Scanned to pdf but document converts to bmp

My scanner gives me the option to scan to pdf; however, when I save the document, it shows the icon for pdf, but Acrobot Reader cannot open it because it's saving as a bmp. I reinstalled the printer, paid $89.99 (annual) for the Adobe PDF Pack - tried all fixes under HP Solutions, etc., nothing changed. All settings appear correct. I have a second all-in-one HP Office Jet Pro 8600 and it is doing the same thing - which is why I suspected a problem with Adobe, but that installation (supposedly) checks out ok also.
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Hi @akmej13 ,
I see that you are having issues with opening the PDF scans in Adobe.
Please contact Adobe for assistance, they might have a patch or a update to resolve this issue.
Contact Us.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Scanned to PDF, but pages are blank

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When I scan and combine around >100 pages. I open the file in both Preview and Adobe Acrobat Pro 8 and discover that most of the pages, except for about 20 at the end of the document, are white with a grey PDF logo box in the middle.
Have I lost all that I have just scanned or are they still there but not showing?
Are my settings to blame, and if so, what should I change to ensure this does not happen for future scans (i.e 300dpi or higher?).

Just an update:
Forgot to say, I was saving the scans direct to a server.
I found that if I saved the scan to my computers desktop, I don't lose data no matter how large the file becomes.
I have a 1000+ document and all the pages are there with the above settings.
Also, my computer would request I update my brother software, automatically download, but never finish.
I was able to download the drivers manually here.
www.apple.com>support>downloads>(search 'brother'). Should be the first find.
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Hello @vcxdsicvhjldksj,
Welcome to the HP Support Forums!
I understand that you would like to scan PDF files from your HP Officejet 6700 Premium e-All-in-One Printer to your Windows 8.1 computer. I would like to assist you today with resolving this issue. Can I please have you follow the steps below to ensure that you are utilising the Full Feature HP Scan software that installs with your printer.
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I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Hello there! Welcome to the forums @mistinlaci
I read your post about the scanning issues you're having and I wanted to make my suggestions to you.
Here they are:
Check for Windows Updates and complete them all:
Install Windows updates
Update Adobe:
Open Reader or Acrobat.
Choose Help - Check For Updates. If a new update is available, it installs automatically.
Once installed, restart you computer.
Try to print the PDF again.
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Happy New Year
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Scanned to pdf but document converts to bmp

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