Scanjet 8300 and Mac OS X 10.9

Does a Mac with OS 10.9 (Maverick) need a new driver in order for a Scanjet 8300 to work?
After scanning, I get this error message when I try to save the image: An error has occurred saving the file because it could not be written to.  Check the properties for the file to make sure it is not read-only."
When will a driver be available?
Is there a workaround?
Thanks

I was just testing this solution and run into the same issue with the second document I try and save. The first one after opening HP Scan always seems to save.  Unfortunately, even when it does save the image is completely gray.  This happens no matter what image format I use.
I will have to see if there is going to be a Mavericks update for a product this old.
-= Adam
I work for HP

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  • HP ScanJet G3110 and Mac 10.4.11

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    Date/Time: 2008-11-09 15:59:02.436 -0700
    OS Version: 10.4.11 (Build 8S165)
    Report Version: 4
    Command: HP Scan
    Path: /Applications/Hewlett-Packard/HP Scan.app/Contents/MacOS/HP Scan
    Parent: WindowServer [76]
    Version: ??? (1.0r1.4)
    PID: 324
    Thread: 0
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
    Thread 0 Crashed:
    0 <<00000000>> 0xfffeff20 objcmsgSendrtp + 32
    1 com.apple.CoreFoundation 0x907d50e0 __CFDictionaryDeallocate + 552
    2 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240
    3 com.apple.CoreFoundation 0x907f5374 __CFBundleDeallocate + 100
    4 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240
    5 org.twain.dsm 0x987a5dc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432
    6 org.twain.dsm 0x987a5a88 DSMIdentity(TWIDENTITY*, unsigned short, TW_IDENTITY*) + 68
    7 org.twain.dsm 0x987a57ec DSM_Entry + 252
    8 com.hp.scan.app 0x00007c80 -[TWAINSessionManager sendDSMEntryWithDataGroupID:dataArgumentType:messageID:dataPointer:] + 32
    9 com.hp.scan.app 0x000080d8 -[TWAINSessionManager selectHPScanDS] + 100
    10 com.hp.scan.app 0x00009110 -[TWAINSessionManager init] + 320
    11 com.hp.scan.app 0x000041c8 -[TWAINClient awakeFromNib] + 52
    12 com.apple.Foundation 0x92bff5e8 -[NSSet makeObjectsPerformSelector:] + 164
    13 com.apple.AppKit 0x937ac6c0 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 864
    14 com.apple.AppKit 0x937988ec loadNib + 240
    15 com.apple.AppKit 0x93798344 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716
    16 com.apple.AppKit 0x937ef814 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
    17 com.apple.AppKit 0x9387f64c +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
    18 com.apple.AppKit 0x9387f3ec NSApplicationMain + 344
    19 com.hp.scan.app 0x00002e2c _start + 760
    20 com.hp.scan.app 0x00002b30 start + 48
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    cr: 0x44000248 xer: 0x0000000000000007 lr: 0x00000000907d50e0 ctr: 0x00000000fffeff00
    r0: 0x00000000907d50e0 r1: 0x00000000bfffe900 r2: 0x0000000000000000 r3: 0x000000000052cb00
    r4: 0x0000000090aaa904 r5: 0x0000000000000000 r6: 0x0000000000000000 r7: 0x0000000000000009
    r8: 0x0000000000000001 r9: 0x0000000000000040 r10: 0x0000000000000005 r11: 0x000000006f54a904
    r12: 0x000000000052e40b r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    r16: 0x0000000000000002 r17: 0x00000000a37c8078 r18: 0x00000000a37c8078 r19: 0x00000000a37c8078
    r20: 0x00000000a37c8078 r21: 0x00000000a87a56f8 r22: 0x0000000000000001 r23: 0x000000000052ca20
    r24: 0x0000000000000017 r25: 0x0000000000000010 r26: 0x00000000a07bb154 r27: 0x00000000a07bd458
    r28: 0x000000000052c9f0 r29: 0x000000000052cc30 r30: 0x00000000a07bd428 r31: 0x00000000907d4ec8
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    0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
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    0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
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    0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.79 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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    0x9193c000 - 0x9197efff com.apple.LaunchServices 183 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
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