ScanJet 8270 ISIS/TWAIN Drivers and Utilities cannot be installed on Windows 8.1 64Bit

Hello, I've tried to install all the drivers for my ScanJet 8270 on a  Windows 8.1 64Bit System. The standard twain and wia drivers installation worked perfect, but when trying to install the "ISIS/TWAIN Drivers and Utilities" the setup hangs (I'm using version 3.0 from 20 Aug 2014 which is currently the latest one). The setup starts, shows a progess bar while extracting the files, but after that nothing happens. After a while I've took a look into Windows task manager and saw, that the process is still running, but doing nothing (no CPU or other resource usage). On Windows 7 everything worked fine, but not on Windows 8. Although the scanner is advertised to work under Windows 8 and this driver is also listed on the driver downlaod page for Windows 8 it's not possible to get it installed on Windows 8. Is HP not testing the setups before shipping them? What can I do to get this driver to run on my PC? Is anyone out there having the same problems and solved them already? Thanks for your advices Sven

Hello, Thank you for posting your query This looks like there is no action from the software setup after a while on Windows-8. Please try the following steps 1. Open the run prompt in your computer and type "msconfig"2. In the system configuration utility, select the "services" tab3. Check the option " Hide all microsoft services"4. All the Programs, other than Microsoft Windows services would be listed now5. Locate any conflicting programs and uncheck them in the window6. Restart the computer and try to run the installation again Please Note: keep a record of the programs you are unchecking as after the installation you may need to check them back in the same screen Do not uncheck any Microsoft service from the list as it may be critical for your computer's function. If doubtful. Please contact us through chat or phone for further assistance. To contact us through chat:          http://www8.hp.com/us/en/contact-hp/chat.html  Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted SolutionI work for HP .  

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