Scanned photo's not complete

I want to scan photo's from my HP Photosmart 5520 to my laptop. Up till now it worked good. Suddenly it does not show the complete photo anymore on my laptop. When I ask the Photosmart for an example it gives a perfect example on the little screen. On my laptop it only shows part of the picture, also when I put it in Picasa.
When I want to throw the scan away, it shows a little example of the document, with the question: 'are you sure you want to delete this document'. In this little example I can see the complete picture. But I can't get it on my screen.
What to do?

I appreciate the requested information, let's go ahead and make sure the software and drivers are up to date. Please follow the steps listed below:
1. Unplug the USB if using a direct connection.
2. Remove the HP PS 5520 software from your computers Control Panel's Uninstall a program option.
3. Restart the computer.
4. Make sure all the PS 5520 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.
5. Now go ahead and download the software and drivers for your PS 5520 (DO NOT plug in USB until the software prompts you to):
http://support.hp.com/us-en/product/HP-Photosmart-5520-e-All-in-One-Printer-series/5157533/model/515...
6. Go ahead and print a test page.
7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if this was successful! Are you now seeing the full scan? I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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2490, welcome to the forums!
2490, welcome to the forums!
I saw your post about the scanning issue you are having with your Photosmart C4450. I would like to help you with this issue!
Please run the HP Print and Scan Doctor and see if that resolved the problem. If the tool detects a problem, please send me back a screen shot of it or write back with the details!
Happy Tuesday
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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