Scan to Email not Working - Windows 7

My printer was working fine until i changed my comcast password. now when I scan to email it tells me my username and/or password are invalid. Anyone have any idea how I can fix this quickly? I've been on the phone with HP for over 2 hours and now I've been told that I have to call another number tomorrow for Cloud because they were closed tonight. Thanks in advance!

Hi @littles4,
Welcome to the HP Support Forums. I gather that you are getting an error message when using the scan to email feature of your Officejet 8600 printer.
Your post leads me to believe that you are using the scan to email app found on the front panel of the printer. Would you please run the Wireless Setup Wizard (WSW) on the front panel so that the printer has the new wireless network password? If you are unsure how to do this, the steps can be found on page 225 of your User Guide, in the section titled “Set up the printer using the Wireless Setup Wizard”.
Please try to scan to email again. If you are still unable to scan to email, please set a manual IP address and manual DNS servers for the printer; the steps, including screen shots, can be found in this post.
Please try to scan to email again. If you are still encountering issues, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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I work on behalf of HP

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I got a software update notice on printer yesterday and after that scan to email has stopped working. its EXTERMELY slow to connect and dont work at all.
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Please fix the new software update.

Hello Dexter123,
Welcome to the HP Forums.
I see that you are having some issues when attempting to scan to email.
Please click on the following link for instructions on how to Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers.
I suggest that you go through the entire document on the Scan to Email section just in case a setting has been changed.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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W a t e r b o y 71
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HP Photosmart 7520 scan to email not working / working only once in a while

I have read through all of the answers that I can find as to how to fix the scan to email function on my printer. The printer is only a couple of months old. I am using a Mac. I need this to work. The problem is that while I always receive the emails, they don't always have the scan attached to them. Sometimes, but not always.
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Machta

Hi Machta,
Welcome to the HP Support forums. I see that your scan to email feature of your Photosmart 7520 seems to be inconsistent when attaching the scanned documents to the email.
Please start by assigning a manual IP address and manual DNS servers to your printer. If you are unsure how to do this please click here. It will take you to another post I’ve done that has the steps with screen shots. Don’t fret that the screen shots are for a Photosmart 7510 printer, the steps are the same.
If you have already set the manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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I have scanned to email with no previous problems the file has simply been attached to the bottom of the email...However now, I am scanning the documents which on the printer is saying is working fine (scanned and sent) however on receiving the email there is a file attached named "filename-1" and I am unable to open the file within the mail on my iPad
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Hi!
I understand that the people posting on this thread are having scan to email issues. The first one is they receive the email with an attachment but no file extension or an incorrect file extension. The second one is they are receiving the email but it doesn't have any attachment.
For those that are receiving the email with an attachment, as a work-around, please use the following steps:
Save the attachment to your device
Rename the attachment with a .pdf extension
Open the file as normal
For those that are not receiving any attachment, please call HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside of the USA/Canada region please use the link below to find the Technical Support number for your country/region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
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Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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I work IT for a large company, with thousands of hp printers. We have very strict policies for printers. Our network is configured to accept internal emails on port 25 to our SMTP address using no encryption or usernames, only IP.
Last week I installed a new printer configured it and set the stmp to the correct ip on port 25 and only edited the sender for No_reply@. And i trippled checked the IP
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Other printers (different and simular models with the same settings) can scan to email.
Any ideas why this isnt working?
This question was solved.
View Solution.

Hello @MoonEater ,
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Scan to Email not working

Hi
I am suddently getting "Server Connection error 403". I tried adding another email to see if this solves. But the problem persisted. I tried the following:
1. As suggested in the HP forum(Kyle_W), doing a hard reset by pulling the power chord when the printer is on and plugging it back again after 15 seconds. Still it did not work.
2. Trying to install the app "Scan to email" but could not locate it.
Please respond ASAP as I have an important doc to be scanned and emailed to my customer.
Thanks
MuraliBala

Hello MuraliBala,
Welcome to the HP Support Forums!
I see that you are unable to Scan to Email with the 6525, I would like to offer a suggestion. I have given support steps on another Thread that I hope will help you, check them out here: Re: Trouble scanning using Photosmart 6520
Hope this helps, let me know!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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I configured the HP OfficeJet 8600 printer for scan to email using the Embedded Web Server interface. In the Web interface, I added/entered an email address for my gmail account, and set the correct SMTP server details, and entered 465 for the port number. I checked the "Always use secure connection" box, as well as the "SMTP requires authentication for outgoing email messages" box. I entered correct SMTP user ID and password. Yet when I did a test, I got an error "Invalid credentials" After a lot of frustration, and trying all sorts of things, I eventually got the idea to try another email account. This time I tried a different email account, a netzero email account, configured the smtp server details for it etc. And this time when I tested the netzero email address it worked. I tried the scan to email on the printer, and it worked for the Netzero email account. it just didnt work for the gmail account. I had a while back turned on 2-factor authentication. I went to gmail settings and requested an "App password" for my HP printer. Google/gmail displayed a 16 character password, which I then entered into the password box in the HP OfficeJet printer Embedded Web Server interface (instead of my usual password), for the gmail account. And this time when I tested the email account - it worked! Problem solved! .. I share this just in case anyone else is having the same problem I had, and is going through the same frustrating experience I endured!

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I have scanned to email when I first got the printer without any problems, but I have tried numerous times today and it is scanning and saying it has sent but I receive no email?
I can only think that there's something to do with having the receiving email and sending email being the same address but I don't no how to change this!
Please help its making me angry ,.

Finally received my scans via email - 3 hours after scanning.

Scan to email dont work

I am very frustrated.
Not only does the scan to email not work but this forum seems silly. everyone is posting the same question and apparently there is an answer but instead of the answer being posted, it is being sent to the people asking the question individually. Defeats the purpose of a forum, no?
Ok. so now I registered to this forum. below is the same problem I had. Can you email me the answer too?
Hello Garytech1.. Please send me the fix. I believe I have the same issue. Scan to email from control panel does not work as it should. Everthing else works. when I first setup the email/pin it worked once and now it only says "preparing to scan" and then timesout and tells me to try again later. I even disabled/re-enabled web services. Then it worked one time and now gives me the same issue. Please help
Thanks!
Joe

Hello @joebob999 ,
Sorry to hear about the recent issue when trying to Scan to Email. I do not know the steps that Garytech1 is sending via the Forum's Inbox, but you can send him an inbox message directly by clicking his name above. In the mean time, I would like to offer a few suggestions that may help.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the Scan to Email, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to Scan to Email once done, if still unable to Scan to Email, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to Scan to Email, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
I hope this has helped, if it has, please let me know what step helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Officejet Pro L7590 Scan feature does not work after power failure!

Hello guys,
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I am having a very similar problem. Everything will be working fine, and then one day the scan function will not work. It will print fine but it wont scan. It locks up my computer and then I have to reinstall. Now it has happened and I cant get it to work even after a reinstall. Printer works fine, but scanning wont work. I am able to ping the printer and nothing has changed on my computer. I am lost with this one. I hope someone is able to answer this.

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If your printer is unable to connect to web services. First unplug router and printer for about 1 minute. then plug router up first then printer. Then try to enable web services. If not successful and you still get same error message.
Follow below steps and check you are able to perform scan to email:
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
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Thanks for trying, but what you have suggested did not work. Every time I try to share photos via email, the software crashes. This is extremely frustrating. As far as I am concerned, this software has been a huge waste of time and money.
Date: Mon, 30 Jan 2012 07:52:46 -0700
From: [email protected]
To: [email protected]
Subject: Sharing by email not working in PSE10
Re: Sharing by email not working in PSE10 created by Surendra1410 in Photoshop Elements - View the full discussion
Hello All,
Please follow the given steps-
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Let me know if you have any queries.
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Hp scanner software Scan 3 does not work with osx yosemite

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Hello @ringie,
Welcome to the HP forums.
I understand that you would like to scan from your Photosmart premium C410 to your Mac 10.10.
I would like to help.
There is currently no updated software.
Try the following work around.
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Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Scan to Email not Working - Windows 7

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