Scanner error 22 with HP Laserjet M1210 MFP

Hello - I have an HP Laserjet M1210 MFP (fax, printer and scanner all in one) that has been working until yesterday. Now I am getting an error message "Scanner Error 22". I have tried to unpulg and replug the machine after a few minutues multiple time and restore factory default. But it still show the same error. I cannot make copies. I am frustrated and not sure what else to do. Please help!

The document scannere is having issues. Could be the ribbon connection, the scanner motor or the scanner assembly is having a hard time moving along the rail. If the unit is under warranty, bring in for service. If out of warranty all I can suggest is do a google search for the service manual and look for instructions for removing the scanner bezel and remove it and see if you can slide the scanner assembly back and forth and make sure it is seated correctly on the rail. I have had a couple of similar models where the scanner had sort of come off the track and removing the bezel and reseating solved the problem. Hope that is your issue and not a defective part in the scanner assembly.

Similar Messages

Scanner error 22 on LaserJet M1212nf MFP

I can priint but can not fax or scan. The scanner bar will not more. ?????

Hello Txmcgee,
Thanks for the post. I can't locate that specific error message, is it possible that it may be an error 55.22? Let us know and if so, then we can work on that one. In the meantime, I'm sending a link for a Diagnostic Utility that will go a long way in helping us to determine why the scanner bar is not moving. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03292202&cc=us&dlc=en&lang=en&lc=en&product=396...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03287318&cc=us&dlc=en&lc=en&product=3965849&tmp...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Printer hp laserjet m1210 mfp

can someone help me with a printer that wont stop innitialising?

Is this the same question as this post:
http://h30434.www3.hp.com/t5/Other-Printing-Questions/pinter-problems-Hp-laserjet-M1210-MFP/td-p/134...
If so, it looks like we everyone should comment there. Thanks!
I work for HP.

Scanner error 6: HP LaserJet Pro 400 color MFP M475dw does not get through initialization phase

My lJ400 MFP475 detects a problem with the scanner unit after chewing on it for several minutes and never finishes intitialization. Initially you can hear the scanner head move softly, but after less than a minute it starts rattling at the end of every move.
After a few minutes I get the message "Scanner error 6, Turn off then turn on".
I did that, again and again. Also with cables removed, waiting for some time etc.
In the Event log I can see the following:
Entry # Code Page Description
10 54.2100 1035 BD error
9 54.2100 1023 BD error
8 54.2100 1016 BD error
7 54.2100 1015 BD error
6 54.2100 1014 BD error
5 54.2100 1011 BD error
4 54.2100 887 BD error
3 41.3000 260 Unexpected Paper Size
2 54.2100 43 BD error
1 54.2100 39 BD error
I have used this MFP sparingly and am only halfway the first set of color toner cartridges, so I'm a bit disappointed about how quickly this printer gives up. My previous printer was an Apple Laserwriter Select 360 that lasted for 20 years (no, I'm not kidding, bought it in 1993).
Any clue?

Hello Nazdrovje,
Welcome to the HP Forums.
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Scanning issue with HP LaserJet M1536dnf MFP

I am getting the error messages in my windows 8 machines "The scanner is currently in use. Please wait until your previous task is completed and then try scanning again." I have a HP LaserJet M1536dnf MFP printer which is connected to the network and users connected to the network through wifi. I have installed the latest driver versions from hp.com. It will work for some time but again will face the same issue. In Windows 7 machines, there are no issues.If anybody is having solution to this problem please share.Thank you.

Welcome to the HP Forums fastndfury,
I see by your post that you are only getting the error on the Windows 8 computer, "The scanner is currently in use. Please wait until your previous task is completed and then try scanning again." I can help you with this issue.
I have provided a document to go through the steps to see if it will help resolve this issue.
'Another program has control of the scanner' Message Displays on the Computer When Scanning.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problem with HP LaserJet M1319f MFP installation

Dear support team and community members,
I'm currently trying to install HP LaserJet M1319f MFP connected by USB on Lenovo Q190 machine /Intel Core i3 processor/ running freshly installed Windows 7 Enterprise 64 bit with Bulgarian
language pack, all current updates, Microsoft Forefront Protection /I also tried to disable the Real-time protection/, UAC disabled, administrator account, IE 11, .NET Framework 4.5.1.
The priter was working correctly with Windows XP.
I downloaded the driver package from the official hp website.
After the installation process reach the "Copying files to the hard drive" stage the installer return error Printer Software Installer stopped working.
I tried running with Administrator privileges and/or Windows XP SP3 compatibility mode, but the same error occurs.
I tried Microsoft Fix It software for install/uninstall drivers too,but with no luck either.
I cleaned the cashe and temporary files around 10-15 times.
Windows update is not helping with the drivers too.
I tried to extract the files from the installer and manually add the printer and got error that the installation was not successful and below it says The file was not found /if I recall it correctly/
After that I tried HP Print and Scan Doctor software, but it displays that there is no driver installed and redirecting me to the driver download page.
I tried the Driver Wizard software too, but it returns that this model is no supported.
I tried to change the windows startup to "Selective startup" with "Load startup items" unchecked and all non-microsoft services disabled, but with no success.
Under Safe mode the install won't complete because of the Print Spooler service not running, which is running normally otherwise.
The "ntprint.inf" file is present in the "Windows\inf" folder, the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviroments\Windows NT x86 has only Drivers and Print
Processors subkeys and the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors has only Local Port, Microsoft Shared Fax monitor, Standard TCP/IP Port, USB monitor and WSD port subkeys.
The folders Windows\System32\spool\PRINTERS and Windows\System32\spool\drivers\W32X86 are empty.
I ran sfc /scannow in cmd with administrator privileges, but there was no integrity violations.
I tried to disable the IE component, but no luck either.
So now I’m out of any ideas how to connect that **bleep** thing… I hope that someone can help me with this issue.
Currently the devices without installed driver in the Device Manager are "Hewlett-PackardHP LaserJet M1319f MFP" /Hardware IDs USBPRINT\Hewlett-PackardHP_La28A1 and Hewlett-PackardHP_La28A1/
and HP Scan /Hardware IDs USB\VID_03F0&PID_5817&REV_0100&MI_00 and USB\VID_03F0&PID_5817&MI_00/
I forgot to mention that I tried all kind of variations with these solutions with and without printer plugged in.
Thank you very much in advance for any kind of guidelines.
Best regards,
Ivan

Hello Rick,
Just as I mentioned above I'm using Microsoft Forefront Protection, but had no luck with disabling the Real-time protection - it is disabled,
but that chanage nothing.
The downloaded driver is for Windows 7 64 bit.
I did write to HP but I still got no answer from them... I already checked that support page, but I didn't get any information corresponding
to my problem, not to mention that a lot of that page is just copy/paste from another product and it's not relevant to that model.

Cannot scan with HP LaserJet M1005 MFP

I updated to Snow Leopard 10.6.3 yesterday. Big mistake as I cannot now scan with my HP LaserJet M1005 MFP. I have been unable to find a solution here or via Google. Does anyone know if this is possible? I realize this device has never been "Mac friendly" (one might even say, not compatible.... despite HP's over-generous claims), but I would have thought there would be a new driver for SL by now.
If not, could anyone recommend a non-HP scanner (not MFP) that works well with SL?
thanks!

Hi @3Digit ,
I see that you are having issues scanning, there isn't any scanning software in the HP folder. I would like to help you out today.
Open the HP Scan window with one of the following methods:
Double-click the HP Scan icon () for your printer on the Windows desktop.
Click the Windows icon (), click All Programs, click the HP folder, click the name of your printer, and then click HP Scan.
If you are missing the HP Scan software altogether, then the full software didn't install on the computer.
If that is the case, uninstall and reinstall the printer software. Here is the link for the newest drivers. Software & Drivers.
First do these steps, before installing the software, just to make sure it fully installs.
I would disable all the start up programs and temporarily turn off the Antivirus Software and any Real Time Scanning in the Antivirus Software also, to see if that is causing the issue. How to use MSCONFIG . Click on the Startup tab and click Disable all, Then click the Services tab and check Hide All Microsoft Services.
I have provided a document for how to scan. It is for Windows 7, but the steps will also work for Windows Vista.
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Fatal Error 7 on LaserJet 1536dnf MFP

Model: LaserJet 1536dnf MFP
Error Messages: Fatal Error 7!
Operating System: Windows Vista 32-bit
No recent hardware or software changes
I attempted to install new firmware. Everything seemed to go fine during the install but before the install was complete "Fatal Error 7!" appeared and a few seconds later "Firmware Corrupt Ready 2 Download" appeared. I have not been able to figure out a solution. I found the following instructions (Failed Solution) but the same thing happened. I tried following those instructions a few more times with the same results.
Any advice or help would be greatly appreciated.
Thank you

Hello dbrdbr, and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Sti Error! Video initialize error on HP LaserJet M1212nf MFP

I'm using HP LaserJet M1212nf MFP all in one printer on Windows 7 32bit. When i try to scan a document it gives me an error message Sti Error! Video initialize error on my coputer screen. I have re-installed the printer drivers but the problem still persists. I have also used HP Print and Scan Doctor and restarting the device from power cable, this also did not work. I connected it to another computer with windows 7 64bit and it worked perfectly.
There is however no issue copying or printing only when I try to scan.
PLEASE HELP!!!

Hi @SoStoked ,
I see that you are having issues scanning on the one computer. You are getting the error "Sti Error! Video initialize error".
I would like to help.
It sounds like you are having issues with your operating system.
Did you add any new software or hardware to the computer?
Try scanning with a 300 DPI and saving it as a JPEG, to see if you have the same results.
Try scanning from Paint to see if you get the same error.
What size are you scanning? (DPI)
How are you saving the scan? (PDF, JPEG)
I believe that the error might be a issue with your video card drivers. Update the drivers to see if that will help.
Update the JavaScript and DirectX on the computer.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, did everything have a green check mark, any error messages)
What applications have you tried to scan from?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scanning with HP LaserJet Pro MFP M127fn

Hello everyone,
I installed my printer HP LaserJet Pro MFP M127fn on a network. I am able to print from many different computers, but I can not scan. On computer where I want to install scanner I am using Ubuntu 12.04. I tried to use "Simple scan" and "Xsane", but these programs did not recognize scanner.
I would appriciate if someone can help me. Thanks in advance,
Ramiz

Hello @korda93 , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the Ubuntu forums since this is appears to be an Ubuntu issue. You can do this at the Ubuntu Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Scanner of Multifunctional HP Laserjet M1132 MFP doesn't work.

Hey folks,
I can't get the scanner of my multifunctional printer to work anymore. I have the latest versions of hplip and hpoj, sane and xsane as well.
When it is plugged in, the dmesg command shows the following:
[ 3980.912978] usb 1-3: new high-speed USB device number 5 using ehci_hcd
[ 3981.039508] usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x042A
The scanimage -L command recognizes the device:
scanimage -L
device `hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH3397RPR1a' is a Hewlett-Packard HP_LaserJet_Professional_M1132_MFP all-in-one
But in /var/log/errors.log this error is shown:
scanimage: io/hpmud/pp.c 627: unable to read device-id ret=-1
When I run xsane this message pops up:
Failed to open device `hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH3397RPR1a':
Error during device I/O.
And in /var/log/errors.log I find this error:
Apr 21 11:35:50 localhost xsane: io/hpmud/pp.c 627: unable to read device-id ret=-1
Apr 21 11:35:54 localhost xsane: scan/sane/marvell.c 85: unable to load restricted library /usr/share/hplip/scan/plugins/bb_marvell.so: /usr/share/hplip/scan/plugins/bb_marvell.so: cannot open shared object file: Arquivo ou diretório não encontrado
Could anybody help me with this? I'm using Arch x86_64.
Thanks!

sane-find-scanner only recognizes the device:
# sane-find-scanner will now attempt to detect your scanner. If the
# result is different from what you expected, first make sure your
# scanner is powered up and properly connected to your computer.
# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.
# Also you need support for SCSI Generic (sg) in your operating system.
# If using Linux, try "modprobe sg".
found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x042a [HP LaserJet Professional M1132 MFP]) at libusb:001:005
found USB scanner (vendor=0x093a, product=0x2620) at libusb:006:002
# Your USB scanner was (probably) detected. It may or may not be supported by
# SANE. Try scanimage -L and read the backend's manpage.
# Not checking for parallel port scanners.
# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.
But it doesn't get the scanner to work.

Cannot print duplex with hp laserjet 1536dnf mfp

I am using a HP LaserJet 1536 dnf MFP printer in Windows 8.1 with USB 2 connection. Cannot print on both sides of sheet because clicking on print properties does not bring up the properties dialog window. There is a momentary flicker as though it is trying to activate, but no window. It worked fine until a few days ago and I can't think of any change that might account for this. Any help with this problem will be greatly appreciated.

Hi @Marlin1 ,
I understand that you are having issues duplexing, the printer properties aren't opening to make any changes. I would really like to be able to help you resolve this issue.
You can always restore your computer back to a earlier time when everything was working properly. It may have been from a Windows Update. How to refresh, reset, or restore your PC on Windows 8.
If you would prefer not to do the System Restore, you can try the following steps provided:
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. http://www.hp.com/go/tools>Using HP Diagnostic Tools for HP Printers in Windows.
Uninstall and reinstall the printer software.
Uninstalling the Printer Software.
HP LaserJet Full Feature Software and Driver.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Error with HP LaserJet Professional M1212nf print driver on Windows 2008 (32bits) Terminal Server

We got a lot of LaserJet m1212nf printers, installed the SAME driver version on server and desktops and nothing is printed using Easy Print. No errors, no messages but nothing is printed, only when a test page is printed the server show an alert: "No test page can be printed".
After that we try to use the HP driver instead of the TS Easy Print, forcing the group policy to use the Hp driver first. But the terminal server always use the Easy Print driver so we are in the same way.
So we try another thing... THE XPS DRIVER... but it doesn't works on the desktop PC, we try to print a test page from the printer desktop properties but "No test page can be printed" is shown... my god!!!
WHAT CAN WE DO??
This question was solved.
View Solution.

Hello,
Thanks for the post. I've included a couple of links below, one to a document and one to a software download. Hopefully between these two we should be able to get this installed and get you up and running. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01998962&cc=us&dlc=en&lc=en&product=3965849&tmp...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-81123-2&cc=us&dlc=en&lc=en&...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Cannot Scan with HP LaserJet Pro MFP M127fw

I have installed the driver for the printer and tried to follow the instructions in the manual to scan a document. When I find my printer folder in the start menu/All Programs, there is no option there to scan. Help!
This question was solved.
View Solution.

Hi @3Digit ,
I see that you are having issues scanning, there isn't any scanning software in the HP folder. I would like to help you out today.
Open the HP Scan window with one of the following methods:
Double-click the HP Scan icon () for your printer on the Windows desktop.
Click the Windows icon (), click All Programs, click the HP folder, click the name of your printer, and then click HP Scan.
If you are missing the HP Scan software altogether, then the full software didn't install on the computer.
If that is the case, uninstall and reinstall the printer software. Here is the link for the newest drivers. Software & Drivers.
First do these steps, before installing the software, just to make sure it fully installs.
I would disable all the start up programs and temporarily turn off the Antivirus Software and any Real Time Scanning in the Antivirus Software also, to see if that is causing the issue. How to use MSCONFIG . Click on the Startup tab and click Disable all, Then click the Services tab and check Hide All Microsoft Services.
I have provided a document for how to scan. It is for Windows 7, but the steps will also work for Windows Vista.
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scanning with HP LaserJet M1319f MFP

I nave a Dell Studio XPS Dewktop computer with Windows 8.1. I installed the latest version of the driver available on
HP website - IjM1319-hp-pnp-Win64-en.
The printer works; but not the scanner.
Any help will be most welcome.
Thanking you in advance

Welcome to the HP Forums Visva,
I see by your post that you can print but aren't able to scan on the Windows 8.1.
I can help you with this issue.
To rule out a communication issue, make sure the printer is connected directly to a wall outlet.
(don't use a power hub or a surge protector)
The USB cable should be connected directly to the computer. (not a hub)
Temporarily turn off the Antivirus software to see if that is blocking the printer communication for scanning.
Check the Windows Image Acquisition (WIA) services.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
Test the scan again.
I have provided a document for setting up the Firewall to Allow a connection to the printer if the issue persists. Configuring a Firewall to Allow a Connection with the All-in-One in Windows.
If you need further assistance, please let me know the results.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scanner error 22 with HP Laserjet M1210 MFP

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