Scanner not working on Photosmart 6510

I am trying to use the copy feature on the printer. It says copy started and sits there for about 10 minutes with no error messages, and then switches to cancelling and stays there until I unplug or hit the power button. I get the same results trying to scan from my computer, it thinks it's scanning but it doesn't.

I tried it with the scanner lid open, when it starts to "copy" the scanner travels to the right edge and the scan light comes on and it stays at the right edge,

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Scanner not working HP Photosmart C4780

I have OS X 10.9.5 and a HP Photosmart C4780 printer. I'm trying to scan something to a pdf and I'm getting a black image. When I scan an 8.5 x 11 size document as an image it only scans 1/4 of the document. Please let me know if there is a driver that will fix this. Thanks.
Dorothy

The HP Scan application is incompatible with Mavericks and therefore the output not being saved correctly.
You can find more about the issue in the folloiwing thread:
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/OS-X-10-9-Mavericks-Incorrect-output-using-HP...
Open the Applications folder and then the Hewlett-Packard folder,
Right click HP Scan ans select Move to Trash, then rmpty the trash.
Next install the HP Easy Scan app, that is the latest version which supports your operating system:
https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12
The HP Easy Scan will be installed within the Applications folder.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Ink cartridge 564xl not working on Photosmart 6510 B211a

When i check the HP Printer assistant for which ink cartridges to buy it says 564, and on the printer it says 364. So as I only saw the information in the program, i bought a bunch of 564xl cartridges that dont seem to be recognised by my printer! As SOON as I poot it in the printer it says: Incompatible Print cartridge(s). I've tried resetting the printer, switching it off completely with or without the cartridges, aligning the printer, cleaned the printer head (through the printer options). When the new 564 cartridges are inside the printer I can't do anything, there is no way to get past the warning! When I insert my depleted 364xl cartridges in, the printer works fine. I've looked for updates and even for firmware updates and have found nothing.
Firmware version: ESP1CN1244AR
Software version: 028.000.1315.000
Printer driver version: 09.84.00.1173
Although it shouldn't matter, I'll mention that I am using Windows 7 (64x)
Please help, I just wasted a bunch of money on these cartridges!!!

What country are you in? What country was the printer purchased in? The cartridges for your printer are regionalized, there are four different regions worldwide. If your printer was purchased in one region and you moved to a new region you will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Photosmart C6300 printer/scanner not working after Snow Leopard install

HP Photosmart C6300 printer/scanner not working after Snow Leopard install
Reinstalling etc does not work - does anyone else have the same problem or a clue as to how to fix this?

Keith,
I got a C6280 and the scanner does not work anymore. I am for 6 days in contact with HP. The last printer driver install form the apple web site does not open the image of HewlettPackardPrinterDrivers.dmg because of an invalid checksum. The skipping of the validation gives and error in the install.

HP Laserjet 3052 Scanner not working

So I upgraded to Leopard and everything seems fine except I cannot run the HP Scan software. The printer [art still works but I just cannot scan. I have tried reinstalling the software but it still not working. HP have no new software and drivers for it yet.
Anyone any ideas?
Thanks,

I can confirm what everybody else in this thread has said and add one detail. I bought an HP 3055 all-in-one yesterday and after installing the software, not only wouldn't it scan ("waiting for PC..." forever) but it also wouldn't print, AND another HP printer elsewhere on my network STOPPED working.
After an hour on the phone with HP support (10 minutes just to register my info), the guy confirmed that there is no 10.5 driver, didn't know when there would be one, and added the following amazing fact. Not only does the software on the CD that comes with the printer/scanner not work with 10.5, it actually BREAKS its printing from Leopard (and similarly the 10.4 or earlier downloadable drivers from hp.com). He claimed that printing from 10.5 works on the 3055 out of the box, but if you are so reckless as to install the software that actually came with the printer, it permanently stops working. (Plus, apparently, stops the printing of other HP devices.)
He went on to say the only fix was to re-install the Mac OS . However, I can report that after un-installing every piece of HP software on my machine (using their uninstallers, not just deleting), then restarting, the printer now works, and so does the other HP printer on the network. (Scanning still doesn't work.)
Btw, echoing other complaints on this thread, the reason I bought a new HP scanner was because my old one had stopped working ever since (I think) 10.4, and I finally gave up.

HP Printer F4180- Scanner not working

I've installed Snow Leopard, but now its now letting me scan. It will print documents, but when I click 'scan' it says 'scanner not found'. I thought this update was supposed to make using my printer easier!!! Can anyone tell me how to sort this out? I depend on this scanner to create work and this is frustrating to say the least!
Thanks,
T SCOTT

I can confirm what everybody else in this thread has said and add one detail. I bought an HP 3055 all-in-one yesterday and after installing the software, not only wouldn't it scan ("waiting for PC..." forever) but it also wouldn't print, AND another HP printer elsewhere on my network STOPPED working.
After an hour on the phone with HP support (10 minutes just to register my info), the guy confirmed that there is no 10.5 driver, didn't know when there would be one, and added the following amazing fact. Not only does the software on the CD that comes with the printer/scanner not work with 10.5, it actually BREAKS its printing from Leopard (and similarly the 10.4 or earlier downloadable drivers from hp.com). He claimed that printing from 10.5 works on the 3055 out of the box, but if you are so reckless as to install the software that actually came with the printer, it permanently stops working. (Plus, apparently, stops the printing of other HP devices.)
He went on to say the only fix was to re-install the Mac OS . However, I can report that after un-installing every piece of HP software on my machine (using their uninstallers, not just deleting), then restarting, the printer now works, and so does the other HP printer on the network. (Scanning still doesn't work.)
Btw, echoing other complaints on this thread, the reason I bought a new HP scanner was because my old one had stopped working ever since (I think) 10.4, and I finally gave up.

Just upgraded my Cannon MP Navigator App for my multi-purpose printer/scanner not working correctlly

After upgrading to Yosemite MP Navigator App for my Cannon scanner not working properly, Buttons are not active and do not respond .... it works on my laptop with Mavericks ... I will be reverting back to Mavericks .. I use my Scanner a lot . Apple please fix this problem.

I have the same problem with a Canon MP530 under Yosemite. I'm not sure why Canon can't get their act together to have updated drivers and software. Very aggravating.
I can confirm that pmt513's workaround works. That's fine for single pages. But what about batch scanning?
Here's another partial workaround. The main MP Navigator interface still allows you to do the scanning, both single pages and batches. You just can't save, send, or export those scans. But the temporary files are on your disk in TIF format. If you don't mind taking those and converting them to PDF or JPG (which you can do in Preview), then just look in the following folder to the files:
~/Library/Caches/Temporaryitems/MP Navigator 2.2/SCN_MFP
I have put an alias to it on my desktop so that I can easily access the scans. Be sure to copy the TIF files out before you close (and thus clear) the MP Navigator window as that also clears the files from that cache folder.
I hope this helps some of you.

My printer is out of Black Ink .... why does my Scanner Not Work anymore?

My printer is out of Black Ink .... why does my Scanner Not Work anymore?

Hello Londen.
The community is eager to assist! To ensure the most accurate information is provided, we’ll need to know the model of the printer you are using. We look forward to hearing back from you!

HP Photosmart C3180 All-in-One printer -- SCANNER not working.

I have had this HP Photosmart C3180 All-in-One printer for a couple years and all is well. HOWEVER, the one function not working properly is SCANNING. I can print fine and copy fine. But when I go to scan something my power button flashes for about 10 seconds and then stops. Nothing happens, and nothing scans. HP said it was not the printer itself, but something to do with my operating system through Apple. I have the current 10.5.6 version of Leopard.
If I can get any help from others I'd appreciate it!

HP provided this link to software which resolved my scanning issue.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-55009-3 &lc=en&dlc=en&cc=us&lang=en&os=219&product=1146331

HP7520 Scanner not working on windows 8.1x64 bit PC

Scanner Does not work on my win 8.1X64 PC neither wireless, not usb. Everytime I try I got an error message
It works on my wifes's win7 X32 bit PC. I have run HP Doctor, and it says :
unistalled and reinstall latest software, but nothing.
Device manager shows this : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).
It wont let me updrade firmware. I tried in different PCs win 7X32, usb and wireless and still nothing. It displays "an error was found" when attempting to upgrade firmware.
Of course I checked all the requirements, on my 2 PCs, through USB cable , but I always got the same error message.
According to my PC , the firmware version is ELM1CN1409AR. However, the firmware version on HP website is ELM1CN1320AR (older?). My PC is a Win 8.1 X 64 bit, Asus Z87 pro motherboard, Intel i7 4770k processort 16GB Kingston Hyperx ram, Nvidia GTX660.
I don't know what else to do. any Help would be appreciated.
This question was solved.
View Solution.

Welcome to the forums mvcad!
I saw your post about the installation issue you are facing with your Photosmart 7520 model. I will gladly do my best to assist you with this! Thank you very much for all of the excellent screen shots as well by the way! I have some questions and something for you to try to start out with.
Are you able to make copies from the printer itself?
If the copies are working fine, remove/uninstall the printer from the Device Manager, complete a Clean Boot and Disable your Firewall (Re-enable later) and then try to run the installation: HP Photosmart 7520 e-All-in-One Printer Download.
If those steps don't do the trick to have the printer installed correctly, please answer the following question and let me know the results from the above steps.
You mentioned you have tried installing the printer on 2 PC's. Are they both showing the same error when attempting to install?
Thanks for posting in the community, hope to hear from you!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP LASERJET M1136 MULTIFUNCTION PRINTER-----SCANNER NOT WORKING

I HAVE RECENLTY PURCHASED HP LASERJET 1136 MFP. PRINTER IS WORKING FINE, BUT SCANNER IS NOT WORKING. HOWEVER PHOTOCOYING ACTION IS PERFECT. I GUESS THERE IS SOME ISSUE WITH THE DRIVER THING. CAN ANYONE PLEASE ASSIST ME FOR THIS???
I HAVE PREVIOUSLY OWNED DESKJET SERIES, IN WHICH SCANNING AND PRINTING BOTH WERE WORKING FINE.
THANKS IN ADVANCE.

Hi virendrapawar11,
Thank you for providing that information.
Are you signed is a the Administrator of that computer?
WIA drivers are part of Windows Operating System.
Run this Microsoft Fit It Tool to see if it will resolve this issue.
Diagnose and repair Windows File and Folder Problems automatically.
I have provided this document, just to make sure these are the same ones you had checked.
This document is to Check the Windows Image Acquisition (WIA) services.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
Temporarily turn of the Antivirus Software and try scanning again.
If the issue persists, download and try to repair the WIA drivers. If you don't feel comfortable about doing these steps, you can contact the computer manufacturer or Microsoft to resolve this WIA error.
Back up the registry first.
How to back up and restore the registry in Windows.
Restore Default Startup Type for Windows Image Acquisition (WIA).
Once the WIA is working properly agian on the computer, most likely you will have to uninstall and reinstall the printer software.
Please let me know the results.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scanner not working hp deskjet 1510 all in one

Hi.. i have hp deskjet 1510 all in one printer, at first all are working so well. but after 3 days scanner is not working. Everytime i try to scan "hp series not found" will appear. I also tried the print and scan doctor but it shows Hp twain scan error. I dont know whats the problem. i tried to uninstall and install it again using the installation cd and so with the the software and driver provided by hp but still not working. Pls help me to fix this one. Thank you...

Hi jkshipra22,
Thank you for your reply! For further assistance I will need to know:
If the printer is able to make copies by itself. Copy Text or Mixed Documents.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try our HP Print and Scan Doctor, and let me know what happens.
Hope to hear from you, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Canon Printer scanner not working

I have a Canon Imaginclass laser multifunction printer, but the scanner does not work. Can anyone give me a detail steps to show me how to fix this problem?

What is the error message?
Try resetting the printing system.
Reset Printing System

Laserjet Pro M1536dnf MFP - scanner not working

I have just bought and installed an HP Laserjet Pro 1536dnf MFP. The copier and printer work, but I can't get the scanner to work. I have downloaded the software several times and triedn to install it, but it doesn't work. In the end it times out and says there is a 'fatal error'.
Any ideas? The printer didn't come with a USN cable, so I am using the one from my previous HP printer. Do you think that could be part of the problem?

Hi Watu-Na-Nuru,
Thank you for providing that information.
There should have been the 2 drivers listed. Not sure why it wasn't listed.
How was the scanner listed in the device manager under imaging devices?
I have provided some steps for totally removing the old printer software, so we can start over again.
Disconnect the USB cable if you are using the USB connection and not a Ethernet connection.
Remove Old Printer Drivers.
I believe there is a scrubber on the CD to remove all the printer files.
Open the files on the CD/utility folder/scrubber.
Unregister and reregister Microsoft Windows Installer
Click Start (), and then click Run.
In the Open box, type msiexec / unregister, and then click OK.
Click Start and then click Run.
In the Open box, type msiexec / regserver, and then click OK.
Reinstall the software again on a new account with Admin Rights.
Create a new user account with Admin rights.
How to create a new user account in Windows 7 and Windows Vista.
If the issue persists, run the Microsoft Fix It Tool.
Fix problems that programs cannot be installed or uninstalled.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, let me know.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scanner not working with HP PSC 1210xi

I bought an HP PSC 1210xi All-In-One printer/copier/scanner off craigslist recently and I'm having trouble getting the scanner to work. I downloaded whatever driver I needed for printing and printing and copying are working perfectly. When I tried to scan, the on button, printer cartridge, and ink button blink simultaneously- I looked this up- it means scanner failure.
I've tried searching the forums and HP to find what I need to fix this but can't see to find the right thing. My operating system is OS X v10.5.8. please help!

The scanner on this model of HP is not supported in Leopard. I looked all over for the answer and found that only printer drivers are available. I've switched to a different machine for scanning.

Scanner not working on Photosmart 6510

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