Scanned document has two lines horzonal on the left side of paper

My Unit is
HP Officejet 6210 All-in one
Only when i scan document it shows up with two lines on the left side of paper as it is scanned.
The first line 2inches from the edge the line is only 1/16 wide all the way cross the paper
The second line is 4 inches from the edge of paper and is 1/4 inch wide all the way cross the paper.
I have cleaned the glass and white backer of cover did not change.
I ran the Hp Print and scan doctor it recommend contact HP customer service.
The problem is not during normal
I have inspected the glass and small part of the feed cartiage. I did not know how to remove it to inspect better.
Can you tell me what is causing the line traces during scanning operation of my machine thank you

Hi @JamesI
Do these horizontal lines appear when you copy too? I ask because copy and scan use the same hardware components, if the issue occurs when you copy too there is indeed an issue with the printer hardware. If the issue does not occur when you copy, the problem is isolated to the software.
In any case, it seems you have done all of the hardware troubleshooting; Horizontal Lines on a Copy/Scan. If you determine the issue is a software problem with scanning alone, let me know and we can go from there.
If it is a hardware issue, you can try a couple of things in addition to what you have already done, but if the issue continues, I suggest calling us.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.
If the issue remains unresolved, and you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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