Scanner Epson 3170

Question

Installed Leopard on two machines these days: PB 12" and G5 Dual 1.8, specs below.
My observation and problem: Everything worked fine on the Powerbook, but looking at my G5:
System Profiler does see the scanner, but neither
Digital images: Sees it, but does not recognize it usable
Silverfast: Does not see it
Most recent drivers of Epson, including Epson Scan: Program starts to boot and then stops without even an error message.
Digital Images does recognize a Brother Scan/Fax unit which is attached, too.
To make sure my problem does not relate to some corrupted files carried over from Tiger, I erased and reformatted another drive I have and installed a "naked", i.e. only Apple software system disk. Again here, the machine would no longer let programs get to the scanner. Epson software with the same symptoms.
Any clues from anyone, would appreciate!
Dirk
Message was edited by: Dirk Eckert

Answer 1

I had a problem scanning with my all in one Epson CX6400 way back in January 2006. I just recently purchased an Epson V200 Photo scanner and discovered the scanning software would quit when run.
I remembered the problem with the CX6400 and managed to find the solution I used back then (luckily I had saved the solution to a file and found it using Spotlight).
As someone elsewhere suggested, you need to unistall the scanning software. The specifics of what to get rid of though were not specified. What follows is exactly what I did, and it worked. I can't recall when I got this solution from or I would give proper attribution.
To completely uninstall the scanner software please follow the steps
below.
UNINSTALL
To ensure that all Epson Scan files have been removed from the
system you would need to check for the following items in the Hard Drive. Pleasenote: Not all files and locations will be present. If you do not find one of the items listed, please continue on with the next step.
1. In HD (Hard Drive), APPLICATIONS - remove EPSON SCAN and
EPSON SCANNER MONITOR, if present
NOTE: If you receive an error that EPSON SCANNER MONITOR cannot
be deleted because it is in use, go into HD, APPLICATIONS, UTILITIES and open ACTIVITY MONITOR. Highlight the EPSON SCANNER MONITOR process and click on QUIT PROCESS to quit the process. Close ACTIVITY MONITOR. You can now go back into the APPLICATIONS folder and delete EPSON SCANNER MONITOR.
2. In HD, LIBRARY, APPLICATION SUPPORT - remove the EPSON SCANNER MODULE folder.
3. In HD, LIBRARY, IMAGE CAPTURE, TWAIN DATA SOURCES - remove the ".ds"
file bearing your scanner's name.
4. In HD, USERS, (YOUR USER NAME), LIBRARY, PREFERENCES - Open
the EPSON folder and then delete the EPSON SCAN folder.
REINSTALL
Once the removal is complete, restart your computer. After the
restart, follow the steps below to download and install the most current Epson Scan driver:
Please note: You will require Stuffit to install the Epson Scan software.
Stuffit is not installed by default on Tiger. If you are not able to install the software, please visit http://www.stuffit.com/mac/index.html to
download and install Stuffit.
1. Go to www.epson.com and select North America and then USA.
2. Click on DRIVERS AND SUPPORT, select your appropriate product
category and then select your product.
3. Select on MACINTOSH under DRIVERS AND DOWNLOADS and select
the most current version of the EPSON SCAN. Click on DOWNLOAD NOW,
respond to the question, and ACCEPT the licence agreement. The download will now begin.
4. Once the download is complete you will see a EPSONXXXX.SEA.HQX
(XXXX indicates the numbers you will see). Doubleclick on this, and it will
begin expanding the file and then place a EPSONXXXX.SEA icon on your
desktop.
5. Double click on this and click on CONTINUE and CONTINUE again. An installation will begin, and once it is finished, click on OK.
6. You will now see a folder on your DESKTOP labeled EPSONXXXX. Open this folder and double click on the EPSON SCAN INSTALLER. Enter your system password when prompted.
7. Once the EPSON SCAN INSTALLER screen appears, click on the dropdown
arrow beside EASY INSTALL and then select CUSTOM INSTALL.
8. Select only the scanner that you are installing, and then click on
INSTALL. Once the install is finished, click on QUIT.
NOTE: THE FOLLOWING IS FROM THE ORIGINAL STEPS. I HAD TO USE IMAGE CAPTURE FOR THE SCANNER TO WORK
To use the Epson Scan, please follow the steps below:
1. Launch Epson Scan by going into your HARD DRIVE, APPLICATIONS,
and EPSON SCAN.
2. If prompted, select your scanner from the list of models and click OK.
3. In the FILE SAVE SETTINGS window, you can designate the location,
name and type of file the scans will be saved as.
-LOCATION defaults to HD/USERS/(YOUR USER NAME)/PICTURES.
Click CHOOSE if you wish to change this.
-PREFIX determines how the scan will be named. Type any name you
like. You can also designate a start number.
-FILE TYPE dictates what format the scans will be saved in. ie. .JPG,
.TIFF, .PDF, or .PICT)