Scanjet 200 on Win 7 - no go

Question

Have just purchased a ScanJet 200 and after talking to the "experts" at HP it still does not function. It seams that HP does not have a solution. The error message indicates that "The HP-scanner was not found !. Win system/properties shows the scanner and claims that is works ok. Hope someone can held me ?

Answer 1

Hello JESnet,
Welcome to the HP Forums!
I understand you're receiving a message stating "The HP-scanner was not found". I will do my best to assist you! I am here to offer suggestions and try to resolve this. If you haven't followed this HP document already, then please follow this HP document on 'An error occurred while communicating with scanning device' Message Displays When Scanning (Windows...
If you're receiving the same problem, then I would recommend uninstalling and reinstalling the software, which is indicated from this document. Also, you can try running the Print and Scan Doctor. This tool diagnoses and helps resolve common printing, scanning, and connectivity problems, including: (This information is stated here.)
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.