Scanner HP G2410 doesn't work and ligth doesn't move

I'm using the scanner G2410 in windows XP 32-bits, but suddenly it doesn't work. When I trying to scan, a short time later it shows me a message that says the scanner is not find it, that restart my pc, wait 60 seconds and connect it again. Also the ligth doesn't move. In the end of the message shows me the error number:
4,[(2,5,80004000b),(3,5,0)]
Even I try it in a pc with windows 7 64-bits but the same result.
Is my scan totally damaged? I will appreciate you help me.

Hello caifan125,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Scanners.
The support page for your product may be helpful in the meantime:
I hope this helps!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Scanner HP G2410 doesn't work and ligth doesn't move

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