Scan to Email

Product Name: officejet 6700
Operating System: Microsoft Windows 7 (32-bit)
Naming separate scanned pages – for emails
When I scan separate attachments docs to go the same email recipient I can't seem to be able to name them separately in detail. For example, if the first page is about my dog, I will want to name it as 'Michael dog’. If the second and following pages are to the same person but with different subjects eg. 'Holiday Details', 'Football Scores, etc, for other family members, I will want to name them as ‘Michael Holidays’, ‘Michael Football Scores’ and so on.
If I press the BLACK + square , to the left of the red X it WILL make a new scan, then another one etc. each time it is pressed with a different page on the scanner and they all appear as ‘scan previews’ which is just fine. However when I eventually press the ‘SAVE’ button they are saved as 'Michael00001', ' Michael00002, Michael00003' etc. On the email, not the separate subject names as above – ‘dog’ ‘holidays’ ‘football’ etc. That I would prefer.
If I'm emailing someone I know, it's not a big issue, but if it's to a company I finish up by having to send three separate emails, each one with the similar message but just one scan attached with the separate references and subject items.
A forum contributor suggested that if in ‘Advance Settings/File’ I select ‘Show in Dialog Box’ it will be saved exactly as I want it to. This does work but it’s a bit of a chore to have to create an email then drag each named file onto it from this file. Also the ‘copy and paste’ does not always work. There ought to be a better way!!
When I press the ‘scan’ button the first scan preview comes up. If one rests over the BLACK+ square, a message come up that says -- ‘To add new scanned pages as either single or multifiles. Click BACK and go to scan multipage docs, click the BACK button to go to the ‘FILE’ tab in ‘Advance Settings’. When I press this BACK button, all I get is a drop down menu that says – DO YOU WANT TO SAVE THE SCAN? – ‘YES’ ‘NO’ ‘CANCEL’ , none of which are of any help as all I want to get back the ‘Advance Settings/Destination where I might be able to change the scan title.
Can anyone please help? With my now defunct and discarded Lexmark’ all in one’ that was made seven plus years ago I could completely give each separate scan its own unique name and send them all to the email at one press of the button.
Sorry it’s all a bit lengthy
Kind regards
Woodruff

Hi @lhal42251
Welcome to the HP Support Forums. It seems you are having a couple of issues with the scan to email feature of your HP printer.
If you never received the email, and/or if you are still unable to delete the email, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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8500A PLUS - Scan to Email - to another 8500A Plus email address will it print with no PC?

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If you have 2 8500a with the scan to email option you will need a pc to set up your scan to email and once that is done you could register those 2 printers and enable eprint and using that address you could scan an item from one and email it to the other and it will work using eprint. I hope this helps
I was an HP employee
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How do i add an email address to scan to email desk jet 3050a

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Hello @tony2701 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan to email issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
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I have read through all of the answers that I can find as to how to fix the scan to email function on my printer. The printer is only a couple of months old. I am using a Mac. I need this to work. The problem is that while I always receive the emails, they don't always have the scan attached to them. Sometimes, but not always.
When I scan one page, it works. When I scan 10 pages, it works about half the time. When I scan 25 pages, as I sometimes do, it doesnt' work.
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Hi Machta,
Welcome to the HP Support forums. I see that your scan to email feature of your Photosmart 7520 seems to be inconsistent when attaching the scanned documents to the email.
Please start by assigning a manual IP address and manual DNS servers to your printer. If you are unsure how to do this please click here. It will take you to another post I’ve done that has the steps with screen shots. Don’t fret that the screen shots are for a Photosmart 7510 printer, the steps are the same.
If you have already set the manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Hi,
We have three LJ500 M575's, which we have been using for around 10 months with no issues.
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@ITD
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My laserjet pro 200 color mfp m276nw claims email is not set-up. I have entered in the e-mail addresses to send the scans to, but it still claims it is not setup. How do I setup this feature? I already have the "Send an Email" feature working where it sends the scan "from" my e-mail, but I want to use the Address Book feature and just send to a specific e-mail.

HI @Username57 ,
I see by your post that you what to setup the scan to email on the printer. I would like to help you out with this issue today.
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Happy New Years!
Thank You.
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Gemini02
I work on behalf of HP

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Hello,
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Hi,
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Shlomi
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All functions on my photosmart 7520 work, except the scan to email function. I have tried everything. Please help.

Hi,
You will need to setup the Scan to Email. You will need to install the sowftware for this to work.
Go to www.hp.com > Support > Download drivers for your Printer.
Once installed, go to the HP Printer Assistant, click on the "Scan to Email Wizard" to setup the feature.
Please click the “Kudos Thumbs up” on the left if this has helped you and “Accept as solution” if this has helped solved your problem.

Can't scan to email on printer or transfer pictures ad files to email on computer

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Hello FreckleFace, welcome to the forums
I read your post and from my understanding, you are unable to scan to email. I would like to know some more information about the problem and we will troubleshoot from there.
Please let me know:
What printer(s) are installed on the computer?
How is the printer connected (USB/ wireless/ wired/ Bluetooth)? Have you tried an alternate connection (if not, please try and include the results)?
What is the Operating System of the computer?
Have you tested hardware functionality (copy and test print, power)?
What Firewalls and Anti-virus software are installed? Have you tried disabling or uninstalling them?
Did any changes occur on the computer around the time when the issue started?
Have you tried power cycling the entire network, and disconnect and reconnecting any connections?
Have you tried scanning from the printers control panel and the printers software from the computer?
Are you seeing any error messages on the printer or PC?
Thank you, have a great Wednesday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Can't 'Scan to Email' on USB connected printer to AE (Bridge mode)

Can't 'Scan to Email' on USB connected printer to 2nd AE (in Bridge mode extending wireless network).
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Hi @pfgoodman1,
Welcome to the HP Forums!
I understand that you can scan to email but cannot scan to computer using your HP Officejet 6830 and OS Yosemite. I am sorry to hear this but I am happy to help!
First, I would make sure that the full feature software and driver is installed and not just the basic software.
Then I would recommend the following guides:
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Memory Device) for HP Offic.... (Select Scanning a photo (.jpeg) or document (.pdf) to the computer.)
A 'No Computer Found' Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One ....
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RnRMusicMan
I work on behalf of HP
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Eprinters can't "scan to email" - whats up with that?

Hi,
I just read this thread: http://h30434.www3.hp.com/t5/Other-printing-questions/scanning-to-e-mail/m-p/302534
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I am trying to understand the reasoning of HP product marketing/managment here. They wanted to build a printer that is so independent that it doesn't need to be physically connected to any device - _except_ when someone wants to scan something? Does that make sense?
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Hi roubles19,
If my understanding on the feature that you mention is correct, scan to email is actually a feature that is currently available for the Officejet product range. The new ePrint lineup for Officejet do support scan to email but the implementation are just slightly different.
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Thank you.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****

Can't scan to email on my hp 7520

Hello,
I can print wirelessly but whenever I try to scan a doc to my email it reads unable to connect to web services, confirm internet access and try again. Please help! Everything seems fine except that

Hi Nick3404,
Welcome to the HP Support forums. I gather that you are getting an unable to connect message for your web services which is preventing you from using the scan to email feature of your Photosmart 7520 printer.
Please set a manual IP address and manual DNS servers for your printer. I have included a link to another post I did with the steps (and screen shots) on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510 printer, but the steps are the same (and other than the name of the printer the screens look the same).
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP LaserJet 400 colorMFP M475dw scan to email problems

Hi all!
I'd very much appreciate a solution to my agony.
We recently purchased a HP LaserJet 400 colorMFP M475dw multifunction printer. Now I'm trying to set it up (browser administration -> Scan --> Outgoing E-mail Profiles) to send scanworks by email but facing following problems:
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3. Using the company's newly created email accounts as sender, it takes even longer. I just timed it to take 6 minutes and 23 seconds before it started the actual scanning.
4. Now it seems to send the scan ok, but with some of the first attempts it failed with some general error message asking to try again.
In my opinion the time it takes is totally unacceptable. Is this some known issue and is there a workaround?
Our company emails run on MS Office 365 and I'm using smtp.office365.com as the smtp server, port 587 and SSL/TLS checked (tried unchecked too). As I said with Gmail it might not be as slow but still very very very slow.
Please help?
This question was solved.
View Solution.

I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge.

Scan to email settings

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Hi @jedi_nite1980,
I see by your post that you are trying to setup the outgoing email profile account using Hotmail and are getting a error for the "Cannot resolve the SMTP server. Check this setting with your system administrator or Internet Service Provider".
Your best bet is to contact email provider for the proper SMTP settings. The ones listed on the web might not be accurate if a update was done and it just hasn't be provided yet. You will need the correct SMTP server and SMTP port information.
Here is a document for setting up the scan to email through the Scan to E-mail Wizard.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scan to email does not work

Hello.
I am having some issues with my HP LaserJet pro 200 Colour MFP m276n
It is very odd, Basically I can scan to email with a @outlook or @gmail address
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I have contacted the hoster and they cannot find any issues. I have used all setup wizards and followed all instructions to the letter.
It is not a problem with our emails because we have another printer on the same email address and settings in another room and it works completly fine.
When I test the email on the Admin Page it tests successfully. But When I scan to email on the printer it does not work.
any help with this would be great, I have ran out of ideas.
Thanks alot!
-Sean

Hi GrsSean,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand the scan to email won't scan to a email with the .co.uk extension.
I will be happy to help you.
I would set the scan to email again by running the wizard to see if that will resolve the issue.
How to Scan: From the Control Panel.
If following the guidelines from this document doesn't work then I would recommend to call HP phone support in your country.
Contact HP Worldwide.
Hope this helps.
Thank you for posting on the HP Forums.
Have a wonderful day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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