Scan to pdf C7280 not available after windows 8.1 upgrade

After upgrading to 8.1, my program from HP no longer worked.  Now I cannot scan to PDF on my HP C7280.  my only option now is to scan to JPG or some other useless file type for documents.  I have loaded and reloaded and reloaded the updated driver and complete solution package but it will not finish installing to show me the same HP software I had before, I have to resort to the windows version supplied with Windows 8.1.  PLEASE help!!!!

Hello gard1104,
Welcome to the HP Forums!
I understand you no longer have an option to "Scan to PDF" using the Photosmart C7280. I will do my best to assist you! I realize you have uninstalled/reinstalled the software already. How is this printer connected? Wireless or USB? Let's try a couple of steps:
Please perform a "Level Three Uninstall" on your computer: (If you have this printer connected by a USB cable, then remove this cord from computer.
a) On the keyboard, hit the Windows key and "R" together. In the Run box type in %temp% and hit enter.
b) Locate the correct folder starting with "7z" (the correct folder contains "Util" and "CCC" folders).
c) Open folder "Util".
d) Open folder "CCC".
e) Please run the L3uninstall.bat.
f) When the uninstall has completed, restart the computer.
Also, make sure Adobe Reader is installed on your computer. Please follow this HP document on The PDF File Type Is Not an Option When Scanning from HP Solution Center in Windows. Only perform "Solution Two" from this document.
Next, please perform a clean boot on your computer. I will provide a Microsoft document here to help you. Restart the computer once this step is completed. Now, you want to install the full feature software from the HP website here. Choose your correct operating system; Either 32 bit or 64 bit.
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

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