Scanjet Enterprise 8500 fn1 new unit fails on startup

New unit out of box diaplays: Communication lost (device <-> control panel). I've reseated the control panel and keyboard cables. Multiple soft & hard power cyccle. Thanks in advance for ideas!

I have same problem can any one help to solve this problem please please help

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    Hello Cezarila,
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    To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
    Thanks for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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    From State                 To State                   Reason
    ==========================================================================
    23:47:15 CEST Feb 19 2011
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    23:47:19 CEST Feb 19 2011
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    Active Applying Config     Active Config Applied      HELLO not heard from mate
    10:34:09 CEDT Sep 3 2011
    Active Config Applied      Active                     HELLO not heard from mate
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            sys cmd         2250212    0          2249932    0
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            UDP conn        0          0          21248      0
            ARP tbl         0          0          15921639   0
            Xlate_Timeout   0          0          0          0
            IPv6 ND tbl     0          0          0          0
            VPN IKE upd     0          0          96977      0
            VPN IPSEC upd   0          0          108174     0
            VPN CTCP upd    0          0          19         0
            VPN SDI upd     0          0          0          0
            VPN DHCP upd    0          0          0          0
            SIP Session     0          0          0          0
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            Recv Q:         0       17      203259096
            Xmit Q:         0       1       2250212
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    Device Manager Version 6.2(5)53
    Compiled on Mon 11-Jan-10 14:19 by builders
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    failover cluster up 1 year 108 days
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    BIOS Flash M50FW080 @ 0xffe00000, 1024KB
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                                 SSL/IKE microcode: CNLite-MC-SSLm-PLUS-2.03
                                 IPSec microcode  : CNlite-MC-IPSECm-MAIN-2.04
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    1: Ext: Ethernet0/1         : address is 0022.55cf.7421, irq 9
    2: Ext: Ethernet0/2         : address is 0022.55cf.7422, irq 9
    3: Ext: Ethernet0/3         : address is 0022.55cf.7423, irq 9
    4: Ext: Management0/0       : address is 0022.55cf.741f, irq 11
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    6: Int: Not used            : irq 5
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    Maximum Physical Interfaces    : Unlimited
    Maximum VLANs                  : 100
    Inside Hosts                   : Unlimited
    Failover                       : Active/Active
    VPN-DES                        : Enabled
    VPN-3DES-AES                   : Enabled
    Security Contexts              : 2
    GTP/GPRS                       : Disabled
    SSL VPN Peers                  : 10
    Total VPN Peers                : 250
    Shared License                 : Disabled
    AnyConnect for Mobile          : Disabled
    AnyConnect for Cisco VPN Phone : Disabled
    AnyConnect Essentials          : Disabled
    Advanced Endpoint Assessment   : Disabled
    UC Phone Proxy Sessions        : 2
    Total UC Proxy Sessions        : 2
    Botnet Traffic Filter          : Disabled
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    Serial Number: xxx
    Running Activation Key:xxxx
    Configuration register is 0x1
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