Scanner is not working. message says try starting scan from computer. what do i do?

scanner is not working. message says try starting scan from computer. what do i do?

Hi,
Double post, please use the following post:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/wants-me-to-start-scanning-from-comput...
Thanks.
BH
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After I upgraded to Mavericks my Epson 5000V scanner is not working properly. I can scan by going into Preference/PrintersScanners to operate the scanner, but I cannot find the output.

After I upgraded to Mavericks my Epson 5000V scanner is not working properly. I can scan by going into Preference/PrintersScanners to operate the scanner, but I cannot find the output. I am trying to save the scan as a PDF in Documents.

Have you installed Apple's latest Epson drivers?
They are here:
http://support.apple.com/kb/DL1398

I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610.

I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610 using Adobe Acrobat Pro 11. I recently purchased the printer. I believe I ame using all of the defaults. How can I correct the problem?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
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Start scan from computer??

I have an hp photosmart C5550, when i try to scan it says start scan from computer, how do i do that??
This question was solved.
View Solution.

Open the HP Solution Center program on your PC and select Scan Picture\Document as appropriate.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an ex-HP Employee.

After upgrading to maverick my epson WF-2540 scanner will not work. There are no upgrades showing so what do I do?

After I upgraded to Maverick my Epson WF-2504 scanner will not work. There is no software update showing necessary either. I have gone to the Epson website but it doesn't offer a download. It tells me to go to "software update" ??? Any suggestions?

Thanks Arthur,
I was hoping for a good bubble bursting, but I tried that HP "update" as soon as my printer stopped responding. I really really wanted my bubble popped.
One needs the Apple supplied driver for this work. It will not work because the driver to basically function on the updated Mavericks is not supplied by Apple Updates, so the HP driver that stops printing an extra page is rendered useless. I spent, wasted two days going back and forth between Support threads, HP chat and on the phone, through all the Mac channels where I was told that the 2011 HP was antique. HP said Apple had the drivers. So, they pointed a finger at one another with this unlucky customer caught in the crossfire. HP said Mac did it and Mac said HP did it. BOOM ! goes the guy in between who spent a good bit of money to have good equipment. What is wrong with expecting a printer to last beyond 3 years, or for a back up drive to last more than 3 years?
I do appreciate the attempt to help though. It was here in Discussions where I was guided to the gimp driver, drivers which in the past always worked when needed but in this case something wicked about Mavericks prevents it from working. No matter how many times HP says it works on their site all you have to do is try and then speak with customer service to find out that in a parellel universe this may logically hold. It does not hold here. If it were the case that by working in Lion it would work in Mavericks then there must be something wrong with me. But why, APPLE, is it that one day it works, do the update and then it does not when Lion was the previous OS? I did Everything, every single thing recommended by people who had good ideas and wanted to help but all too often the facts tell us nothing of the world. Facts are tools used to decieve, the world is where it works or does not work and in this case Mavericks has cost me close to $300. Probably not a big deal in some cases, but money is money. When it is gone it is gone.
I followed the complete uninstall, going into library and removing all HP, then restarting and lo and behold HP driver for 4500 not only was not present but along the way my 500gig back up drive died, as in dead, nothing.
Of course I will not buy another HP product. If you go to the list of drivers Mac says it carries the HP Officejet 4500 wireless may be present but is not carried by Apple. I have tried Apple update over and over. What I have done is wasted my time and money. In one fell update I lost a printer and a back up drive. No storms, no loss of electricity, no boogie men lurking, no malware, no gremlins, nothing but an innocent customer updating when Apple said "update". Sure it is serendipity that both my printer and back up drive died on the same day at the same time following the Mavericks update. Who am I but a loyal customer? I must be stupid because my equipment stopped responding after the update. It is not new that there are bugs and glitches following updates. I was a beta tester for OS X, it wiped my computer clean, but I understood, it was beta.
A friend told me the same about planned obsolescence in that since printers are cheap and ink is expensive they don't really care about customer satisfaction. Three years old is antique, out of date. We should and must all be angered by this hatred for the customer shown by manufacturers across the board. Blaming the customer is ridiculous and absurd but not unheard of, in fact it has become the rule of thumb from the other side. The customer is innocent. All we want is to buy premium equipment and to have it behave in a manner befitting the cost. I am an Apple user since 1994. I designed a restaurant on a 333 mhz black and white Mac. You know, the big floppy disc one. I am not new to Apple. Fiercely loyal for 20 years. This is the most angered I have been by the flippant attitude shown to us all.
Thank you for giving the links and hopeful advice. I tried them all when I first had the troubles. The good people in discussions, not the Apple plants, but the users, tried their best. I thought that by coming back later there would be updates and new links that would help. But no. Maybe one day. HP lost a customer, it means nothing to any of the manufacturers when a customer is ridiculed by their cynical attitude towards the customer. Maybe there will be someone else to come along here that has had similar experiences and found a way to fix. Used to be a gimp driver could do the trick. Used to be a way. I fear we lose control of our equipment more and more every day. This is not a rant. It is a somewhat sad expression of having been ripped off. Discussions here have helped in the past but the more things advance the less we matter. And as in the past when I was mad about an Apple failure a member sent a fix and I printed the fix for others to use in return. We help one another in the best of ways. Please spread the word, maybe there will be a fix to show up here sometime. I kissed my iOmega back up drive and the 500 gigs of writings, photos, backups and music goodbye, gone forever, poof! But the HP printer is still here on my desk. I don't want to give up hope.

My printer does not work, message says printer is offline

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Please HELP!!!

Hi, try removing your printer and then re-adding it. watch these videos and see if they help. If your printer doesn't show up try adding it through its ip address.
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Software update does not work when I try to update from OSX 10.6.8 to OSX 10.7. How do I update?

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Since I downloaded Snow Leopard on my iMac, my HP all-in-one C7280 scanner will not work. It says "scanner not found, scanner could not be initialized". Any ideas?

Hi,
I suggest uninstalling the printer drivers from your HP printer. The go to System Preferences> Printer & Fax and in the printer list box go ahead and reset the printing system. Do that by right clicking over the printer list box ad the option should appear. After that close system preferences and reinstall your printer drivers from the HP CD. After installation check if your printer works as expected, if it does, stop here and ignore the rest of the message.
If you don't have the install CDs for the printer or the previous step does not work; connect your printer to your Mac via USB and then again go to system preferences. Open the Print & Fax menu and in the printer list box you should see a "+" sign. Click on it, and a new window should appear with a list of printers that are available to you. If that's the case, go ahead click your printer name and wait for the computer to look in the Apple servers for the drivers. When searching is finished click the "install" button. This process will open software update and install the neccesary drivers.
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Hope this helps!

My HP LaserJet 1536 Scanner will not work after upgrading to Windows 10

I just upgraded to Windows 10, and now the scanner will not work, although I can still print. I downloaded the latest driver, but this does not seem to help. The error message I get states that scanner communication cannot be established. Please let me know if you have any suggestions. Thanks!

Greetings , I saw your post regarding the problems you are having with scanning after upgrading to windows 10.
I would start with the simple, have you tried just restarting the computer? Have you made sure your computer has all of it's windows updates? How can I tell if my computer is up to date? Most products do have updated software available for Windows 10, did you install the correct driver?HP LaserJet Full Feature Software and Driver I've also seen a few posts that say the Windows 8.1 driver will work for Windows 10 as well, so you could try that too.  HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. I recommend downloading and running the HP Print and Scan Doctor, if it doesn't fix it automatically let me know what errors or messages you receive.  Do you know if you are able to scan using Paint? To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 8
(It's the same for Windows 10, from what I've been told)Right-click the Start button () in the lower left corner of the screen, click Search, and then type ...Click Paint in the results.Click File, and then click From scanner or camera.Select your printer, click OK, and then click Scan.  Have you tried just using the New Scanner app in Windows 10? It's the same as the one for Windows 8. Here are some resources;New Scanner app in Windows 10Scan app for Windows: FAQ
And a Video link...    Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!  Thanks,

Scanner is not working properly

My scanner is not working properly .It used to work properly .Recently I had just changed the Black catridges with new ones .The catridges were purchased from HP online store itself .
I am not sure whether the issue is occuring after the catridge replacement .Whenever I am trying to scan I am getting a completly black page with some stripes towards one end ..

Welcome to the forums @Sangeetha123 !
I read your post about the scanning problems you're experiencing with your Deskjet Ink Advantage 2060 when scanning to your Windows XP system, and I hope to help you!
I want to start off pretty basic and have you make a copy from the front of the printer. Make a copy in black and white, and also a color copy. Please let me know what the results are from making those copies.
If there is any issues with the copies, try a power reset (below instructions), and make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
I hope to hear back from you!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Itunes will not open, message says library was created with earlier version. what now?,

itunes will not open, message says library was created with earlier version. what do i do?

Unless you just attempted to downgrade iTunes to an earlier verison this is probably a sign of a corrupt library.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
tt2

The scanner is not working, how can I solve this

product hp photosmart D110
operating system windows 7 64-bit
scanner is not working can´t copy/scann

Hi rokibinu,
If you are getting errors on WIA - Windows Image Acquisition this is a windows based program. Run the steps below to correct the errors on WIA, and then download the new version of Print and Scan doctor to see if you continue to have issues on WIA scan.
Follow the steps below to check the WIA Service:
1. Type services.msc in run or search program and files
2. Scroll down to the WIA Windows Image Acquisition
3. Make sure that this service is running. Click Stop, and then Restart to make sure
4. Restart the computer
Restart the Dependencies services:
1. Click on Start, in Search box type “services” without quotes.
2. Scroll down until you see Windows Image Acquisition (WIA).
3. Double click on it and go to the tab called Dependencies.
4. 2 services should be listed.
5. Exit that window and look for Remote Procedure Call (RPC).
6. Make sure it’s on manual or if it is on Auto, just leave it. Make sure the service is started though.
7. Go to Shell Hardware Detection and Double click.
8. Set the Start up Type as Manual and hit Apply.
9. You should be able to Start the service by hitting Start.
10. Now you are done and the Twain Manager should be working and not give you an error. This should fix your problem
11. Print and Scan Doctor v 4.0
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

HP deskjet ink advantage 3515 scanner is not working

Scanner is not working...please advise a solution

Hi ltblore, and welcome to the HP Forums!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, are you still able to make a photocopy from the scanner glass?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Scanner is not working. message says try starting scan from computer. what do i do?

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