Scanner is not available

I have a HP J6413 all in one printer, attached to a macbook pro. It's worked fine for a long time now, but now when I try to scan, I get a message on my computer in preview which says "scanner not available" ... then preview crashes.
I have tried cleaning up my machine using disk utility etc ... but no change
Help please!

Hello houtbay,
Welcome to the HP Forums!
I understand you're receiving an error message stating scanner is not available using the Officejet J6413. I will do my best to assist you! First, I need to find out your operating system on your Macbook computer? Mac.
How is this printer connected? Wireless or USB?
Please verify this information and I will assist you further. Have a great night!
I worked on behalf of HP.

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To isolate the issue you describe, please follow these instructions to put your computer in a Selective Startup:
1. Press the Windows key on the keyboard and then press R.
2. In the Open box of the Run window, type msconfig and and then click OK.
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Hello, HP M1212nf, using HP Director/HP Scan 1.1, on an iMac running OS 10.6.8.
On the control panel, the Ready light is on, the Attention light is off, and the Toner light is blinking.
I try to scan a document, but get "the scanner is not available" message. USB connections are good...
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> Maybe if you go for another walk to the mall and pick up another sack of potatoes, the printer will start working
> again, if you get a bag of carrots too, it might continue working.
I have enough potatoes and carrots, thanks... ;-)
Thanks ever so much for your perseverance in helping me with this!!!
> Try and print a hardware self test on the printer to find out if it is a hardware or software issue.
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The config pages print beautifully, although the toner light (yellow) is flashing.
> When you get this error message, are you still able to print?
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The scanning problems (not being able to save to file, and sometimes, “scanner not available”) are not affecting printing. The print function works beautifully, even though the machine seems to think its toner level is low (flashing yellow light).
> Make sure the printer is connected directly to a wall outlet and the USB cable is connected directly to the
> computer.
> The USB cable shouldn't be longer then 6 feet. Do you have another USB cable to try?
Printer was connected through a power bar. I changed it, straight into wall socket.
I do have another USB cable, have replaced the one I was using with the other one.
Same problem persists: “save as PDF” refuses to work: the file seems to disappear, and Spotlight doesn’t find it anywhere.
The only work-around I have found is to choose “e-mail” instead— this puts the PDF into an e-mail, from where I can move it to where I need it. This solves the problem, sort of, but it’s a tedious long way around.
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Behaviour is largely the same. Two issues:
1- Now and then I get “scanner not available” message. Turning off the printer and quitting HP Director, then turning printer back on and restarting HP Director, usually gets past this “unavailable” issue— it scans successfully. Sometimes it takes more than one off/on quit/restart cycle to banish the “unavailable" message. This is not a faulty cable or connection issue. What the *$%^%# is it?!
2- scanned file won’t save— BUT here’s some progress: if I save under a different name, like “test”, there’s no problem. If I save under the name I want, which for the current page is “Arrival Va 1/2”, it disappears instead of saving. Could my problem be this simple: In the "save as file" dialogue box, I’m not allowed to use a symbol like “/“ as part of the file name?????
If that’s it, I can work around it, just saving the file and changing the name afterward.
I hate to think, after all this hair-pulling (and I don’t have that much to start with), it might be as simple as that!!
But it seems to be: saving as “Arrival Va 1/2” doesn't work, but saving as “Arrival Va 1 2” does.
Even if that’s it, I’d still much appreciate your thoughts on the “not available” messages...
Again, a million and a half thanks!!

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