Scanned documents saving as .BMP instead of .PDF

I've had my laptop and all-in-one since June. I've been scanning my little heart out and saving them as PDF's with no problem. Until a few days ago when I was tempted to re-enact the printer smashing scene from Office Space. Now when I scan sometimes it will save as a PDF but most of the time it will save as .bmp. When scanning documents I select save as PDF but once the document is scanned and I go through the steps to save, all pages are saved separately as .bmp instead of .pdf. I haven't changed any settings that I am aware of and I'm not doing anything differently.

Hello there! Welcome to the forums @mistinlaci
I read your post about the scanning issues you're having and I wanted to make my suggestions to you.
Here they are:
Check for Windows Updates and complete them all:
Install Windows updates
Update Adobe:
Open Reader or Acrobat.
Choose Help - Check For Updates. If a new update is available, it installs automatically.
Once installed, restart you computer.
Try to print the PDF again.
Run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Please let me know if the troubleshooting steps helped!
Happy New Year
R a i n b o w 7000I work on behalf of HP
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Hi @akmej13 ,
I see that you are having issues with opening the PDF scans in Adobe.
Please contact Adobe for assistance, they might have a patch or a update to resolve this issue.
Contact Us.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

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Please mark the post that solves your issue as "Accept as Solution".
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