Scanner Crashes Acrobat X
I just upgraded to Acrobat 10.1.3, on my MAC using OS 10.7.4. Whenever I use Create PDF from Scanner with my Epson GT-1500 scanner, the scanner is recognized but Acrobat crashes before a successful scan can be made. The scanner works fine with Acrobat 9.
Hi Kevin,
Please make sure the Acrobat and Scanner Drivers are up to date.
For Acrobat, Go to Help -> Check for Updates.
For Scanner, refer to manufacturer website.
Else, refer to following article:
http://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html
Regards,
Anoop
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Help!
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Attached is the log.
A
====================================================================
Process: AdobeAcrobat [27881]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.5.1 (9.5.1)
Code Type: X86 (Native)
Parent Process: launchd [116]
Date/Time: 2012-05-15 16:02:02.869 -0400
OS Version: Mac OS X 10.7.3 (11D50)
Report Version: 9
Interval Since Last Report: 540628 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 340 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 8DB2C10A-2ED0-48E9-A358-3DDAAF8EED5E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000020
VM Regions Near 0x20:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
__TEXT 0000000000001000-0000000000003000 [ 8K] r-x/rwx SM=COW /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Application Specific Information:
objc[27881]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.AcrobatPlugin.MakeAccessible 0x7809c59a AcroPluginMain + 2642166
1 com.adobe.AcrobatPlugin.MakeAccessible 0x77f0f313 AcroPluginMain + 1015407
2 com.adobe.AcrobatPlugin.MakeAccessible 0x77e6dcfc AcroPluginMain + 354392
3 com.adobe.AcrobatPlugin.MakeAccessible 0x77e6db4a AcroPluginMain + 353958
4 com.adobe.AcrobatPlugin.MakeAccessible 0x77e6df61 AcroPluginMain + 355005
5 com.adobe.AcrobatPlugin.MakeAccessible 0x77e58dfa AcroPluginMain + 268630
6 com.adobe.AcrobatPlugin.MakeAccessible 0x77e2c0bd AcroPluginMain + 85017
7 com.adobe.AcrobatPlugin.MakeAccessible 0x77e24c63 AcroPluginMain + 55231
8 com.adobe.AcrobatPlugin.MakeAccessible 0x77e204cb AcroPluginMain + 36903
9 com.adobe.Acrobat.framework 0x80600cfc AcroSecurityBailOutImpl + 6012152
10 com.adobe.Acrobat.framework 0x80256237 AcroSecurityBailOutImpl + 2167347
11 com.adobe.Acrobat.framework 0x8025634f AcroSecurityBailOutImpl + 2167627
12 com.adobe.AcrobatPlugin.AcroForm 0x7b95cc6e AcroPluginMain + 1211550
13 com.adobe.Acrobat.framework 0x7feda94f RunAcrobat + 1366101
14 com.adobe.Acrobat.framework 0x7feda684 RunAcrobat + 1365386
15 com.apple.CoreFoundation 0x91ad2656 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
16 com.apple.CoreFoundation 0x91ad1fe7 __CFRunLoopDoTimer + 743
17 com.apple.CoreFoundation 0x91ab0f70 __CFRunLoopRun + 1888
18 com.apple.CoreFoundation 0x91ab047c CFRunLoopRunSpecific + 332
19 com.apple.CoreFoundation 0x91ab0328 CFRunLoopRunInMode + 120
20 com.apple.HIToolbox 0x9929117f RunCurrentEventLoopInMode + 318
21 com.apple.HIToolbox 0x99298412 ReceiveNextEventCommon + 168
22 com.apple.HIToolbox 0x99298356 BlockUntilNextEventMatchingListInMode + 88
23 com.apple.AppKit 0x92995a9c _DPSNextEvent + 678
24 com.apple.AppKit 0x92995306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
25 com.apple.AppKit 0x92991675 -[NSApplication run] + 911
26 com.adobe.Acrobat.framework 0x7fd8dd0c RunAcrobat + 3090
27 com.adobe.Acrobat.framework 0x7fd8d238 RunAcrobat + 318
28 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
29 com.adobe.Acrobat.Pro 0x0000264a start + 258
30 com.adobe.Acrobat.Pro 0x00002571 start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x935be90a kevent + 10
1 libdispatch.dylib 0x99f01c58 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x99f006a7 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x935bd83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x98c80e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x98c3142c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x95ed5e62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x95e473c5 TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x95ea9681 MPWaitOnQueue + 200
6 AdobeACE 0x7faf1759 ACEMPThread::Task() + 133
7 AdobeACE 0x7faf16cd TaskGlue + 17
8 com.apple.CoreServices.CarbonCore 0x95eaa5e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x98c7ced9 _pthread_start + 335
10 libsystem_c.dylib 0x98c806de thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x935bd83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x98c80e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x98c2882a pthread_cond_wait + 48
3 AdobeAGM 0x7e431bc8 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e431b1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e823b90 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e824e1b boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e4319fd thread_proxy + 45
8 libsystem_c.dylib 0x98c7ced9 _pthread_start + 335
9 libsystem_c.dylib 0x98c806de thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x935be90a kevent + 10
1 com.adobe.Acrobat.framework 0x80726672 AcroSecurityBailOutImpl + 7214702
2 com.adobe.Acrobat.framework 0x80657853 AcroSecurityBailOutImpl + 6367311
3 libsystem_c.dylib 0x98c7ced9 _pthread_start + 335
4 libsystem_c.dylib 0x98c806de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x935bd83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x98c80e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x98c80f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x965553f7 -[NSCondition waitUntilDate:] + 427
4 com.apple.Foundation 0x9651b806 -[NSConditionLock lockWhenCondition:beforeDate:] + 294
5 com.apple.Foundation 0x9651b6da -[NSConditionLock lockWhenCondition:] + 69
6 com.adobe.acrobat.amtlibwrapper 0x075922d1 AVAMTForegroundUpdateCheckEnabled + 116699
7 com.adobe.acrobat.amtlibwrapper 0x07587341 AVAMTForegroundUpdateCheckEnabled + 71755
8 com.adobe.acrobat.amtlibwrapper 0x07590d60 AVAMTForegroundUpdateCheckEnabled + 111210
9 com.apple.Foundation 0x96522e59 -[NSThread main] + 45
10 com.apple.Foundation 0x96522e09 __NSThread__main__ + 1582
11 libsystem_c.dylib 0x98c7ced9 _pthread_start + 335
12 libsystem_c.dylib 0x98c806de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x935bd83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x98c80e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x98c80f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x95e473ef TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x95ea9681 MPWaitOnQueue + 200
5 com.adobe.AcrobatPlugin.Updater 0x73e09dfc AcroPluginMain + 126620
6 com.adobe.AcrobatPlugin.Updater 0x73deb6d5 AcroPluginMain + 1909
7 com.apple.CoreServices.CarbonCore 0x95eaa5e0 PrivateMPEntryPoint + 68
8 libsystem_c.dylib 0x98c7ced9 _pthread_start + 335
9 libsystem_c.dylib 0x98c806de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x935be02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x98c7eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x98c806fe start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib 0x935be02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x98c7eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x98c806fe start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000018 ebx: 0x7809c395 ecx: 0x002f4180 edx: 0x0a387460
edi: 0xbfffd450 esi: 0x77e6de10 ebp: 0xbfffcf78 esp: 0xbfffcf00
ss: 0x00000023 efl: 0x00010206 eip: 0x7809c59a cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000020
Logical CPU: 0
Binary Images:
0x1000 - 0x2fff +com.adobe.Acrobat.Pro (9.5.1 - 9.5.1) <F39CE339-ABFD-4D0D-9FAD-9D19AFCDA4A7> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0x7b000 - 0x7bfff libmx.A.dylib (2026.0.0 - compatibility 1.0.0) <859B5BCC-B5D9-370F-8B6C-1E2B242D5DCD> /usr/lib/libmx.A.dylib
0xb0000 - 0xbeffb libSimplifiedChineseConverter.dylib (54.0.0 - compatibility 1.0.0) <4378B89F-0BDA-3072-9C67-DE1A371DD816> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0xef000 - 0xf1fff +com.Logitech.Control Center.Scroll Enhancer Loader (3.0.0 - 3.0.0) <D495E732-F042-D5BA-263A-A6D6F8992A20> /Library/InputManagers/*/LCC Scroll Enhancer Loader.bundle/Contents/MacOS/LCC Scroll Enhancer Loader
0xf6000 - 0xf7fff +com.ecamm.pluginloader (Ecamm Plugin Loader v1.0.5 - 1.0.5) /Library/InputManagers/*/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
0x6fc000 - 0x6fffff +com.Logitech.Control Center.Scroll Enhancer (3.0.0 - 3.0.0) <EB0B318B-9F02-7DEA-F59E-CEE7DFD60489> /Library/Application Support/Logitech.localized/*/LCC Scroll Enhancer.bundle/Contents/MacOS/LCC Scroll Enhancer
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0x99d9d000 - 0x99dedff0 libTIFF.dylib (??? - ???) <F532A16A-7761-355C-8B7B-CEF988D8EEFF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x99dee000 - 0x99efefe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <34E1E3CC-7B6A-3B37-8D07-1258D11E16CB> /usr/lib/libsqlite3.dylib
0x99eff000 - 0x99f0dfff libdispatch.dylib (187.7.0 - compatibility 1.0.0) <B50C62AD-0B5B-34C3-A491-ECFD72ED505E> /usr/lib/system/libdispatch.dylib
0x99f0e000 - 0x99f12fff com.apple.CommonPanels (1.2.5 - 94) <EA47550D-7DAF-30D9-91DB-1FB594CC8522> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x99f1e000 - 0x99f1efff com.apple.quartzframework (1.5 - 1.5) <49B5CA00-083A-3D4A-9A68-4759A5CC35A6> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x99f1f000 - 0x99f27ff3 libunwind.dylib (30.0.0 - compatibility 1.0.0) <E8DA8CEC-12D6-3C8D-B2E2-5D567C8F3CB5> /usr/lib/system/libunwind.dylib
0x9a29f000 - 0x9a39effb com.apple.DiskImagesFramework (10.7.3 - 331.3) <92112BAD-4A81-32C0-BB4F-3A92DBFF829F> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x9a3cb000 - 0x9a3ccff0 libunc.dylib (24.0.0 - compatibility 1.0.0) <2F4B35B2-706C-3383-AA86-DABA409FAE45> /usr/lib/system/libunc.dylib
0x9a3d1000 - 0x9a3f3ffe com.apple.framework.familycontrols (3.0 - 300) <6B0920A5-3971-30EF-AE4C-5361BB7199EB> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x9a497000 - 0x9a90cff7 FaceCoreLight (1.4.7 - compatibility 1.0.0) <312D0F58-B8E7-3F61-8A83-30C95F2EBEAA> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x9a90d000 - 0x9adf2ffb com.apple.RawCamera.bundle (3.12.0 - 614) <A2B304C1-1E8D-AAB1-14F6-11462C666C82> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9adf3000 - 0x9af02fff com.apple.DesktopServices (1.6.2 - 1.6.2) <33DCFB71-1D9E-30B6-BC4C-CD54068690BE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x9af03000 - 0x9af06ff9 libCGXType.A.dylib (600.0.0 - compatibility 64.0.0) <E06426D8-CC01-3754-B5B3-D15CBA5C8D73> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib
0x9af07000 - 0x9af4affd libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <6B35F203-5D72-335A-A4BC-CC89FEC0E14F> /usr/lib/system/libcommonCrypto.dylib
0x9af4b000 - 0x9b043ff7 libFontParser.dylib (??? - ???) <8C069D3D-534F-3EBC-8035-A43E2B3A431A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x9b044000 - 0x9b054fff libsasl2.2.dylib (3.15.0 - compatibility 3.0.0) <D6F728DA-990A-32A3-86FA-4A3F4D88E309> /usr/lib/libsasl2.2.dylib
0x9b093000 - 0x9b097ffa libcache.dylib (47.0.0 - compatibility 1.0.0) <56256537-6538-3522-BCB6-2C79DA6AC8CD> /usr/lib/system/libcache.dylib
0x9b0a3000 - 0x9b18bfff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <A1B07527-9C74-3107-A972-9795B817D683> /usr/lib/libxml2.2.dylib
0x9b18c000 - 0x9b448ff3 com.apple.security (7.0 - 55110) <2F4FCD65-2A30-3330-99DE-91FE1F78B9FB> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9b449000 - 0x9b498ffb com.apple.AppleVAFramework (5.0.14 - 5.0.14) <71C9D388-E607-3DB4-9FD3-FC918EB4A835> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x9b499000 - 0x9b49dff3 libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib
0x9bb39000 - 0x9bb3afff liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib
0x9bb41000 - 0x9bb6affe com.apple.opencl (1.50.69 - 1.50.69) <44120D48-00A2-3C09-9055-36D309F1E7C9> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9bd6d000 - 0x9bd80ffb com.apple.MultitouchSupport.framework (220.62.1 - 220.62.1) <AE079D11-3A38-3707-A2DF-6BD2FC24B712> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x9bd81000 - 0x9bddafff com.apple.HIServices (1.11 - ???) <F8B77735-B168-3E21-9B8F-921115B4C19B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x9bddb000 - 0x9c1ddff6 libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x9c1de000 - 0x9c1fdfff com.apple.RemoteViewServices (1.3 - 44) <243F16F3-FFFE-3E81-A969-2EC947A11D89> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x9c1fe000 - 0x9c25fffb com.apple.audio.CoreAudio (4.0.2 - 4.0.2) <E617857C-D870-3E2D-BA13-3732DD1BC15E> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9c264000 - 0x9c2a1ff7 libcups.2.dylib (2.9.0 - compatibility 2.0.0) <4508AABD-EDA8-3BF7-B03A-978D2395C9A8> /usr/lib/libcups.2.dylib
0x9c2a2000 - 0x9c2cdfff com.apple.GSS (2.1 - 2.0) <DA24E4F9-F9D4-3CDB-89E4-6EAA7A9F6005> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x9c2ce000 - 0x9c2e6ff3 com.apple.frameworks.preferencepanes (15.0 - 15.0) <9E5FE337-358F-3B10-955D-B2D2021F732B> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x9c2e7000 - 0x9c2ecff7 libmacho.dylib (800.0.0 - compatibility 1.0.0) <943213F3-CC9B-328E-8A6F-16D85C4274C7> /usr/lib/system/libmacho.dylib
0x9c2ed000 - 0x9c2f0ff7 libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib
0x9c2f1000 - 0x9c302fff libbsm.0.dylib (??? - ???) <54ACF696-87C6-3652-808A-17BE7275C230> /usr/lib/libbsm.0.dylib
0x9c303000 - 0x9c304ff7 libquarantine.dylib (36.2.0 - compatibility 1.0.0) <3F974196-FBAD-3DBD-8ED0-DC16C2B3526B> /usr/lib/system/libquarantine.dylib
0x9c387000 - 0x9c395fff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
0x9c3e6000 - 0x9c40fff1 com.apple.CoreServicesInternal (113.12 - 113.12) <CFF78E35-81F5-36C2-A59F-BF85561AC16D> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
0x9c410000 - 0x9c6c1ff7 com.apple.AddressBook.framework (6.1 - 1083) <060E8C9F-FBF8-3394-8D63-D2DE0F428829> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9c6c2000 - 0x9c7a3ff7 com.apple.DiscRecording (6.0.3 - 6030.4.1) <BB3FE6A8-B9EB-3CA2-B87E-70F7688527EA> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x9c7a4000 - 0x9c8c2fec com.apple.vImage (5.1 - 5.1) <7757F253-B281-3612-89D4-F2B04061CBE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x9c8c3000 - 0x9c8c4fff libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib
0x9c8c5000 - 0x9c8ccffd com.apple.NetFS (4.0 - 4.0) <AE731CFE-1B2E-3E46-8759-843F5FB8C24F> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9c8cd000 - 0x9c8d8ffb com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <DFF43AC6-7D21-36C6-97C9-F46411D18032> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x9c8d9000 - 0x9c91aff7 com.apple.CoreMedia (1.0 - 705.61) <75CC7ECC-8D62-3BA3-BD9B-D5E7FA82EC2D> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x9ca14000 - 0x9ca14fff com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9ca27000 - 0x9ca77ff9 com.apple.QuickLookFramework (3.1 - 500.10) <E56B33BE-4445-3CC9-AAA5-1C8E6D45FEB0> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x9ca78000 - 0x9cc93ff7 com.apple.imageKit (2.1.1 - 1.0) <3A523A4F-BE07-35B1-9A41-523FD27C14D4> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x9cc94000 - 0x9cc95fff com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x9cc96000 - 0x9ccbbfff com.apple.datadetectors (3.2 - 172.5) <6BD9F9AE-88BE-34B5-B951-181CE0662499> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetectors
0x9ccc7000 - 0x9cd6bfff com.apple.QD (3.40 - ???) <3881BEC6-0908-3073-BA44-346356E1CDF9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x9cd86000 - 0x9cdbdfef com.apple.DebugSymbols (2.1 - 87) <EB951B78-31A5-379F-AFA1-B5C9A7BB3D23> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x9cdc6000 - 0x9cdc9ffb com.apple.help (1.3.2 - 42) <B1E6701C-7473-30B2-AB5A-AFC9A4823694> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x9cdca000 - 0x9cdcaff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9cdcd000 - 0x9cde9ff5 com.apple.GenerationalStorage (1.0 - 126.1) <E622F823-7D98-3D13-9C3D-7EA482567394> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x9cdea000 - 0x9ce13fff com.apple.shortcut (2.1 - 2.1) <D56F5E5E-A41F-36D1-ACD5-42EA7910B20F> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x9ce14000 - 0x9ce88fff com.apple.CoreSymbolication (2.2 - 73.2) <FA9305CA-FB9B-3646-8C41-FF8DF15AB2C1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0xba900000 - 0xba91bffd libJapaneseConverter.dylib (54.0.0 - compatibility 1.0.0) <473499F3-8CB8-3372-98B0-8E3BCC1A3D80> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21ff6 libKoreanConverter.dylib (54.0.0 - compatibility 1.0.0) <B5E80EAA-78D8-3243-A735-A6ECED09A8AC> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 11
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 607051
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=289.9M resident=106.9M(37%) swapped_out_or_unallocated=183.0M(63%)
Writable regions: Total=98.4M written=4852K(5%) resident=42.8M(43%) swapped_out=28K(0%) unallocated=55.6M(57%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.0M
CG backing stores 6112K
CG image 32K
CG raster data 128K
CG shared images 3448K
CoreGraphics 8K
CoreImage 4K
CoreServices 5144K
MALLOCvamalik, I'm not sure you read my post correctly. I have re-installed 4 time and have done it twice since you replyed. I use this program often for my business and need to get it resolved.
I cleared the event logs and ran the import again. The only entry was in the Microsoft Office Session log:
Event Type: Information
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7000
Date: 6/20/2012
Time: 6:56:11 PM
User: N/A
Computer: OMNI003
Description:
ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 4 seconds with 0 seconds of active time. This session ended normally. -
In Acrobat Professional v8.1.2 and v9.0.0, if two browser-based review windows are open and the Comments & Markup toolbar is embedded in both windows, when a comment is applied in one of the windows the Send/Receive button flickers and Acrobat crashes. This worked fine in v8.0.0.
Has anyone else experienced this - is there a fix!?Can be replicated as follows:
# Create a Network folder: C:\My Documents\AcrobatReview
# Set Online Comments Repository to: "Network Folder" and browse to "C:\My Documents\AcrobatReview"
# Open a browser window, drag in a standard PDF (with no Zinc Javascript), click Ctrl+K to check Online Repository set to Network Folder.
# Open a second browser window, drag in another standard PDF (with no Zinc Javascript), click Ctrl+K to check Online Repository set to Network Folder.
# Enable Comment & Markup toolbars in both windows.
# Make a comment in one window - Acrobat will freeze and crash. -
Interactive PDF crashes Acrobat 9
Has anyone experienced interactive PDFs causing Acrobat 9 to crash? The PDF was created using the Interactive PDF preset in InDesign CS5. The file contains buttons, SWF animations, and videos. The file is about 300MB, mostly from the embedded videos.
The PDF file opens without incident on most of our machines. On about half of the machines, Acrobat 9 crashes when opening the file. The error in the event log refers to an error in drvdx9.x3d.
OS: Windows XP SP3
Acrobat version: 9.0, 9.2, 9.4.1
The troubleshooting steps we have already tried include
updated chipset/display drivers on Rick’s laptop
copied the drvdx9.x3d file from my machine to his
updated DirectX
uninstalled/reinstalled/patched Acrobat
disabled hardware acceleration in FlashI have checked and unchecked every single option in the preferences just to see what the result would be.
When comparing the preferences of PDFmaker 8 and PDFmaker 9 the differences are pretty obvious.
PDFmaker 8 will have 1 option more then PDFmaker 9. Its that option that will make the links in the index work.
I dont think posting screendumps will work, since our system is dutch and everything will be in dutch.
We have AA9.3, we always keep things updated.
Repairing Acrobat wont solve it. We only have 1 workstation with AA8 and its that station that has this option. All other AA9.x station dont.
I dont believe the option is removed completely, but probably moved to some other place to be checked or unchecked. I just dont know where..
Any more suggestions are welcome!
Regards,
Martijn van der Graaf -
Interactive PDF created in InDesign CS6 crashes Acrobat XI
Just finished laying out an interactive document in InDesign and exporting to as an interactive PDF to Acrobat. The document is 48 pages and has 3 pop-up TOC's for each of the 3 sections. There are several other hyperlinks, top and bottom nav menus. The document opens fine but when we try to open either of the TOCs Acrobat either crashes or the menu will pop up with buttons not visible. I have gone through the document several times and rechecked all button settings. Everything appears in order. The document navigates perfectly in SWF preview and when exported as a SWF or HTML. Can't figure out where the glitch is. I'm in the Cloud so have the latest versions of all software. The project is on a very tight deadline and is part of a presentation in 2 days. Has anyone else had this issue? If so, how did you resolve it? Please help.
Made each menu item a separate text frame and created text anchors/destinations. In buttons and forms panel, set event to go to destination "on release or tap" and chose "hidden until triggered." For each menu there's also a close button. Set "show/hide" for menu items and close button and set the main button that opens the menu to "show" the entire TOC. Each of the TOCs are on their own layers. Very straightforward, nothing fancy.
-
Creating PDF from Scanner in Acrobat X
I recently purchased a new computer with Adobe Acrobat X. I have been using Acrobat 9 with no problems. When scanning simple 1-page black & white documents, it takes 10 times longer to scan and save the document. Is there a setting in Acrobat X that is causing the scanner to take so long to scan the document?
Your problem isn't clear
It is slow, so I understand that you can scan. Perhaps you can check the scanning resolution, if it is an heavy parameter, it is clear than the scan take longer.
When you scan from another application, is it slow ?
Scan Drivers are ok ?
Try VueScan Pro, it is a scanning application that support more than 1700 scanner. Does it work better ?
It can also replace your default driver.
Let us know -
This.closeDoc crashes Acrobat X
I recently upgraded from Acrobat Pro 8 to Version 10. In the previous version I was able to use
this.closeDoc(true);
just fine. In the new version, it crashes every time, indicating "Adobe Acrobat has encountered a problem and needs to close." This is running either from a toolbar button defined in a folder level javascript or from a document level javascript (both have the same result). It will also crash when I use
app.activeDocs[index].closeDoc(true);
as a workaround. The problem appears to be that it won't allow you to close the active document. I've noticed that it works fine when run from the console, however.
I've scoured the web and no one seems to have a solution to this. Do you have any suggestions? Is this a new security restriction? Is it a bug in the current version?
Thanks. Any advice you can give in this matter would be helpful.Closing documents has always been flaky, because there may be later events waiting to be delivered to a document which is about to go away. If you are triggering anything from a mouse down, try it from a mouse up.
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