Scan to Email not working - Invalid Credentials error (using gmail and 2-factor authentication)

I configured the HP OfficeJet 8600 printer for scan to email using the Embedded Web Server interface. In the Web interface, I added/entered an email address for my gmail account, and set the correct SMTP server details, and entered 465 for the port number. I checked the "Always use secure connection" box, as well as the "SMTP requires authentication for outgoing email messages" box. I entered correct SMTP user ID and password. Yet when I did a test, I got an error "Invalid credentials" After a lot of frustration, and trying all sorts of things, I eventually got the idea to try another email account. This time I tried a different email account, a netzero email account, configured the smtp server details for it etc. And this time when I tested the netzero email address it worked. I tried the scan to email on the printer, and it worked for the Netzero email account. it just didnt work for the gmail account. I had a while back turned on 2-factor authentication. I went to gmail settings and requested an "App password" for my HP printer. Google/gmail displayed a 16 character password, which I then entered into the password box in the HP OfficeJet printer Embedded Web Server interface (instead of my usual password), for the gmail account. And this time when I tested the email account - it worked! Problem solved! .. I share this just in case anyone else is having the same problem I had, and is going through the same frustrating experience I endured!  

Thank you. This helped TREMENDOUSLY! 

Similar Messages

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    Welcome to the HP Support Forums.  I gather that you are getting an error message when using the scan to email feature of your Officejet 8600 printer.
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    Please try to scan to email again. If you are still encountering issues, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Scan to Email not working

    Hi
    I am suddently getting "Server Connection error 403". I tried adding another email to see if this solves. But the problem persisted. I tried the following:
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    Hello MuraliBala,
    Welcome to the HP Support Forums!
    I see that you are unable to Scan to Email with the 6525, I would like to offer a suggestion. I have given support steps on another Thread that I hope will help you, check them out here: Re: Trouble scanning using Photosmart 6520
    Hope this helps, let me know!
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP Photosmart 7520 scan to email not working / working only once in a while

    I have read through all of the answers that I can find as to how to fix the scan to email function on my printer.  The printer is only a couple of months old.  I am using a Mac.  I need this to work.  The problem is that while I always receive the emails, they don't always have the scan attached to them.  Sometimes, but not always.
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    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Scan to email not working 5520

    I have scanned to email with no previous problems the file has simply been attached to the bottom of the email...However now, I am scanning the documents which on the printer is saying is working fine (scanned and sent) however on receiving the email there is a file attached named "filename-1" and I am unable to open the file within the mail on my iPad
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    I understand that the people posting on this thread are having scan to email issues.  The first one is they receive the email with an attachment but no file extension or an incorrect file extension.  The second one is they are receiving the email but it doesn't have any attachment.
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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Scan to email not working after software update

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    Hello Dexter123,
    Welcome to the HP Forums.
    I see that you are having some issues when attempting to scan to email.
    Please click on the following link for instructions on how to  Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers.
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    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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    I work on behalf of HP

  • Scan to Email, not working while other are. HP 200 Color M251nw

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    Hello @MoonEater ,
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    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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  • Scan to email dont work

    I am very frustrated.
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    Hello @joebob999 ,
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    I hope this has helped, if it has, please let me know what step helped. 
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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