scan something? Does that make sense?
Technically speaking they probably have some email (smtp) client built onto the printer, so setting up an email gateway, and sending email shouldn't be that much work. The only thing I can think of (or hope for) is that "scan to email" didn't make the cut in the first release and will be added to future eprinters.
Maybe someone here can help me understand HP's thought process.
tia,
rouble

Hi roubles19,
If my understanding on the feature that you mention is correct, scan to email is actually a feature that is currently available for the Officejet product range. The new ePrint lineup for Officejet do support scan to email but the implementation are just slightly different.
For HP Officejet Pro 8500A Plus and HP Officejet Pro 8500A Premium, if the printer is network connected, there is a feature called HP Direct Digital Filing. User needs configure the email settings such as email address, smtp server setting and etc sueccesfully and the user will be able to perform scan to email.
Thank you.
I am an HP employee
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Scan to email failure

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