Scanner not scanning two sided

i have a hp scanjet pro 1000 mobile scanner. When i first started using it, it would automatically scan both sides, but now, when i scan i have to scan both sides (when trying to scan checks into my acct.), not sure how to get this back working to scan two sided when i scan in checks into my account, is it the website? i tried to emial them but they offer very little help, i have the java upated, i am not sure how to go about tweaking the settings if that is at all possible . . .

Hello hhj121970,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP Scanjet pro 1000 mobile scanner is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Scanjet Professional 1000 Mobile Scanner Support.
I hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

Hp scanjet pro 1000 mobile scanner not scanning two sided anymore

i have a hp scanjet pro 1000 mobile scanner. When i first started using it, it would automatically scan both sides, but now, when i scan i have to scan both sides (when trying to scan checks into my acct.), not sure how to get this back working to scan two sided when i scan in checks into my account, is it the website? i tried to emial them but they offer very little help, i have the java upated, i am not sure how to go about tweaking the settings if that is at all possible . . .

Hi hhj121970,
I suspect your question would be better answered in the HP Enterprise Business Community, as the HP Scanjet Pro 1000 Mobile scanner is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Scanners Board. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Scanjet Professional 1000 Mobile Scanner supportpage helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

OfficeJet 4500 will not print two sided over network

I'm running on Windows 7 with an OfficeJet 4500 G510n-z over WiFi. Printer works great except that it will not print two sided. We've used a non-WiFi 4500 to print two sided before. With the new printer the first pages print and the pop-up shows on the laptop (prompt to flip paper over) but nothing happens. The second pages never print.
I've run all of the HP print and network diagnostics. Everything appears to be OK.

The solution below was found on the sticky post at the top of this board "Fixes and Workarounds from HP"
I think the patch below only applies if you have the original printer software installed, I assume this issue was fixed in later versions of the printer software, Read the patch information carefully.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69847-2&lc=en&dlc=en&cc=us&...
This Print Driver Update contains improvements for issues related to the following applications and/or print functionality:
     Microsoft Office 2007
     Duplex printing via network
     Printing from Intuit applications
     Print margin accuracy
     Thai language font

Officejet 7310xi does not print two-sided automatically after installing Windows 8.1

When I first purchased my Officejet 7310xi and installed it on my Windows XP desktop PC it worked fine printing two-sided documents automatically. I recently purchased a new desktop PC with Windows 8 and upgraded it to Windows 8.1 and downloaded and installed the Officejet software drivers from the HP download site. But now the printer will not print two-sided documents AUTOMATICALLY -- when this option is selected, I get a pop-up screen telling me to remove the documents from the out tray, turn them around, and reinsert them in the feed bin, i.e., it acts as if I requested two-sided MANUAL printing.
This question was solved.
View Solution.

Hi,
Make sure the Automatic Duplexing option is enabled:
Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.
Now Automatic Duplexing should become available.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Acrobat 8.1.5 crashes when scanning two-sided documents-help!

Hi,
I've been searching for some answer to this, but I'm not finding any yet...
My problem is that I am trying to use Acrobat 8.1.5 to scan in a double-sided multi-page document using a Brother MFC-7420 with a document feeder. I'm on OS 10.5.8. Scanning in single sided works fine, but when I ask for two-sided scanning it scans the first side, prompts me for the second side, scans it, then waits a few seconds and crashes. I get the "application Acrobat quit unexpectedly" message.
No I uninstalled and reinstalled Acrobat, updated my scanner drivers, fixed my permissions, shut down and restarted the computer several times and nothing seems to work. Tonight, however, I got an added conundrum when it allowed me to scan a single sheet front and back with now problem. When I loaded in another three sheets and tried to do the same thing, it died.
Anyone have any ideas?
I don't scan multiple pages double sided very often, but I'm pretty sure I've done it in the past with no problem so this has got me stumped.
Thanks!
Tim

Thanks for all the suggestions.
I have tried all these things (I've completely un-installed everything Adobe on my system, going through the App Support and Preferences, and anywhere else I could find at least three times; thanks to problems with the Auto Updater (now fixed apparently) I've had to manually install all the updates; I've also installed them automatically and am currently at version 8.2.1. I've fixed permission, I've repaired directory structure, I've started in a new user account. The problem still persists. The most remarkable thing is that if I stay at version 8.0 it works properly—flawlessly even.
Do I sound just a little frustrated and piqued?
Here is part of the error report when it crashes—it means nothing to me, but maybe this will help?
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a6c3e102
Crashed Thread: 0
Thread 0 Crashed:
0   libobjc.A.dylib               0x963f8699 objc_msgSend + 41
1   com.apple.AppKit              0x9678975b -[NSWindow _orderOutAndCalcKeyWithCounter:] + 58
2   com.apple.AppKit              0x96788dd7 -[NSCarbonWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1858
3   com.apple.AppKit              0x965c205c -[NSWindow orderWindow:relativeTo:] + 105
4   com.apple.AppKit              0x965d6809 -[NSWindow orderOut:] + 50
5   com.apple.AppKit              0x966181ad -[NSWindow _close] + 435
6   com.apple.AppKit              0x9678983a _cocoaAppWindowCloseHandler + 77
7   com.apple.HIToolbox           0x9152613d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
8   com.apple.HIToolbox           0x9152557b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
9   com.apple.HIToolbox           0x915253e0 SendEventToEventTargetWithOptions + 58
10 com.apple.HIToolbox           0x915a072d WindowData::Destruct() + 317
11 com.apple.CoreFoundation      0x9324a516 _CFRelease + 182
12 com.brother.twainds           0x1c7cb832 DS_Control_UserInterface(TW_IDENTITY*, unsigned short, TW_USERINTERFACE*) + 316
13 com.brother.twainds           0x1c7cb9df DS_Control(TW_IDENTITY*, unsigned short, unsigned short, char*) + 331
14 com.brother.twainds           0x1c7cc461 DS_Entry + 661
15 org.twain.dsm                 0x199075af -[DS callDS:dataGroup:dataArgumentType:messageID:dataPtr:] + 434
16 org.twain.dsm                 0x199043b1 -[DSM entryDS] + 141
17 org.twain.dsm                 0x19903fd0 -[DSM entry:destination:dataGroup:dataArgumentType:messageID:dataPtr:] + 248
18 org.twain.dsm                 0x19903ddf DSM_Entry + 165
19 com.adobe.AcrobatPlugin.Scan 0x876e122e AcroPluginMain + 115686
20 com.adobe.AcrobatPlugin.Scan 0x87759da0 AcroPluginMain + 610136
21 com.adobe.AcrobatPlugin.Scan 0x8775abad AcroPluginMain + 613733
22 com.adobe.AcrobatPlugin.Scan 0x8775d265 AcroPluginMain + 623645
23 com.adobe.AcrobatPlugin.Scan 0x8775d6c0 AcroPluginMain + 624760
24 com.adobe.AcrobatPlugin.Scan 0x8775e133 AcroPluginMain + 627435
25 com.adobe.AcrobatPlugin.Scan 0x8775e1d2 AcroPluginMain + 627594
26 com.adobe.AcrobatPlugin.Scan 0x877633a0 AcroPluginMain + 648536
27 com.adobe.AcrobatPlugin.Scan 0x8773a88a AcroPluginMain + 481858
28 com.adobe.AcrobatPlugin.Scan 0x877097ed AcroPluginMain + 280997
29 com.adobe.AcrobatPlugin.Scan 0x876e67cd AcroPluginMain + 137605
30 com.adobe.AcrobatPlugin.Scan 0x876d63c0 AcroPluginMain + 71032
31 com.apple.CoreFoundation      0x932488f5 CFRunLoopRunSpecific + 4469
32 com.apple.CoreFoundation      0x93248aa8 CFRunLoopRunInMode + 88
33 com.apple.HIToolbox           0x9154e2ac RunCurrentEventLoopInMode + 283
34 com.apple.HIToolbox           0x9154e0c5 ReceiveNextEventCommon + 374
35 com.apple.HIToolbox           0x9154df39 BlockUntilNextEventMatchingListInMode + 106
36 com.apple.AppKit              0x965046d5 _DPSNextEvent + 657
37 com.apple.AppKit              0x96503f88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
38 com.apple.AppKit              0x964fcf9f -[NSApplication run] + 795
39 com.adobe.Acrobat.framework   0x83f8f25a RunAcrobat + 3452
40 com.adobe.Acrobat.framework   0x83f8e62a RunAcrobat + 332
41 com.adobe.Acrobat.Pro         0x00002e8b start + 2455
42 com.adobe.Acrobat.Pro         0x00002602 start + 270
43 com.adobe.Acrobat.Pro         0x0000251d start + 41

Having problems copying two sided but not printing two sided of two sided originals

I have no problem printing items two sided with two sided originals using my computer with Windows 7 but cannot copy using the automatic feeder as that option no longer appears when you click green arrow on the two sided of one sided original.

Hello,
The HP Officejet Pro 8600 (N911a) only offer automatic two-sided printing.
ADF Duplexing (Automatic two sided copying of an original) is only offered by the HP Officejet Pro 8600 Plus (N911g) or Premium (N911n) for that series.
You may find its specifications below:
Boost productivity – and save time and paper – with
automatic two-sided printing and 250-sheet paper tray.
http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA3-6985EEE.pdf
To compare with, below is the Officejet Pro 8600 Plus specs which do offer a such:
Boost productivity with automatic two-sided printing, scanning and copying with 50-page automatic document feeder.
http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA3-6986EEE.pdf
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Scanning two sided document

I have a two sided document that I would like to scan and reprint as a two sided document on my HP officeJet Pro 8600. How can I do this? My operating system is Windows 7
This question was solved.
View Solution.

Probably the easiest way to accomplish your goal would be to make a photocopy of one side and then scan the two pages to your computer. using the Automatic Document Feeder (ADF). The two pages will then be saved in the same file. When you open the print dialog box select 2 sided printing. The output should be one page printed front and back.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Why can I not print two sided

I just downloaded Acrobat reader Dc for windows and cannot print two sided.

Hi Michael,
I can understand your concern & will guide you in the right direction.
To print both sides your printer should support duplex printing, please refer to this KB doc. Print double-sided | Acrobat, Reader
In case if you still experience any issue please let us know, we will be happy to help you.
Regards,
Aadesh

A3 scanner not scanning A3!

Hi there,
We've bought this new all-in-one printer/scanner etc and it seems to be copying ok but I'm trying to get it to scan an A3 document and everything it is telling me in the User Guide is not what is showing on my machine.
After I have selected Document Type on the printer screen it is not then going on to allow me to select Paper Size it is going straight to the button to start the scan. Has it been installed wrong or is it faulty? I haven't tried to copy an A3 document yet but if I go to Copy these buttons do come up on the screen.
Am I doing it all wrong or what?
Thanks. M4KCS

Hello ,
Thank you for contacting the forum
Please try the following steps, with KEY focus on step 1.
To scan an original from the printer control panel
Use the following instructions to scan a large document.
1. Touch Scan, and then select the Memory Device.
2. Touch Document Type to choose the type of document you want to save. Make
changes to scan options, if needed.
3. Touch Paper Size and select either A3 or Ledger (11X17 in.) to choose the size of
the original document
4. Touch Settings to rename the scan file name OR change the output quality.
5. Touch Start Scan to load the animation that shows how to place the A3/11x17 original
on the scan glass.
Load the original according to the animation, and then select Scan.
6. When prompted, select Continue.
7. Turn the paper around according to the animation, and then select Scan. The printer
joins the two copies into one document.
The manual for this product is also at this link
http://h10032.www1.hp.com/ctg/Manual/c02495504.pdf
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
I am an HP Employee

HP deskjet 3055A e-All-in-One printer/scanner Not scanning

Hello I have the all in one as listed. It has worked for ages absolutely fine and the printer both wireless and network still works. The scanner however does not the fact have done a Scan doctor on it. Stops at Twain Scan problem. Despite all the icons having been there from the past the message I get is "The HP Deskjet 305A J611 was not found". Tearing my hair out as uninstalled, loaded up drivers etc and still doesn't work. Interestingly this only happened after I renewed my Norton susbscription and windows office also had issues. Norton was uninstalled by their team and Windows office continued to malfunction regardless. This was sorted out by the Microsoft team successfully and Office and Norton are working fine again. It seems too much of a coincidence but am guessing Twain is being blocked somehow by Norton.....Unfortunately am not much good at technology so any help appreciated

Hi Russkiijim
I understand you are unable to scan. The Print and Scan Doctor shows a Twain error. Twain is the interface standard for Windows and Macintosh that allows imaging hardware devices (such as scanners and digital cameras) to communicate with image processing software.
Lets turn off all start up programs to make sure there isn't something blocking it. Click on start, in search box type in run, enter, then type in msconfig, click ok.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Turn off any antivirus software.
Try scanning again.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab. Turn the Antivirus software back on again.
I would recommend to run Microsoft Fix It Tool to see if that will fix the twain error if the msconfig didn't work.
You will probably need to uninstall and install the printer again.
Let me know if that helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Scanner not scanning with MAC OS X 10.9.4

I cannot scan from my HP Photosmart All In One Scanner, Product #CN731A to my MAC OS X 10.9.4. I also use Safari. Please advise!
Thank you

I just learned how to do this with my HP Photosmart 3310 All-in-One from watching a video on the HP website. I used Image Capture.
Place the item that you want to scan on the scanner glass, or load it into the Automatic Document Feeder (ADF) if your printer has one.
In the Applications folder or from the Dock, click Image Capture .
Select your printer from the list. If your printer connects to a network, select it from the Shared list. The details of the scan display.
Click Show Details to view scan settings and options.
Change any settings as necessary, and then click Scan .

PIXMA MG5620 Scanner Not Scanning

Everytime I try to scan the screen on my all in one PIXMA MG5620 Printer says the following: "Set the PC to start scanning".
- I have installed the Canon IJ Scan Utility2
- I have Bonjour/printer network sharing enabled on my Macbook
- Everything works except for Scanning via the printer buttons and via the Canon printing software.
I have downloaded the app, and that lets me scan remotely. However, it is more practical to have scanning capabilities on my computer rather than on my cellphone. I have tried everything and I am at a loss here. So if anyone could help me out that would be grealty appreciated.
Thank you

Are you trying to scan by wireless or with USB cable? I find scan functions on my MG 5350 will only work if the cable is connected. Don't ask me why ... ask Canon.
It's a nuisance, but a minor one since my machine is next to the printer. If I were in another room when I wanted to scan it might be more annoying; but if I want to scan something I need to be next to the printer anyway, so it's not too much of a hardship.
However, at times the wireless function will work, while at others it won't. This is the really frustrating part, and even more so when you start wireless, and then after 2 or 3 scans it suddenly decides it's not doing any more.
Come on, Canon, sort your machinery and soft/firmware out.

Scanner not scanning properly

I have just scanned a drawing,the image comes out with pink and green lines running down the paper.Please has anyone any ideas I only just bought this machine

Hi , I see that you are having issues when printing a scanned image, it is coming out with pink and green lines. I would really like to be able to help you resolve this issue. I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. Try these steps in this document, for aligning and cleaning the printer, manually cleaning the cartridges, to see if it will resolve the issue. Fixing Print Quality Problems for the HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series. What were the results of the Print Quality Diagnostic Report?Was the scanned image alright, it was just the printed image that had the pink and green lines, correct? Are you using Genuine HP Cartridges?
What are the ink levels? If you need further assistance, just let me know. Have a great day!
Thank You.

Can MacBook with Leopard OS do two-sided printing on the Epson NX515?

I am looking to buy an all in one printer, and the Epson NX515 seems best in a number of respects, especially the fact that its ink cartridges come in separate colors, which leads to much less waste of ink. But there is one item in the Epson documentation that concerns me ... the fact that two-sided printing may not be supported by Mac. Does anyone know if the Mac Book A1181 with Leopard OS does or does not support two-sided printing?
Thank you.

Hi @Blazer5,
Welcome to the HP Forums!
I see that you are wondering how to setup two-sided printing with your HP Envy 5532. I am happy to help!
To setup the duplex printing, I would recommend to go through this guide, Printing on Both Sides of the Paper (Duplex) for HP ENVY 5530 e-All-in-One and Deskjet Ink Advantage..., as it has instructions for both Windows and Mac. Also here are some guidelines for you to follow:
Understanding the following items can help you avoid possible problems when printing on both sides of the page.
Do not print on both sides of the following types of paper, or jams might occur:
Transparencies
Envelopes
Photo paper
Glossy paper
Paper lighter than 60 g/m2 (16 lb).
Paper heavier than 105 g/m2 (28 lb).
Several kinds of paper require a specific orientation when you print on both sides of a page. These include letterheads, preprinted paper, and paper with watermarks and pre-punched holes. The printer prints the first side of the paper first. Load the paper with top edge first and the print side down.
Also, this post, Vista / Win 7 Duplex Printing Troubleshooting Guide, by @Bob_Headrick. Might have some answers for you as well.
In the print dialog box (after selecting File, and Print), you will see a box next to two-sided printing, that can be checked or un-checked, in order to toggle in-between the two functions.
To change the print quality, you will want to go through this guide, HP ENVY 5530 e-All-in-One series and HP Deskjet Ink Advantage 4510 e-All-in-One series - Print Docum....
For future reference, here is your printer's user guide.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Two-sided printing problem with a Photosmart 6510

I have a new Photosmart 6510 and it is supposed to come with automatic two-sided printing.
I have tried printing two-sided and followed the advice of many previous thread but it has not worked.
I am using a Mac OS X version 10.5.8 and Microsoft Word 2008.
When I go to the drop-down menu in the Print window and go to 'two-sided printing' the option to print both sides is greyed out, and it says that the paper type and size settings do not support two-sided printing. What size paper should I select and where can I do this?
Any help would be great.
Thank-you
This question was solved.
View Solution.

Hi,
Please try the following settings:
1.From the application used to print, click the File menu, then select Print. The Print window appears.
NOTE: The Print window might be minimized. Click the blue triangle next to the printer name to see all available settings.
2. To select the binding type click the lowest selection box listed as Copies & Pages.
3. Select Layout from the drop-down menu.
4. Set the Two-Sided option as Long-Edge binding.
If I'm not wrong, the duplexer support only A4 and Letter sizes
You may save the settings for future use by clicking Presets > Save Current Settings as Preset...
Please let me know if you were able to successfully perform two-sided printing.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Scanner not scanning two sided

Similar Messages

Maybe you are looking for