Scannen with HP 6700 Premium

Sorry, I got an answer but can't find it anymore. My problem is still not solved, so I will decribe it again.
I re-installed the drivers from the HP website, for my 16 months old HP 6700 Premium. I got a HP buttom, as normal on my desktop screen.
Printing from the computer and faxen is OK. But clicking on the buttom if I want to scan a document, simple nothing happends.
I can scan now choosing the following way.
Click on:
Start
All programs
HP
HP office jet
HP scan
Thereafter I get the template as normal.
So scannen is in fact possible but the conenction with teh buttom on the screen does not work. I reinstalled several times the software, always with the same outcome. Before it was working perfect.
My system: Windows 7 professional, connected with HP 6700 via USB cable
Gerrit

Hi @Gerrit250,
Welcome to the HP Forums!
I would recommend to start off by trying our HP Print and Scan Doctor, and let me know what happens!
Hope this helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

Scan-to-email app with Officejet 6700 Premium printer

how to scan and email
Scan-to-email app with Officejet 6700 Premium printer - attachment does not come through

Hi
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Officejet 6700 printer because you are getting an unable to connect message.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Officejet 8600 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

FAX setup problem with Officejet 6700 Premium

Windows 7, setting up my 6700 wirelessly. If I have my printer connected directly to my Vonage device, no problems setting up FAX. If I then connect an extension phone to the second connection (2-EXT), it no longer works. I get a message indicating I am using the wrong phone cord (although I am using the HP provided phone cord).

Hi @Flamingo2100 ,
Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
English:                                 http://h30434.www3.hp.com
Spanish:                               http://h30467.www3.hp.com
French:                                 http://h30478.www3.hp.com
Portuguese:                       http://h30487.www3.hp.com
German:                              http://h30492.www3.hp.com
Korean:                                http://h30491.www3.hp.com/t5/community/communitypage
Simplified Chinese:         http://h30471.www3.hp.com/t5/community/communitypage
Thank you
George
I work for HP

Dissatisfied with HP Office jet 6700 Premium Printer

I've had a HP Office Jet 6700 Premium Printer for 18 months and have encountered a failed printer head issue which essentially requires full replacement of the printer. I've seen many other similar reports by others which clearly indicates this printer has a serious problem with the printer heads. I'm getting ready to replace this printer, which is just 6 months out of warranty, and will seek another vendor to provide printing equipment. Very disappointed in HP's printer product and will gladly provide input to help others avoid running into this problem.

Please read this post then provide some details. What operating system? What are the error messages on the printer or computer screen?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet 6700 Premium: eprint works; connection with printer cable doesn't

Just bought a new Officejet 6700 Premium. I had the same model before. Setup worked well and eprint functions. But with the last Officejet I had, I could also connect it with a printer cable and then I could print directly without having to send an email. I find this useful, because there is not so much waste of paper and ink on pages I don't need (sometimes I only want to print one page from a series of several pages or I want to print something directly from the internet). With the new model I have connected the printer and my computer with the printer cable, but I cannot print with the option of, for example, "print this page", but always have to make a pdf and then attach this to an email and send it to hpeprint. Can someone tell me what I have to do in order to be able to print directly with the printer cable? Thank you in advance!

Welcome to the forums, @Sunshine888
I read your post about how you can ePrint successfully, however you cannot print from your computer. I would like to help you with this! To find the best troubleshooting steps for you, I would need to know which operating system you are running on your computer and also let me know how you wish to connect your printer to your computer (USB, Ethernet or wireless).
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Hope to hear from you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Print with only black cartridge HP OfficeJet 6700 Premium

Britt4:
I print 95% or more black-and-white pages. Maybe 5% of the time I am interested in color output. Same usage pattern for copying features.
HP seems to promote the fact that with individual color cartridges I "only have to replace the color cartridges that actually get used up".
"Perfect" ... I thought. An all-in-one can sit in a small office and be used mostly for B&W, and every once in a while the color cartridges will be used (they'll last quite a long time that way, so I thought) and the copying needs etc. will also all be covered.
NOW after some time I'm starting to discover that these all-in-one devices evidently consume the HP color ink that I would buy while they are printing black-only output. If I do a bunch of low-cost (so I thought) black output my color inks are evidently disappearing! I thought maybe this is tiny and insignificant but I've found it more expensive.
I am interested in a solution so I can use only black-ink for black output (including business-quality black output) and when needed, a separate option to print in the color ink supply only when I want to print in color.
I DO NOT want to consume color ink to print black only-pages, which are much-more-frequent usage.
**** I need a workaround option to print with empty color cartridges when I am printing black output (thus use / install the color ink only for the periods that I want actual color output)?
Can you PLEASE help! ! !
Thanks!!!

I'm in the same boat with my 6700 that I purchased recently (Dec 2013?). I've been using the setup cartridges for the few, mostly balck and white, pages that I have needed to print. I was printing a couple of tax forms and on the second one it refused to print, saying the cartridge was depleted. Fair enough, but it was rather inconvenient. I purchased a genuine HP black ink cartridge (832) for about $20 and installed it, but now it's reporting that all three color cartridges are depleted and need replacing. I tried removing and replacing them to no avail.
I have ordered a set of remanufactured cartridges from Printronix for about $12 and I hope they work. Otherwise I think I'm just going to sell this POS and get a cheap laser printer or ink jet from any manufacturer OTHER THAN HP. I understand the logic behind using some color ink with the black to keep the head clear and lubricated, but I don't want to spend like $50 for a complete set of cartridges and need to replace them again in six months of minimal usage.
Hewlett-Packard was once the premier line of electronic test equipment and I still have several that were made before the Agilent name change. And I've had several HP computers and have had some problems with them. But now I've become quite annoyed with the (lack of) performance from this HP printer and it looks like I'll be looking elsewhere for my next one(s).

HP Officejet 6700 Premium double sided printing with Word

I have a new HP Officejet 6700 Premium printer. When printing a pdf the double sided printing option works. When printing from Word, it does not. Can you tell me what settings I need to change to make this happen?

Hi,
From Word click on File and then select Print. the print dialog appears.
Click the Printer Properties link. the Printing Preferences dialog appears.
Within the Layout tab, set the Print on both sides option as Flip on long edge.
Click OK to confirm the changes, than click the Print button.
Please let me know if that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Scanning with an Officejet 6700 Premium

Hi!
I'm having trouble scanning documents.
My laptop is a MacBook Pro running OS X 10.10.1 (Yosemite).
The printer is an Officejet 6700 Premium e-All-in-One. It is connented via WiFi -- the Printers & Scanners section of System Preferences lists it as HP Officejet 6700-AirPrint.
I *can* print documents, so the setup is not entirely messed up...
The printer makes copies, so the scanning hardware must be OK.
I downloaded and installed fresh drivers from the HP website.
I *can* scan documents by going to the printer's webpage, then to Scan > Webscan. This only works in Firefox, not in Chrome, and doesn't give me the option to select the are I'd like to scan. It's rather inconvenient.
What *doesn't* work:
-Webscan in the Chrome browser: the scanner makes some noise but I can't save the result.
-In Preview, File > Import from Scanner... is disabled. This used to work and was very convenient, but then broke somehow.
-HP Scan. It says "Preparing to scan..." for a couple of seconds then pops up an error message: "Scanner reported an error. HP Officejet 6700 is currently unavailable. Please check if it is turned on and connected, or try again later."
-"Scan to computer" from the printer. A popup appears on my computer screen:
"Scan failed. The operation couldn’t be completed. (com.hp.scanhandler.error error 2.)"
Any help would be greatly appreciated! It would be wonderful if we could get Preview's Import from Scanner... function to work.
Thanks,
b

Ha!
I fixed it.
Here's what I did:
-Run HP Uninstaller to remove... everything?
-Reboot the laptop.
-Do a factory reset on the printer, then re-enter the WiFi password.
-Download the driver (is that what it is?) from hp.com/support. I noticed that the file is called "HP Inkjet SW OSX Mavericks.pkg" even though my OS is called Yosemite.
-Install that, following all prompts. When I added the printer I picked"HP Officejet 6700" rather than "AirPrint" for"Use:"even though AirPrint would have been the default and the choice of "Auto Select". See attached screenshot.
-Go to Preview, menu File > Import from HP Officejet 6700... and test. Success!
Of course I don't know which of these things made the difference, but it worked for me.
Cheers,
b

OfficeJet 6700 Premium Problems after Windows 8.1 update

My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan. Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan. Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4. I tried uninstalling all HP software first, but the same errors persist. I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer. Any help would be appreciated.

Hello mfrank1,
Welcome to the HP Forums.
I see that you are having some printing issues since you upgraded to Windows 8.1.
I do have a few troubleshooting steps that we can try to resolve this issue.
I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document: Uninstalling the Printer Software.
When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
Once the software is uninstalled, please restart the computer. Please disable any firewalls or anti virus protection before starting the next step.
When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please save the download to the Desktop of the computer so that it creates it's own Icon. Double click on the new Icon and follow the instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp officejet 6700 premium printer-printer failure

I bought a HP officejet 6700 premium a month ago. I installed the printer and it printed ok. But after a few day of use, it suddenly stopped printing and gave a Printer Failure massage on the front control panel. The message says: There is a problem with the printer or ink system. Turn printer off then on. If problem persists, contact HP. I have checked all ink cartridges. They seem all ok (I have only print less than 10 pages since installed). I have turned power off and on several times but did'nt work. I have searched all over the HP website for help, but still can't find a solution for my printer problem. I deeply appreciate, if someone can help me or give me directions to make my new printer works again. Thanks.
P.S. my laptop computer has Winders 7.
ns42

Did you get an answer? I think the problem lies with the blue print head with the gold pins, they get bent when you change out printer cartridges. Several folks have had this problem. I watched a youtube video of repairman saying both the 6600 and 6700 printer had this problem until HP changed the print heads. I am still fussing with HP about this but I am pretty certain I won't get any relief. Good luck

Is there a workaround for Officejet 6700 Premium for MacBook Air version 10.10

Is there are a workaround for compatibility issue between OfficeJet 6700 Premium with MacBook Air OS X 10.10 Yosemite?

Welcome to the forums @Bron15
I read your post about wanting a work around for your Officejet 6700 to be used on 10.10.
There is a Full Feature driver available for you to install on Yosemite, therefore it's fully compatible. Download the driver below. If there are any issues, please let me know what exactly the problems are.
HP Officejet 6700 Premium e-All-in-One Printer series - H711 Full Feature Software and Driver
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 6700 Premium & Macbook OS X 10.8.2

Can anyone tell me how to solve my scan problem with my new HP Officejet 6700 Premium? I am running Mountain Lion OS X 10.8.2 which does not support this particular printer. Downloaded the driver that HP offers and all other printer functions work.

I have the same problem but scan to a flash drive is not the option... I have to scan massive documents...
I've tried with my Windows 7 computers and Android smartphones and the scanner works fine... only do not works the MacBook Pro Retina with OS 10.9 Maveriks... Neither the webscan works... It downloads a empty PDF... My Image Capture doesn't whork neither....
Thanks in advance

My Mac stoped printing. I am on ox 10.9 and I have a HP Officejet 6700 premium

My Mac stoped printing. I am on ox 10.9 and I have a HP Officejet 6700 premium. I've reinstalled the drivers and tried several time . . . It just keeps telling me that the printer is busy.
I also have a PC hocked up to the network and it prints fine.
There is nothing wrong with my mac either because I have a dymo printer hocked up and it prints fine . . .
What gives?

Hi HappyHarpo,
Thanks for your post and welcome to the HP Forum.
At first step I suggest to restart your Mac and printer. If printer is in a network, also reboot the router first. Then try printing again.
If it still fails, I suggest to reset the printing system. Open Printers & Scanners and right-click the left side with the listed printer then choose Reset Printing System.
Then add the printer again, make sure next to "Use" the HP Printer/driver is selected correctly, and test printing.
Best regards,
Mandy
Say "Thanks" by clicking the Thumb up in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
Although I work for HP my posts and replies are my own

Officejet 6700 Premium says color cartridge is depleted and won't print at all

My printer is only 5-6 months old, and refuses to print because it says the Yellow cartridge is depleted. I know it has not dried up and that it is still printing fine because I signed up for an app that prints out recipes every weekday (in color) and the page printed just this morning looked perfectly fine - the yellow showed up totally normal. The estimated ink level for the yellow cartridge does say that it is depleted, but how can that be when I have proof (from this morning's printout) that I still have yellow ink? And, according to the manual, the printer will still print if one of the color cartridges is depleted, as long as the black is not depleted. The black is only half-used, so why is the manual giving false information and my printer still refuses to print anything? Very frustrated....

Hey BoydJones, I see you are having an issue with your Officejet 6700 Premium and have a few questions. There are 2 major types of ink systems for inkjet model printers: IPH (integrated printhead) and IIC (individual ink cartridges). Many older model printers used the IPH style cartridge system: Tri-Color and Black. Most newer printers use the IIC system, but not all. There was a reason for the paradigm shift in the ink systems. The tri-color cartridge contained all 3 colors used in color printing: Cyan, Magenta, and Yellow. If any one of the 3 ran out, then you had to replace the cartridge no matter how much of the other 2 remain in the cartridge. In the IIC system one can change only the individual color that is out. As to the reason your color is draining from what appears to be little color usage: The printer uses ink in many ways. Ink is used when cleaning the printhead to ensure proper performance in print jobs, a small amount of color ink is placed below black ink to ensure a full rich black color and a long lasting printout, and ink is used to perform other preventative maintenance in the printer. For more information on how ink is used in HP printers please click here. The reason one has to change the cartridge in the IIC style ink system is to prevent damage to the printhead of the unit by ink drying in the ports of the printhead. The printhead in the 6700 premium is a stationary/permanent printhead and any damage of this nature could prevent the unit from printing at all. In the 2 cartridge, IPH, system the printhead is contained with the cartridge and replaced with each cartridge change. Thus, if one runs out of color and waits to replace the cartridge there will not be an issue of dried ink in the ports as the printhead is changed with the cartridge. I hope this helps to explain and clarify. As well, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum. Jason

HP Officejet 6700 Premium - Missing or Failed Printhead Error Message

Can anyone help me troubleshoot the error message for an HP Officejet 6700 Premium Printer:Missing or failed printhead. The printhead appears to be missing, not detected, or incorrectly installed.This error message popped up in the middle of printing. I looked online and the only troubleshooting support they provided was to turn the printer off, unplug for 15 seconds, and turn back on. I did that 3 times now, and it has not solved the problem. Has anyone else had this error message and been able to resolve it, or will I just need to buy a new printer? I would appreciate any advice. Thank you.

Two months have gone by, and no feedback from HP whatsoever. It's clear that they are completely aware that there is a widespread defect on this model, and they have no plans to address it. I'm sure they weighed their options, whether it was in their best financial interest to either address the problem & provide support, or to sweep it under the rug & lose customers like ourselves. It looks like, in this case, we're expendable. I couldn't go too long without a printer, and since the definition of "insanity" is doing the same thing over & over while expecting a better result, I opted to choose a different brand. About 6 weeks ago, I chose an Epson WorkForce WF-7510 wide-format all-in-one. It retailed at $250, but is usually on-sale for a little over $200. It has been fantastic. It is light-years quieter & smoother running than HP 6700, has a very innovative feeder tray that opens & closes (and folds nearly flat in the closed position), and performs fantastically. It runs, looks, & feels far more substantial than the last two HP's we've owned. Claims that it's of office-grade quality isn't just fluffing / lip-service as it was with the 6700. It really is a professional-grade product. I'm sorry that it didn't work out with HP. They've lost a customer. I'm sure that we're far from the only ones. Based on this experience, and that HP is trying to avoid addressing what is obviously an epidemic problem for this model, I've learned not to give them anymore of our business.

Scannen with HP 6700 Premium

Similar Messages

Maybe you are looking for