Scanner in use error message. Print and scan doctor page not found

I have an officejet pro 8500a which is giving an error message: scanner in use. it frequently does this and I reboot computer, turn off router and prnter and then turn all back on again and it usually works. This time it won't. I was directed to download the print and scan doctor but whether I enter the address in the url or click on the link I am directed to a page saying that it is not found. What else can I do besides throw this through the window?

Hello @trishdg and welcome to the HP Forums!
Which operating system is on the computer you use the printer with?
If you make a Copy (as that uses the scanner) do you get any errors that indicate the scanner is in use then?
This Print and Scan Doctor link will start the download for you right away (meaning it doesn't take you to a page, that link starts the download as soon as you click on it ) so you won't feel the need to through anything out the window
Let me know how those steps go, and we will go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Trouble Printing or Scanning? Try the HP Print and Scan Doctor

Are you having trouble when you try to print or scan with your Deskjet, Officejet, or Photosmart printer or All-in-One?
Does your print job get “stuck” and never come out of your printer?
Are you getting an error message when you try to scan?
HP suggests that you download and run the HP Print and Scan Doctor. While not all types of printing and scanning communication problems are addressed with this software utility, many common problems are resolved. This utility can be used to troubleshoot and in some cases directly fix common connectivity problems experienced with many of HP’s desktop printers and all-in-one devices when used on Windows XP, Vista, Win 7, and Win 8 systems (administrator privileges are necessary in order to run the utility).
If the HP Print and Scan Doctor detects missing or incompatible software parts, the utility will offer to uninstall the current parts so that a subsequent reinstall process will go smoothly. The uninstall / reinstall process usually resolves printing and scanning connectivity issues with a minimum of further fuss.
Get it here: HP Print and Scan Doctor
Please Give HP Your Feedback! If you use the HP Print and Scan Doctor, HP would like to hear from you afterward – there’s a survey link built right into utility and it only takes a minute or two. Your ideas on how to improve the Print and Scan Doctor help HP design new features and enhancements for all of our customers. Thanks for taking the time to respond.
Do you have a networked printer?
If your printer is network connected rather than connected via USB, you may be experiencing network related connectivity issues. Any network connectivity issues must be addressed first. The HP Print and Scan Doctor will also check for and help you resolve network issues that previously required a separate utility (the HP Network Diagnostic Utility). With the HP Print and Scan Doctor this is no longer necessary! HP has combined all features of the Print Diagnostic, Scan Diagnostic, and Network Diagnostic utilities into our next generation utility!
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www.hp.com/go/tools
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Kent G.
I work for Hewlett-Packard

Hope this helps.
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My HP Officejet Pro 8600 has been working perfectly for the last 1+ years, up until 2 days ago, when it stopped printing jobs submitted from my Windows 7 desktop. I've tried all manner of repair, thus far unsuccessfully, including
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Hi @Sunshyn2005
I timed-out waiting for advice, and contacted HP Support, who helped me get the printer back on the air. While we didn't manage to root-cause it, in the course of trying various things, the tech disabled Norton 360's firewall, which then allowed connecting to the printer, and restoring print service, which remains up after re-enabling the firewall.
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[Personal Information Removed]

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I am sorry if thie is republished-My first time doing this and I am not sure what goes where and where to hear feedback.
Have published iweb site for five years with no problems and just opened a new site and get -
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<Email Edited by Host>

It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it. (Even though I've now noticed you mis-spelled it! - anyway, never post your address in a forum.)
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