Scanner not working hp officejet 6700

I have an Officejet 6700 Premium Printer.. When I hit scan to computer, it says no computer found. I connected the printer to the computer with a USB cable and hit scan but window says waiting for scanner.. Printer works wirelessly w/ computer but is sporadic and sometimes have to restart printer to get it to connect wirelessly to computer.. tried to download software from hp but cant open the dmg file in my download file. Error message says Officejet series 6700 image not recognized.

Hello ramblindan,
Welcome to the HP Forums.
I see that you are having an issue with scanning to the computer.
I also see that you had the printer connected on a wireless network and then attempted to scan over USB. When the connection is changed from wireless to USB without adjusting the software, this can cause communication issues.
I have a few steps that we can run through to troubleshoot the issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we remove the usb cable from the printer and the computer and leave it off.
Please click on the following link that troubleshoots when the Printer Does Not Maintain Wireless Connection.
If this does not resolve the issue, please respond with which Operating System you are running.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

HP Laserjet 3052 Scanner not working

So I upgraded to Leopard and everything seems fine except I cannot run the HP Scan software. The printer [art still works but I just cannot scan. I have tried reinstalling the software but it still not working. HP have no new software and drivers for it yet.
Anyone any ideas?
Thanks,

I can confirm what everybody else in this thread has said and add one detail. I bought an HP 3055 all-in-one yesterday and after installing the software, not only wouldn't it scan ("waiting for PC..." forever) but it also wouldn't print, AND another HP printer elsewhere on my network STOPPED working.
After an hour on the phone with HP support (10 minutes just to register my info), the guy confirmed that there is no 10.5 driver, didn't know when there would be one, and added the following amazing fact. Not only does the software on the CD that comes with the printer/scanner not work with 10.5, it actually BREAKS its printing from Leopard (and similarly the 10.4 or earlier downloadable drivers from hp.com). He claimed that printing from 10.5 works on the 3055 out of the box, but if you are so reckless as to install the software that actually came with the printer, it permanently stops working. (Plus, apparently, stops the printing of other HP devices.)
He went on to say the only fix was to re-install the Mac OS . However, I can report that after un-installing every piece of HP software on my machine (using their uninstallers, not just deleting), then restarting, the printer now works, and so does the other HP printer on the network. (Scanning still doesn't work.)
Btw, echoing other complaints on this thread, the reason I bought a new HP scanner was because my old one had stopped working ever since (I think) 10.4, and I finally gave up.

HP Printer F4180- Scanner not working

I've installed Snow Leopard, but now its now letting me scan. It will print documents, but when I click 'scan' it says 'scanner not found'. I thought this update was supposed to make using my printer easier!!! Can anyone tell me how to sort this out? I depend on this scanner to create work and this is frustrating to say the least!
Thanks,
T SCOTT

I can confirm what everybody else in this thread has said and add one detail. I bought an HP 3055 all-in-one yesterday and after installing the software, not only wouldn't it scan ("waiting for PC..." forever) but it also wouldn't print, AND another HP printer elsewhere on my network STOPPED working.
After an hour on the phone with HP support (10 minutes just to register my info), the guy confirmed that there is no 10.5 driver, didn't know when there would be one, and added the following amazing fact. Not only does the software on the CD that comes with the printer/scanner not work with 10.5, it actually BREAKS its printing from Leopard (and similarly the 10.4 or earlier downloadable drivers from hp.com). He claimed that printing from 10.5 works on the 3055 out of the box, but if you are so reckless as to install the software that actually came with the printer, it permanently stops working. (Plus, apparently, stops the printing of other HP devices.)
He went on to say the only fix was to re-install the Mac OS . However, I can report that after un-installing every piece of HP software on my machine (using their uninstallers, not just deleting), then restarting, the printer now works, and so does the other HP printer on the network. (Scanning still doesn't work.)
Btw, echoing other complaints on this thread, the reason I bought a new HP scanner was because my old one had stopped working ever since (I think) 10.4, and I finally gave up.

HP Photosmart C6300 printer/scanner not working after Snow Leopard install

HP Photosmart C6300 printer/scanner not working after Snow Leopard install
Reinstalling etc does not work - does anyone else have the same problem or a clue as to how to fix this?

Keith,
I got a C6280 and the scanner does not work anymore. I am for 6 days in contact with HP. The last printer driver install form the apple web site does not open the image of HewlettPackardPrinterDrivers.dmg because of an invalid checksum. The skipping of the validation gives and error in the install.

Just upgraded my Cannon MP Navigator App for my multi-purpose printer/scanner not working correctlly

After upgrading to Yosemite MP Navigator App for my Cannon scanner not working properly, Buttons are not active and do not respond .... it works on my laptop with Mavericks ... I will be reverting back to Mavericks .. I use my Scanner a lot . Apple please fix this problem.

I have the same problem with a Canon MP530 under Yosemite. I'm not sure why Canon can't get their act together to have updated drivers and software. Very aggravating.
I can confirm that pmt513's workaround works. That's fine for single pages. But what about batch scanning?
Here's another partial workaround. The main MP Navigator interface still allows you to do the scanning, both single pages and batches. You just can't save, send, or export those scans. But the temporary files are on your disk in TIF format. If you don't mind taking those and converting them to PDF or JPG (which you can do in Preview), then just look in the following folder to the files:
~/Library/Caches/Temporaryitems/MP Navigator 2.2/SCN_MFP
I have put an alias to it on my desktop so that I can easily access the scans. Be sure to copy the TIF files out before you close (and thus clear) the MP Navigator window as that also clears the files from that cache folder.
I hope this helps some of you.

My printer is out of Black Ink .... why does my Scanner Not Work anymore?

My printer is out of Black Ink .... why does my Scanner Not Work anymore?

Hello Londen.
The community is eager to assist! To ensure the most accurate information is provided, we’ll need to know the model of the printer you are using. We look forward to hearing back from you!

Hp 6700 flatbed scanner not working

I have an hp6700 officejet printer. The flatbed scanner has stopped working. When I hit the overview button in black and white or in text mode, the overview scan bar comes up and completes but the overview doesn't show up in the window. The document won't scan in black and white mode either. It will, however, function in color mode. Any ideas?
Thanks!

Hello ksz95,
Welcome to the HP Forums.
I see that you're having an issue scanning in black and white from the scan bed of your Officejet 6700. I will do my best to assist you with this issue.
To start out, I have a few questions for you.
Does this also happen if you're doing a scan from the ADF feeder?
Does this also happen when doing a copy?
When did the issue first occur?
Also, this document: Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans, may be helpful to you. I know from the title of it, it doesn't sound relevant to your issue directly, but some of the steps may help with resolving it. Please try it out and let me know how things go.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Not recognizing HP OfficeJet 6700 Premium for Scanning

Hi to all,
I bought and set up an HP OfficeJet 6700 Premium. It is working fine for printing. However it won't recognize the HP Office Jet for scanning. Attempted both from device and from PC. I get a message that device was "not found"...I am running Windows 7.1
The manual says this below:
If your printer is connected to a network and you are scanning to a Windows
computer, before you can scan from the control panel, you need to enable scanning
from the software. From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select the option for your
HP printer. Double-click Scanner Actions, double-click Manage Scan to
Computer, and then click Enable.
I see the HP printer from the Programs menu, but I cannot get to the instruction - Scanner Actions.
Please help.
Thank you.

Hi ColleenM,
I am sorry to hear you are having such difficulty scanning. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
On an unrelated note, there was a firmware update released for the Officejet 6700 that you may or may not need. This firmware update likely has nothing to so with the issue you are experiencing but I would like to take the opportunity to let you know about it. Having the newest update does the following:
Fix/Enhancement
1) Enhance ePrint Diagnostic report for ePrint Setup.
2) Improve ease of wireless setup.
3) Enhanced Embedded Web Services.
4) Improve Print Quality.
5) Improve Airport Express connectivity.
6) Improve the accuracy & reliability of ink level gauge.
7) Improve ADF pick performance.
8) Improved paper handling
To check the version of your current printer firmware:
Printer Information Screen
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
If you do not have Version MPM3CN1322DR you need the update.
HP Officejet 6700 Premium e-All-in-One Firmware.
Let me know what happens with the PSDR. If the issue persists let me know, I am eager to help you resolve this.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Mac can not connect to OfficeJet 6700 while windows machine can ...

Hello all.
I have an HP Officejet 6700 for more than a year. It is connected to a wireless network (Netgesr wireless router), both Mac an Windows PC printing and scanning successfully until yesterday…
Since yesterday the Mac cannot print or scan, while windows machine still works fine …
Mac OS version is 10.9.4
I changes the printer from DHCP to static IP, I deleted the printer from the Mac and installed it again from the HP site but at the HP Utility I get stuck in the Add Officejet 6700 (08B0D2) Bonjour Multifunction with an “Unable to communicate with the printer at this time” error message.
Again all of this while windows machines communicate and work perfectly fine.
Any idea?

Hi @AmitFish,
Welcome to the HP Support Forums! I see you are not able to connect your HP Officejet 6700 Premium to your Mac, everything was working fine and all of a sudden you get a communication error.
I would first like you to make sure you have installed all Mac updates, please run the updates and let me know if this helped?
If not, please complete the steps listed here: Printer Does Not Maintain Wireless Connection, I know you have previously set a Static IP, please continue and let me know the outcome.
I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scanner not working w Mac

I am using HP Officejet Printer. The scanner function is not working with my Mac ver V10.9.4. Can you help

Hi,
Please clarify your printer model, there are dozens of different models for that profuct line.
Additionally, what application you are trying to scan from? is it HP Scan, Image Capture? the front panel of the printer?
Finally, is the printer connected to your Mac through a USB or through the network?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP LASERJET M1136 MULTIFUNCTION PRINTER-----SCANNER NOT WORKING

I HAVE RECENLTY PURCHASED HP LASERJET 1136 MFP. PRINTER IS WORKING FINE, BUT SCANNER IS NOT WORKING. HOWEVER PHOTOCOYING ACTION IS PERFECT. I GUESS THERE IS SOME ISSUE WITH THE DRIVER THING. CAN ANYONE PLEASE ASSIST ME FOR THIS???
I HAVE PREVIOUSLY OWNED DESKJET SERIES, IN WHICH SCANNING AND PRINTING BOTH WERE WORKING FINE.
THANKS IN ADVANCE.

Hi virendrapawar11,
Thank you for providing that information.
Are you signed is a the Administrator of that computer?
WIA drivers are part of Windows Operating System.
Run this Microsoft Fit It Tool to see if it will resolve this issue.
Diagnose and repair Windows File and Folder Problems automatically.
I have provided this document, just to make sure these are the same ones you had checked.
This document is to Check the Windows Image Acquisition (WIA) services.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
Temporarily turn of the Antivirus Software and try scanning again.
If the issue persists, download and try to repair the WIA drivers. If you don't feel comfortable about doing these steps, you can contact the computer manufacturer or Microsoft to resolve this WIA error.
Back up the registry first.
How to back up and restore the registry in Windows.
Restore Default Startup Type for Windows Image Acquisition (WIA).
Once the WIA is working properly agian on the computer, most likely you will have to uninstall and reinstall the printer software.
Please let me know the results.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scanner not working hp deskjet 1510 all in one

Hi.. i have hp deskjet 1510 all in one printer, at first all are working so well. but after 3 days scanner is not working. Everytime i try to scan "hp series not found" will appear. I also tried the print and scan doctor but it shows Hp twain scan error. I dont know whats the problem. i tried to uninstall and install it again using the installation cd and so with the the software and driver provided by hp but still not working. Pls help me to fix this one. Thank you...

Hi jkshipra22,
Thank you for your reply! For further assistance I will need to know:
If the printer is able to make copies by itself. Copy Text or Mixed Documents.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try our HP Print and Scan Doctor, and let me know what happens.
Hope to hear from you, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Canon Printer scanner not working

I have a Canon Imaginclass laser multifunction printer, but the scanner does not work. Can anyone give me a detail steps to show me how to fix this problem?

What is the error message?
Try resetting the printing system.
Reset Printing System

Laserjet Pro M1536dnf MFP - scanner not working

I have just bought and installed an HP Laserjet Pro 1536dnf MFP. The copier and printer work, but I can't get the scanner to work. I have downloaded the software several times and triedn to install it, but it doesn't work. In the end it times out and says there is a 'fatal error'.
Any ideas? The printer didn't come with a USN cable, so I am using the one from my previous HP printer. Do you think that could be part of the problem?

Hi Watu-Na-Nuru,
Thank you for providing that information.
There should have been the 2 drivers listed. Not sure why it wasn't listed.
How was the scanner listed in the device manager under imaging devices?
I have provided some steps for totally removing the old printer software, so we can start over again.
Disconnect the USB cable if you are using the USB connection and not a Ethernet connection.
Remove Old Printer Drivers.
I believe there is a scrubber on the CD to remove all the printer files.
Open the files on the CD/utility folder/scrubber.
Unregister and reregister Microsoft Windows Installer
Click Start (), and then click Run.
In the Open box, type msiexec / unregister, and then click OK.
Click Start and then click Run.
In the Open box, type msiexec / regserver, and then click OK.
Reinstall the software again on a new account with Admin Rights.
Create a new user account with Admin rights.
How to create a new user account in Windows 7 and Windows Vista.
If the issue persists, run the Microsoft Fix It Tool.
Fix problems that programs cannot be installed or uninstalled.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, let me know.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scanner not working with HP PSC 1210xi

I bought an HP PSC 1210xi All-In-One printer/copier/scanner off craigslist recently and I'm having trouble getting the scanner to work. I downloaded whatever driver I needed for printing and printing and copying are working perfectly. When I tried to scan, the on button, printer cartridge, and ink button blink simultaneously- I looked this up- it means scanner failure.
I've tried searching the forums and HP to find what I need to fix this but can't see to find the right thing. My operating system is OS X v10.5.8. please help!

The scanner on this model of HP is not supported in Leopard. I looked all over for the answer and found that only printer drivers are available. I've switched to a different machine for scanning.

Scanner not working hp officejet 6700

Similar Messages

Maybe you are looking for