Scanner not Recognized

When I try to scan a pdf file from my work station printer, my Adobe Acrobat Professional 7 shows me a preview of the item on the printer and then just sits there idle with a box that says scanning preview - but it never finishes. HELP!

Take a look at using VueScan...great product and they have a trial you can work with to see...
http://www.hamrick.com/

Similar Messages

Officejet 150 mobile scanner not recognized

Win 8.1 desktop connected by usb to officejet 150 mobile printer/scanner
Installed using latest driver install package from HP. Install completes with no errors. Printer works normally
HP scan fails. Gives error box saying scanner not recognized - attempted uninstall and reinstall
Used utility from HP to do complete removal did not fix. Ran HP diagnostic which says driver not recognizing scanner and to contact support.
Need help

Hi @lutzro
I understand you are having problems scanning despite the troubleshooting your best efforts. I'm sorry to hear that, but will certainly do all I can to help out
Although you have already uninstalled and reinstalled, I suggest trying a more comprehensive uninstall. Please complete the following steps and let me know the outcome;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > OJ150ML511_Full_14_en.exe
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
Download and run the HP Printer Install Wizard for Windows
Type services.msc and press Enter
Locate Print Spooler and double click on it to open the Spooler properites
Make sure startup type is set to Automatic, if it is not please click on the drop down and choose Automatic
Under Service status, please Stop the server, and then wait a moment and click Start
Deleting the printer from Printer Server Properties
1. Open the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Keep me posted, I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Scanner not recognized in PS CS5

New install of PS CS5. My scanner (HP 8300 Scanjet) is not recognized. Still have CS4 installed and it is recognized O.K. there. Any body know why CS5 won't recognize it?

I have CS5 and both 64-bit and 32-bit versions installed. In the 64-bit version I can access my CanoScan 8800F through the Via interface, which offers a very rudimentary functionality. For instance, when scanning four slides, instead of four images of one slide each, I get a single image of the slide holder with four slides in it. When I downloaded the Twain plugin from Adobe, I could use the full functionality of the scanner, but only in the 32-bit version of CS5 because the Twain plugin does not run in 64-bit mode.
Best regards,
Antero

Scanner not recognized by Photoshop

Hi there,
I bought a new iMac G5 four days ago only to find Photoshop CS5 was not recognizing the scanner on my two year old Samsung SCX 4500 Printer/Scanner (the printer works fine). I downloaded the most recent Samsung scanner driver (1.0) and Photoshop still doesn't recognize it. Both Preview and Image Capture recognize the scanner which enables me to scan and then upload to Photoshop, but that adds a step I'd rather avoid. Unfortunately it seems that a lot of people are losing printer/scanner compatibility when they upgrade.
Any thoughts on a fix?
thanks
dg

all the components for the mac can be found here:
http://www.ellert.se/twain-sane/
you want to first download libusb as a binary for 10.6
http://www.ellert.se/PKGS/libusb-2009-09-10/10.6/libusb.pkg.tar.gz
and then install it
then download SANE backends as a binary for 10.6
http://www.ellert.se/PKGS/sane-backends-2010-01-17/10.6/sane-backends.pkg.tar.gz
then install
then download TWAIN SANE Interface as a binary for 10.6 and install
http://www.ellert.se/PKGS/TWAIN-SANE-Interface-2.9/10.6/TWAIN-SANE-Interface.pkg .tar.gz
reboot, open photoshop,
you should now have a "sane.." listed as an option as you would your old scanner.

HP Photosmart scanner not recognized with IMAC OSX 10.9.3

after updating to Maverick osx 10.9.3 my hp photosmart scanner is not recognized with IMAC image capture. I have done all software upgrades and deleted the printer and reinstalled the printer which is on my wireless network.

Do these HP docs help?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967522&cc=us&dlc=en&lc=en
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Have-updated-to-maverick- no-drivers-for-printer-or-scanner/td-p/3061957
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967500&cc=us&dlc=en&lc=en

Flat bed scanner not recognized

I connected a ColorPage-Vivid 1200X scanner to see if my Mac would recognize it. Apparently, it knows that it is connected since I get in the device tree,
1200DPI USB Scanner:
Product ID:          0x201d
Vendor ID:          0x0458 (KYE Systems Corp.)
Version:           5.07
Speed:          Up to 12 Mb/sec
Location ID:          0x06200000 / 4
Current Available (mA):          500
Current Required (mA):          100,
connected to a USB port. Now when I run the Image capture app, it says that there are no scanners connected. Thought that driver s/w might be missing, so I went to the TWAIN SANE Interface for MacOS X and installed the corresponding packages (front end and backend), but still the scanner is not recognized. Any ideas to solve this problem are welcome. Thanks.

melstrom:
Sorry for taking so long in responding to this problem. I was able to solve the problem with my Genius ColorPage-Vivid 1200X scanner. If you wish you can try what I did. Be aware that my scanner is not a network scanner (as yours is). It is connected to a usb port. Briefly, these are the steps that I followed to have scanning capability in my Mac.
Install the TWAIN Sane interface for Mac OS-X. I followed all the instructions as explained at the website: http://www.ellert.se/twain-sane/, including the package that allows you to modify the SANE preference file using a GUI. A SANE icon will appear in System Preferences.
Go to System Preferences and double click Sane (for this you may need to administrator privileges). Check in the screen that appears, if your scanner brand or driver shows in the list. Check the configure button for your scanner, which will let you access to the configuration file. Look in the list until you find the specific model of your scanner. Delete the comment character (#) of all the lines associated to your scanner and click OK. Close the Sane screen.
Get the firmware file of your scanner. It should be located on the scanner installation disk.
Copy the firmware file above to the following directory:
/usr/local/share/sane/brand/ (This directory will probably need to be created. For that, you use Terminal with root privileges),
where brand is the driver name that you found in step (2) above.
Try the scanner with a scanner app like Image Capture or VueScan.
Good luck!
wp

Brother MFC 7360N scanner not recognized after 1 year Windows 7 64 bit

Past month scanner is not recognized but can print and fax uninstalled all software and reinstall from Brothers website multiple times including their uninstall tool did firmware updates and control center update changed ports on the router switch and
ran a new cat5e cable Still cannot detect scanner on the network brothers says it's a Microsoft problem Any suggestions

Hi,
How is the current situation? Did you try the suggestion provided by AboveInfranet?
Also try to remove Scanner and its drivers, then reinstall it for test.
Karen Hu
TechNet Community Support

HP scanner not recognized by MacBook Pro 17" 2010

New Macbook Pro user (arrived from the factory last week) with OSX 10.6.8. Trying to get my HP scanjet 7400C to work. It's certainly not being recognized. When I look up how to install a scanner in the help it dumps me to the print and fax dialog. No indication in this dialog how to set up or use a scanner. No scan tab. No scanner options at all that I can see.
How do I install a scanner?

Hello Jeff,
I have the same problem trying to connect an HP 7400C Scanner to my MacBook Pro 17" (2011) running Snow Leopard. I tried downloading the drivers from HP Support Drivers (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=59553#N160). The web page indicates that it supports OS 10.3, but does not identify any later version of OSX that is supported. When I download that package, it is not recognized as an installable image.
I am wondering what drivers and support software you downloaded and installed?
Thanks for your help!

Image Capture: Scanner not recognized

Image Capture does not recognize my HP C5180 when it it plugged in. It prints fine and is recognized by the HP utility.
Since the update to 10.6.7 today, I am also having problems with my other scanning software.
I uninstalled and reinstalled the most up to date HP drivers after the update to 10.6.7

piatigorsky wrote:
... What's worse, there are no new drivers for my machine in Software Update. Anyone know how to solve this?
I would say to not rely on the software update app to provide new third party software. brother and hp do a good job working with apple to get their software included, but many (like my canon) do not. also, the software might only be up to date for a certain length of time. I always check the third party peripheral company's support section for my specific product rather than use apple's blanket approach for all drivers for that brand. for example, the last time I had an hp update show up, I think it was around 300+ mb in size, or at least it was that much or more for initial installation. to download just the software for my specific hp model (which is rarely used in favor of my canon), it was <10mb.
the point is to check with the eom support site instead of waiting for apple to supply it for you. you'll get it faster it you check back often enough, and you'll only get what you need, not everything. go to hp's site, type in "model### driver" and it should get you right to the page to dl that software.
good luck. I will say that 10.6.7 and the latest safari have both been very disappointing for both functionality and speed. I don't think there is a direct connection though — except for 10.6.7 failing to work with my older scanner driver (the printer part still worked fine).

EPSON SCANNER NOT RECOGNIZED AFTER ML UPGRADE.

Mac Pro 2009, 8GB RAM, ATI Radeon HD 4870 512 MB, OSX 10.8.2
I hope I can make myself clear... I just upgraded to ML and right now I'm not so sure it was a good idea BUT I am going to struggle thru the issues...
The big issue is that I now have to replace Photoshop CS.
I do not want to replace my perfectly good scanner. When I select the scanner (epson perfection 4490 photo scanner) I get this popup window.No explanation on where to go from here.
I went to the Epson site and found the driver needed for this upgrade. It tells me to use the Mac Software update feature and download the correct update from there.
I did as directed and the needed scanner update is not there AND this is the only way it will work per Epson.
Any help will be much appreciated
Wally

Thanks Eric - that would be a pain in the toot. I tried it and it looked like it was going to work. It recognized the scanner and let me do an overview and crop what I wanted but it would not let me change any options such as resolution, etc.. I started scanning, heard a few unfamiliar noises and the "no scanner available" message. I close Image Capture and reopened and get "no camera or scanner available".
Thanks for your input Eric.
Wally

HP M2727 printer/scanner not recognized as scanner

I have HP M2727 printer/scanner but the OS X system does not recognize the scanning function. Consequently I cannot use "Image Capture" or "Preview" to scan. The HP Director that was working does not now work. Currently on OS X - Version 10.9.5
Any ideas?

Have you checked for an update to HP Director?
VueScan
VueScan FAQ

Just upgraded to 8.1.2 and Brother scanner not recognized

I've been using Acrobat Pro v. 6.0.6 with the Brother scanner just fine... update to 8.1.2 and it is not available to select as an Input Device from the Acrobat Scan window. I went back to try the previous version of Acrobat ( I still have v. 6 on my machine) and it still sees the Brother scanner as it has all along.
I'm on an Intel iMac running 10.4.10.
Let me know if you need any further info.
Thanks for any assistance,
Scott

It didn't for me. I have the Brother MFC 7820N with the latest driver which used to work fine with Acrobat 8.1.1 but now when I scan it just freezes after asking for the file to save to. I have to Force Quit Acrobat to get out of it.
Photoshop CS3 and other applications have no problems with the scanner.

Scanner not recognized after first scan.

I have a new IMac and a Brother MFC-7860 DW. Today I scanned an image and then went to scan another image and Photoshop 6 would not recognize the scanner. If I turn off and on the Brother or restart Photoshop it recognizes the printer. This is ridiculous. Does anyone know how I can fix this.

Check for the latest firmware and drivers first.
http://support.brother.com/g/b/downloadlist.aspx?c=us_ot&lang=en&prod=mfc7860dw_all&os=132
This will show you how to set it up. You might check it to be sure.
Brother International - Frequently Asked Questions OSx driver install and configuration.
I have an MFC 6490CW myself. I use the wireless function and it seems to work well through my router, scan or print on my Macbook running Mavericks.
I use Photoshop CC and CS6.

Scanner not recognized in PS CS5 even after downloading twain plug-in

Am trying to get my Epson scanner (Perfection 3200 pro) to show up in the imports submenu. Have downloaded the CS5 TWAIN plug-in, and changed PS to start up in 32 bit. Scanner has current driver. What am I doing wrong?
Thanks for any help!

Bye bye Epson. A V300 photo scanner is NOT old but that response from their tech dept sounds all too typical.
I've had more trouble with the 2 Epson products I bought than with any other brand. The v300 failed after 2 months and took weeks to be repaired. My first R800 was doa. By way of contrast, Canon devices perform superbly and their support is first rate.
Epson have a lousy telephone customer support system (operating out of Bombay I think) and an appalling online support (not that Adobe is much better). And Adobe are far from guiltless. ealier versions of Photoshop did recognise scanners for importing images and Adobe should have kept faith with the very many users who have used this facility with earlier versions of photoshop. I hate it when two manufactures pass the buck back and forth like this.

Firewire Scanner not recognized

I was very excited when I saw the 10.4.4 update come thru because it said it was going to fix USB/Firewire issues. But, alas, it did not. I have a brand new G5 Quad that had 10.4.3 installed and it will not recognize my Epson scanner when attached with Firewire cable. Profiler tries to list something, but it is not the correct name. Photoshop scan plug-in will not recognize it either. If I connect with USB, it works fine. But I bought the scanner so I could connect with Firewire. (much faster!) I've been in contact with Epson technical support. No successful advice there.
It's not the cable - cable works fine with other devices and I did try a good working cable as well. Did repair permissions and other suggestions from another thread about Firewire drives not connecting, but to no avail. Epson says there are no firmware updates for the scanner. And the 10.4.4 update did not work either. I can use the scanner thru USB but not Firewire and would really like to. Any other suggestions?
note: Scanner and Firewire cable work fine on my old computer, G4 1G dual using OS10.2.8 - so I figure it's a G5 or 10.4 thing

If the device was hooked up while you were updating your operating system, then it is possible that the firewire bus needs to be reset. See my FAQ here:
http://www.macmaps.com/firewirebug2.html
Disclaimer: Reference to links I make to my Macmaps.com website are a for your information only type reference. I do not get any profit from this page, and it is open to the public.

Officejet 6500 scanner not recognized after driver upgrade with Mac OS Lion

I have an Officejet 6500 E709n. Using Mac OS Lion 10.7.5 all software is updated.
I was having printing issues so I "reset printing system" thru Mac System Preferences and uninstalled my print drivers that originally came with the printer from HP. I am using the drivers updated by Mac OS Lion. The printing problem was solved! Sadly, I now have no scanning capability. I have followed many suggestions on scanning that I've found here on the forum, but my system no longer recognizes my printer as a scanner. The scan option is not even visible under the "print and scan" window in system pref. (I used to be able to click "print" or "scan" buttons on the printer window but even now there are no buttons giving those options).
Thanks for your help and time!

Hi,
As I understand from your email that you are unable to scan from the MAC OS X System, this is due to the software issue, so we need to uninstall and reinstall the completed software,
Please follow the steps below and let us know how it was.
Step 1:- Run the Scrubber to uninstall the previously installed HP printer drivers
• Double click on the Macintosh Icon.
• Click on Application and then on Hewlett-Packard.
• Click on HP Uninstaller.
• Select the device and press and hold Control + Options + Command (Apple) keys on the keyboard.
• Click on Uninstall.
• You will get a popup window “Are you sure you want to uninstall all HP Software packages”.
• Click on OK to continue.
Note: It will remove the software for all HP printers. If you have any other HP printer installed, you may have to reload the software and set up the printer again.
During the process of uninstall, it might prompt you to enter the password of your computer to continue with the uninstall process. Please enter the password and click on Continue.
Step 2: Download and install the latest software.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-98080-2&cc=us&dlc=en&lc=en&...=
Step 3: Add a Printer
1. Click the Apple menu icon, and then click System Preferences on the drop-down menu.
2. Click Printers & Scanners to open the printer’s folder.
3. Click the plus sign (+).
4. Select the product and from the print using option, from the drop down menu select the printer and not Airprinter, and then click the Add button.
5. Follow onscreen instructions if any.
6. After a few seconds, the product displays in the Printers list.
Step 4. Try Scanning through HP Scan Application.
Click on the Go Button on the top.
Click on Applications.
Click on HP Scan.
Try Scanning and check.
Also check from Print and Scan.
Let us know the results.
I am an HP employee, these posts are according to my knowledge and HP is not responsible for it.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Scanner not Recognized

Similar Messages

Maybe you are looking for