Scan to email: get pin so email working but don't get scan

set up email account ok and get 4 digit pin via this email.
When I scan to email it says email sent but nothing received at all.  

Hello @Octothorpe47, 
Welcome to the HP forums.
I understand that you are not recieving the scans that are sent to your email.
I would like to help.
Scan to email does have a file size limit. If it is a large document you may have to send it as two.
Are you getting any messages from the printer?
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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