Scanner Crashes Adobe

Operating System Windows 8
Trialling Acrobat Pro XI for proposed purchase
Scanner Ricoh scanner on multifunction machine 2020D using Twain 2018 driver latest issue.
Adobe crashes each time I select the twain 2018 scanner.
My other scanner Epson Perfection 4180 works fine.
The old system using Acrobat 5 with Windows XP worked perfectly
Any ideas?

Hi,
There has been a issue with Ricoh scanners since Acrobat 9. And Ricoh is fixing the issue for all the latest devices and drivers. But for the devices that they have stopped supporting, they cannot do much about.
However, there is a workaround for this issue. For more infomation on the workaround, please go to http://helpx.adobe.com/acrobat/kb/data-execution-protection-dep-error.html
Thanks.

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Process:         AdobeAcrobat [1637]
Path:            /Applications/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         9.0.0 (9.0.0)
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OS Version:      Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report:          96256 sec
Crashes Since Last Report:           4
Per-App Interval Since Last Report: 219442 sec
Per-App Crashes Since Last Report:   4
Anonymous UUID:                      79BACD03-CC32-409A-B460-F19F5E5AA02B
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VM Regions Near 0x20:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
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objc_msgSend() selector name: respondsToSelector:
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Path: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
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Version: 9.1.0 (9.1.0)
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Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
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Thread 0 Crashed:
0 com.apple.CoreFoundation 0x9504b133 CFStringGetCString + 307
1 AdobeAGM 0x7e6a2e6a AGMPrintCarbonPrinterList::PrinterList_OSX::GetDict() + 1722
2 AdobeAGM 0x7e6a3be7 PrintSessionMacCarbon::CreatePrinterListDict() + 109
3 AdobeAGM 0x7e56ab64 AGMPrintSessionCreatePrinterListDictProcCreatePrinterListDict(AGMPrintSession*) + 40
4 com.adobe.Acrobat.framework 0x8073f9f0 0x7fe4b000 + 9390576
5 com.adobe.Acrobat.framework 0x801e6d8f CopiesPagesPDE_Open + 2011953
6 com.adobe.Acrobat.framework 0x7fff5a05 CopiesPagesPDE_Prologue + 6009
7 com.adobe.Acrobat.framework 0x7fff6b52 CopiesPagesPDE_Prologue + 10438
8 com.adobe.Acrobat.framework 0x7fff6eb5 CopiesPagesPDE_Prologue + 11305
9 com.adobe.Acrobat.framework 0x7fff6f84 CopiesPagesPDE_Prologue + 11512
10 com.adobe.Acrobat.framework 0x801bc289 CopiesPagesPDE_Open + 1837099
11 com.adobe.Acrobat.framework 0x80032dbc CopiesPagesPDE_Open + 226142
12 ...dobe.AcrobatPlugin.AcroForm 0x7b9d37bf AcroPluginMain + 763895
13 com.adobe.Acrobat.framework 0x8019d92f CopiesPagesPDE_Open + 1711825
14 com.adobe.Acrobat.framework 0x8019da47 CopiesPagesPDE_Open + 1712105
15 com.adobe.Acrobat.framework 0x7ffd5b88 RunAcrobat + 1607800
16 com.apple.AppKit 0x948d253b -[NSApplication sendAction:to:from:] + 112
17 com.apple.AppKit 0x9498117c -[NSMenu performActionForItemAtIndex:] + 493
18 com.apple.AppKit 0x94980e81 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 220
19 com.apple.AppKit 0x9495db5a AppKitMenuEventHandler + 6608
20 com.apple.HIToolbox 0x92a17143 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
21 com.apple.HIToolbox 0x92a1657d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
22 com.apple.HIToolbox 0x92a32ed2 SendEventToEventTarget + 52
23 com.apple.HIToolbox 0x92a6723d SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 411
24 com.apple.HIToolbox 0x92a8da8f SendMenuCommandWithContextAndModifiers + 59
25 com.apple.HIToolbox 0x92a8da4c SendMenuItemSelectedEvent + 134
26 com.apple.HIToolbox 0x92a8d95e FinishMenuSelection(MenuData*, MenuData*, MenuResult*, MenuResult*, unsigned long, unsigned long, unsigned long, unsigned char) + 162
27 com.apple.HIToolbox 0x92a6a4ec MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 640
28 com.apple.HIToolbox 0x92a69ed7 _HandleMenuSelection2 + 383
29 com.apple.HIToolbox 0x92a69d4b _HandleMenuSelection + 53
30 com.apple.AppKit 0x9489a50b _NSHandleCarbonMenuEvent + 244
31 com.apple.AppKit 0x9480126a _DPSNextEvent + 1918
32 com.apple.AppKit 0x94800630 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
33 com.apple.AppKit 0x947f966b -[NSApplication run] + 795
34 com.adobe.Acrobat.framework 0x7fe4dd0d RunAcrobat + 2557
35 com.adobe.Acrobat.framework 0x7fe4d44e RunAcrobat + 318
36 com.adobe.Reader 0x00002e8b start + 2371
37 com.adobe.Reader 0x0000264a start + 258
38 com.adobe.Reader 0x00002571 start + 41
Thread 1:
0 libSystem.B.dylib 0x93de83ae _semwaitsignal + 10
1 libSystem.B.dylib 0x93e12d0d pthreadcondwait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9267eecf TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x9265dda6 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9267eb4c MPWaitOnQueue + 208
5 AdobeACE 0x7fbb1179 ACEMPThread::Task() + 133
6 AdobeACE 0x7fbb10ed TaskGlue + 17
7 ...ple.CoreServices.CarbonCore 0x9267d0a3 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x93e12095 pthreadstart + 321
9 libSystem.B.dylib 0x93e11f52 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x93de120e semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x93e13206 pthread_condwait + 1267
2 libSystem.B.dylib 0x93e58539 pthreadcondwait + 48
3 AdobeAGM 0x7e4f14c4 pthreadcondition_base::Wait(pthread_scoped_lockbase&) + 26
4 AdobeAGM 0x7e4f141d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e8e2c30 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e8e3ebb boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e4f12e1 thread_proxy + 45
8 libSystem.B.dylib 0x93e12095 pthreadstart + 321
9 libSystem.B.dylib 0x93e11f52 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x93e11906 kevent + 10
1 com.adobe.Acrobat.framework 0x80455533 CopiesPagesPDE_Open + 4561621
2 libSystem.B.dylib 0x93e12095 pthreadstart + 321
3 libSystem.B.dylib 0x93e11f52 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x93de1226 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x93e131ef pthread_condwait + 1244
2 libSystem.B.dylib 0x93e14a73 pthreadcond_timedwait_relativenp + 47
3 com.apple.Foundation 0x939e375c -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x939e3570 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.Foundation 0x939e34d5 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.AppKit 0x94866d90 -[NSUIHeartBeat _heartBeatThread:] + 753
7 com.apple.Foundation 0x9399d7ed -[NSThread main] + 45
8 com.apple.Foundation 0x9399d394 _NSThread__main_ + 308
9 libSystem.B.dylib 0x93e12095 pthreadstart + 321
10 libSystem.B.dylib 0x93e11f52 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9504b011 ecx: 0x00000100 edx: 0x00000007
edi: 0xbfffdf0c esi: 0xbfffe094 ebp: 0xbfffdc98 esp: 0xbfffdc30
ss: 0x0000001f efl: 0x00010283 eip: 0x9504b133 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x2fff +com.adobe.Reader 9.1.0 (9.1.0) <70440ebbd7ac47bf9fa4fa72de041945> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
0x12000 - 0x13fff +com.adobe.eulaframework ??? (1.0) <151f6e39a9cc48f1aaf03979449958e3> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/EULA.framework/Versions/A/EULA
0xb6000 - 0xc0fff +com.unsanity.smartcrashreports Smart Crash Reports version 1.5b3 (1.5b3) <7e3e7d42bb626d09e2620140ba963851> /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
0x7be000 - 0x7bffe1 com.apple.textencoding.unicode 2.2 (2.2) <6566f38ef8ee61fab9aaecfb6a81f208> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x16178000 - 0x16199ff7 +com.adobe.BIBUtils AdobeBIBUtils 1.1.01 (1.1.01) /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeBIBUtils.framework/AdobeBIBUtils
0x161d3000 - 0x16229feb +com.adobe.AcroSQLite AcroSQLite (1.0.0) <3af6f088393f4fb5a55ce66a3bfceb2c> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/AcroSQLite
0x16ec7000 - 0x170bffff com.apple.RawCamera.bundle 2.0.13 (435) <083354ccec68bf7c9fc99523a5838f92> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x1716f000 - 0x171cefe7 +com.adobe.AdobeXMPCore Adobe XMP Core 4.2.1 -c 43 (???) /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeXMP.framework/AdobeXMP
0x182b0000 - 0x182c2fff libTraditionalChineseConverter.dylib ??? (???) <086a18ff56a7d80d4446b979a18a4f64> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x182c6000 - 0x182d4feb libSimplifiedChineseConverter.dylib ??? (???) <ec9a1c1949952acb83d09a0320ba2df1> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x18700000 - 0x1886cfd7 +com.adobe.Acrobat.adm 9.0.0 (9.0.0) <304776979f7746ddbdc135e3a02c8910> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
0x18a14000 - 0x18a70ff2 +com.adobe.ESD.AdobeUpdaterLibFramework AdobeUpdater 6.2.0.1474 (6.2.0.1474) <38089ebbd1a248688df3fce297546790> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/Updater.acroplugin/Contents/Frameworks/AdobeUpdate r.framework/AdobeUpdater
0x73f39000 - 0x73f70fe0 +com.adobe.AcrobatPlugin.Updater 9.1.0 (9.1.0) <2733231b2d404299a02d4a97b1ccba58> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/Updater.acroplugin/Contents/MacOS/Updater
0x75795000 - 0x76041240 +com.adobe.AcrobatPlugin.PPKLite 9.1.0 (9.1.0) <152ffb71d050433b9273d10edfc3a4ea> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/PPKLite.acroplugin/Contents/MacOS/PPKLite
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0x96ed6000 - 0x97294fea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0xba900000 - 0xba916fff libJapaneseConverter.dylib ??? (???) <79f7cbef6bc9f4c32a42d63c7332bf8e> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe2 libKoreanConverter.dylib ??? (???) <4b497e7a0027447eaff2b45572bb85ea> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

It does not happen for me, so I suspect there is something wrong with your installation, either of Adobe Reader or of your OS. Try creating a new user and seeing if it happens there. If it does, it is something systemwide. If it does not, it is probably a preference file.

Scanner Crashes Adobe

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