Scanner problems

Hi,
I bought and installed Adobe Photoshop Elements version 9 and all its updates this week. Today, I tried to use my Epson Perfection 4490 Photo scanner with it. I clicked on "Import" but the scanner does not appear. I have previously used Elements for some years and still have Version 8 on my Apple iMac. So I tried Verson 8 and, using the same technique as I used with Version 9, it saw the scanner and still works perfectly. The version 8 auitomatically detected the scanner on installation but version 9 does not appear to do so. Previously to using this forum, I tried to use the chat service from Adobe. The first person cut me off after I had answered all the questions he posed and the second after doing the same said that I should phone in the query. As I live in the UK phoning the US is not a cheap option. So, I am hoping some kind person will know how I can persuade Adobe Photoshop Elements Verion 9 to accept the Epson scanner which previous version have happily done so.
Mike

Some scanners require the optional Adobe TWAIN driver -Twain_32.8ba
Browse to Program Files to find the driver:
C:\\Program Files \Adobe\Photoshop Elements 9\Optional Plug-Ins\Import-Export\Twain_32.8ba
Move the file here:
C:\Program Files\Adobe\Photoshop Elements 9\Locales\en_US \Plug-Ins\Import-Export.
N.B. On 64 bit systems navigate to Program Files(x86)

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Message was edited by: The Joolster

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raavas wrote:
acampbell wrote:Have you tried as root? See my yesterday's post regarding a different Epson scanner which works only as root with xsane but is fine with vuescan.
t
Apologies if this is classified as thread necromancy, but this was extremely helpful! Such a simple thing fixed it for my Epson XP-215.
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Last edited by mcloaked (2014-11-23 21:14:50)

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BTW, this is on a fresh install of Arch done yesterday: Linux groovy9 3.11.4-1-ARCH #1 SMP PREEMPT Sat Oct 5 21:22:51 CEST 2013 x86_64 GNU/Linux
For a plan B, if there's a straightforward way to custom compile my own kernel, I'd like to try a slightly older one to see if I have better luck. This same model of scanner is working fine on a 3.5 kernel, for example.
Last edited by groovy9 (2013-10-09 21:34:22)

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