Scanner and fax problems with the Officejet 7410 AIO

Hi
I have Windows 7 SP1 Ultimate 64 bit and I installed the basic drivers for the network of the Officejet 7410 AIO printer and I checked that all its functions worked properly.
Now, the functionality of the scanner and fax do not work more as in the "Devices and Printers" not appear more their relative icons. How come? How do I install them manually?
Thanks
Bye
balubeto

Hi balubeto,
Welcome to the HP Forums!
I see that you are having scanning, and faxing problems with your HP Officejet 7410 on Windows 7 SP1.
I would recommend the following:
Run the HP Print and Scan Doctor, to diagnose the issue.
Uninstall the software. Uninstalling the Printer Software.
Re-install the software using the HP Printer Install Wizard for Windows.
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
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balubeto

Hi @balubeto
I located a software removal utility for you but if you have other HP printers or scanners you may perform the more basica uninstall.
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I hope this resolves your inquiry.
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Scanner and fax problems with the Officejet 7410 AIO

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