Scanner glass test not run

I love my hp 6700 and it has been working fine for approx 1 year. Today I tried as i do daily to copy a check off the glass and it comes up scanner failure. unable to scan, copy or send fax. This worked yesterday and we have had no outages or changes with computer. Can anyone help???? I ran a printer status report and only thing i see is scanner glass test not run.

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I understand that you are getting an error when trying to copy from your Officejet 6700. I can help you with that. To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once that is done we'll do the following:While the printer is turned on remove the power cord from the back of the printer.Wait one minute.Plug the power cable back in.Try copying a blank sheet of paper from the glass.If you are still seeing the same error message please let me know and I can provide you with one more thing to try. I hope this helps and I hope you have a great evening!

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Hi Ant,
I contact with Anjana that she has got your email, and sent response email to you. Please check your email box. Based on Anjana work with you via email, I temporarily close this case. I mark useful post as answer, it will be very beneficial for other
community members having the similar questions.
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Best Regards,
Lily Wu
MSDN Community Support | Feedback to us
Develop and promote your apps in Windows Store
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[svn:bz-trunk] 13744: Bug: BLZ-481 - AMFConnection JUnit test do not run properly as part of checkintests on Mac (and Windows?)

Revision: 13744
Revision: 13744
Author:   [email protected]
Date:     2010-01-25 01:14:09 -0800 (Mon, 25 Jan 2010)
Log Message:
Bug: BLZ-481 - AMFConnection JUnit test do not run properly as part of checkintests on Mac (and Windows?)
QA: No
Doc: No
Checkintests: Pass
Details:
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Ticket Links:
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Modified Paths:
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    blazeds/trunk/qa/apps/qa-regress/testsuites/flexunit/build.xml

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This question was solved.
View Solution.

Hi,
May you have McAfee Antivirus on your PC?
If so try following the steps belwo and let me know if that may help:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
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Regards,
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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I guess that we need to create a TAC case to be able to run this script as root ?
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