Scanner unreachable please help me!! :-)
Hello,
I have a Windows 8 system and HP LaserJet 200 Color MPF M276 printer. All of a sudden the printer will not scan documents, but it will print and copy documents just fine. This is the error message I get when trying to print:
"Scanner communication cannot be established. Ensure your product is powered on, check the connection, and ensure your networkis functioning properly. If these conditions are correct, restart the product and try scanning again.
If you installed this printer by IP address, then you might need to update the UP address. Use the Update IP Address item in the Start menue entry for this printer.
If you are running firewall software, it may be blocking scan communication. Please visit .... to congigure your firewall."
Please help! Thank you so much!
Hi @ashneedshphelp ,
I see that you are getting a communication error when trying to scan. I will certainly do my best to help you.
You can always restore your computer back to a earlier time when everything was working properly.
How to refresh, reset, or restore your PC on Windows 8.
If you would prefer not to do the System Restore, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
Check the Windows Image Acquisition (WIA) services:
Click the Windows icon (), type services.msc in the Search programs and files box, and then click the services.msc link under Programs. If prompted, click Yes.
In the Services window, right-click Windows Image Acquisition (WIA) service, and then click Properties.
Click the Dependencies tab.
Make sure that Remote Procedure Call (RPC) and Shell Hardware Detection are listed, and then close the Properties window.
In the main Services window, make sure that Remote Procedure Call (RPC) and Shell Hardware Detection show as Started in the Status column. If they do not, continue to the next step to start the service.
In the Services window, right-click Windows Image Acquisition.
If the option to start the service is available, click Start.
If the option to stop the service is available, click Stop. When the service stops, right-click Windows Image Acquisition (WIA) again, and then start the service.
Close the Services window.
You might have to configure the firewall.
Configuring a Firewall to Allow a Connection with the All-in-One in Windows.
Try and scan again.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP
Similar Messages
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Scanner Unreachable PLEASE HELP
I am trying to scan something but he gives me this error :
"Scanner communication cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the product and try scanning again.
If you installed this printed by IP address, then you might need to update the IP address. Use the Update IP Address item in the Start menu entry for this printer.
If you are running firewall software, it may be blocking scan communication. Please visitwww.hp.com/go/wirelessprinting for help configuring your firewall."
I have windows 8.1 64 bit and that link hp.com/go/wirelessprinting is broken and also the print and scan doctor is broken.
Before this,the scan function was working fine and now is not working too, I can only use the print function wich is working good.I do not have problems with the cables or something else, i`ve checked an re-checked all the wires and restarted the printer several times, I want to say that I am not using and I never used the wireless connection.
Thanks!Hi @RazvanE39,
Welcome to the HP Forums!
I noticed that you are getting the "scanner communication cannot be established," error with your HP Deskjet 2050 running on Windows 8.1. I am sorry to hear this, but happy to help!
I would recommend to go through the steps indicated in this guide, HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection in Windows. You can also get the HP Print and Scan Doctor at this link. HP Print and Scan Doctor for Windows.
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
Xerox Phaser 6121MFP: Can not set up scanner..Please help
Hi
I am trying to set up scan function from Xerox Phaser 6121MFP to iMac runing Lion 10.7.2. I have managed to set up the printing but just cant set up the scan funtions. I have downloaded and installed drivers for 10.7 from xerox website.
I have downloaded vuescan and that says no scanner connected when I open it and Image capture says no device connected.
I am new to iMac so please be gentle with the instructions!
Thanks in advance.Hi
I am trying to set up scan function from Xerox Phaser 6121MFP to iMac runing Lion 10.7.2. I have managed to set up the printing but just cant set up the scan funtions. I have downloaded and installed drivers for 10.7 from xerox website.
I have downloaded vuescan and that says no scanner connected when I open it and Image capture says no device connected.
I am new to iMac so please be gentle with the instructions!
Thanks in advance. -
need driver for canon mg 5250 as scanner is not working with version 10.7. Lion. Can you please help me to find the driver so scanner works with WIFI?
Try with the latest Apple driver package for Canon (released 15th Feb):
http://support.apple.com/kb/DL899
This solved my problem with the printing. -
Hp PSC 2355 scanner wont work on MacBook Pro!! Please help!!
I have an Hp PSC 2355 printer, copier and scanner. I can print and copy however i cannot scan anything. Even though i installed the CD, my computer refuses to find the printer. I've tried connecting the USB and then scanning for the USB but it doesnt work. Please help !!!thanks
this happened to mine also. i have an HP Photosmart C4280 and it did everything but scan. Kappy is right. i had to go to the HP website and download the updated drivers. just find your type of scanner on their site and there should be updated drivers to download.
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Hi.Since I upgraded to Maverick my scanner which is Fuji Xerox Docuprint CM205 fw could not be used for scanning as mac wouldn't find the scanner.Can anyone help please?
There's an alternative ...
Using Image Capture as a scanner:
Connect the scanner to your Mac whether Wi-Fi or USB.
Launch Image Capture.
Click the very small black box bottom right side of the Image Capture window.
You'll see this pop up menu: Connecting this (device) opens:
You can select a default app to scan (Image Capture) and select a folder from the Imort To pop up menu on the right to save scanned files to. -
When I try to create pdf from scanner, Acrobat shuts down, please help!!
When I try to create pdf from scanner, Acrobat shuts down, please help!!
Hi miketayber,
We would love to help, but need to know a bit more to get to the root of the problem. Please tell us:
What version of Acrobat are you using
What operating system you're on
Whether you've been able to scan previously
What you're scanning to (do you have the latest drivers?)
Is there an error message or number associated with the crash?
We look forward to hearing back from you.
Best,
Sara -
Please help me out and give me best solution to this weird problem
bubblesblom wrote:
Okay, so my friends think it is funny to change the passcode on my iPhone.
Maybe you should get new friends.
I'm not sure that recovery mode works when you have to trust the computer, but did you try it?
If you can't update or restore your iOS device - Apple Support
If that won't work, perhaps you can use Find my iPhone from a computer in your iCloud.com account to erase the device.
iCloud: Erase your device - Apple Support
This has nothing to do with the Find my iPhone app being installed on the phone, but you do have to have Find my iPhone activated in the iCloud settings on the phone. -
HP 6600. I always get the issue scanner unreachable
When I go to scan a document or photo, I get the error, scanner unreachable. When I try manage scan to computer, I get, scan to computer is unavailable. When I go to my printer, sometimes my computer is not listed, sometimes it is. It is currently listed, so I tried to scan from there, I get error messages.
I have been having this problem for over a year. I bought this printer June of 2013 for its feeder scan. It seemed to work fine. Then we moved in Nov 2013, and it has not worked since then, So it makes me wonder if it is my internet, My internet provider tells me they know it is crappy and they are working on it, but I have no other choice. It is very spiky. I have tried the HP doctor, and since I had to update it to 4.6 yesterday,it doesn't work, it finds my printer and then it says it has stopped working. But who knows, tomorrow it may work.
Tried using the printer home page feature, 10 minutes ago, itwas something like web page not found, but now it is working, I tried scan to computer there, and it says You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer.
Good thing, I still I have my Epson scanner, which I usually use for printing and scanning, because I have no issues with it. But I want to scan multiple pages of documents.
Update: tried to scan from printer again, computer not listed again. uggggghhhh. Can someone help me with this.June,
Printers are not all equal. Routers are the same: some are better than others. That is why it is a balancing game, even given that one has a decent network to begin with. I don't know whether your network is OK or not -- I don't have the tools, the time, nor the inclination to delve into it that deeply. I am not being rude -- you are in a tough spot if you don't have decent ISP service because the onus falls on you to know more than the average home user needs to know about his / her network. The information is out there; it can be a real mess to wade through it and figure out what is going on.
In General, printers work better than this. In general, networks are not flakey. Of course, based on the number of complaints you see on forums, you would think nothing works - ever. But there are millions of working printers and networks all over the world and people don't complain about stuff that works.
Plus, and this is the most important bit: I am not a Printer Expert. I have advice that I hope will help you track down an improvement in your situation. I have been known to be wrong. What was left of my ego was left shredded on the cold tiles of an IT Server room decades ago the first time I crashed a network.
So.. you may have a flakey network because of stuff you cannot control.
Yes, I hated the cable idea anyway. Smiling. BTW, we purchased three routers before we found one strong enough to do the job and we moved it twice before we found a spot that it works best for all the devices. Of course, although the house is small, the property is not and we have a number of devices that we drag about -- you may not need the coverage we needed. Still, routers do matter. Read, read, then decide if you have what you want.
The "increasing the power" comes from the Dragon Document:
Settings to Improve Wireless Connectivity
See the section titled:
Lost Wireless signal issues
=================================================================
Just thoughts:
The rest of the setup and Troubleshooting are pretty cut and dried -- and some of it may help. You will probably benefit from having someone work with you a bit on this, even someone who doesn't know a great deal more than you do -- there is knowledge in having more eyes on a problem. Get a friend, sit down, read the suggestions, think about what you have tried, what sounds reasonable, what sounds like you can actually DO, and try those things first.
I hope this helps, at least a bit.
Perhaps an actual Printer Expert will step in and have some advice. Smiling.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur -
Hi everyone,
I am having a problem with my Mac OS X 10.7.5 mac book air , there are constant pop pups and small windows with ads blinking constantly opening up on my safari in front of everything?? it is constantly interupting me and makes me mistakingly click on it then another new windows open behind the one im using..
I am not too sure if thats a virus or trojan.. I always thought that macs didn't get virus? this looks like one to me… any experts around? please help me fix it with your instructions? really don't know what to do... thanksThose are not viruses. You have probably installed some malware:
The Safe Mac » Adware Removal Guide
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
Help java vendingMachine code runs doesn't work Why please help
import java.util.*;
public class Vend
double costALL = 40.00;
int invALL = 3;
String nameALL = "ALLURE OF DARKNESS";
double costJUD = 90.75;
int invJUD = 2;
String nameJUD = "JUDGMENT DRAGON ";
double costCHA = 75.50;
int invCHA = 3;
String nameCHA = "CHARGE OF THE LIGHT BIRGADE";
double costCRU = 399.99;
int invCRU = 1;
String nameCRU = "CRUSH CARD)";
double costGORZ = 245.29;
int invGORZ = 1;
String nameGORZ = "GORZ THE EMISSARY OF DARKNESS";
double costDAD = 220.00;
int invDAD = 2;
String nameDAD = "DARK ARMED DRAGON";
double savedDeckpts = 100.00;
double input = 0.00;
double change = 0;
int choice = 0;
public static void main(String[] args)
Vend machine = new Vend();
public Vend()
System.out.println(" Hello Duelist, my name is Yusie Fudo.This is the one and only Specific Rare Yu-Gi-Oh! card vending.Each card in this vending machine is sealed in a special card container.These cards are up to date with the currnet ban list and pack release's.");
System.out.println(" in order to get cards, you will be asked to pay using your Deck Points, which are stored on your Acadmey Duel Disc");
System.out.println("Please insert Deck Points equal to the card(s) you would like to purchase or just insert 1,703.87 Deck points");
Scanner input = new Scanner(System.in);
double insert = input.nextDouble();
savedDeckpts = savedDeckpts + insert;
change = insert - change;
while(choice != 7 && insert > 0)
System.out.println(" You still have " + change + " Deck Points");
System.out.println("Press 1 if you would like the card ALLURE OF DARKNESS from the PhanTom of DarkNess booster pack(40.00 Dp)");
System.out.println("Press 2 if you would like the card JUDGMENT DRAGON from the Light Of DesTruction booster pack(90.75 Dp)");
System.out.println("Press 3 if you would like the card CHARGE OF THE LIGHT BIRGADE from The DuelistGeneSis booster pack(75.50 Dp)");
System.out.println("Press 4 if you would like the card CRUSH CARD from the limited edition GoLD series booster pack(399.99 Dp)");
System.out.println("Press 5 if you would like the card GORZ THE EMISSARY OF DARKNESS from the Dark LeGends booster pack(245.29 Dp)");
System.out.println("Press 6 if you would like the card DARK ARMED DRAGON from the PhanTom of DarkNess booster pack(220.00 Dp)");
System.out.println("Press 7 if you would like to have your Deck points added back to your Duel Disc");
System.out.println("Press 8 if you would like to check how many cards are left in the machine");
System.out.println("(*note you need exodius the ulitimate forbbiden one's card code inorder to use option 8)");
choice = input.nextInt();
if(choice == 1 && choice <= 8 && choice >= 1 && insert >= 40.00)
System.out.println("Congrats Duelist you have chosen to buy the card ALLURE OF DARKNESS from the PhanTom of DarkNess booster pack");
invALL = invALL - 1;
change = change - costALL;
else if(insert < 40.00 && choice == 1)
System.out.println("not correct amount of Deck Points.Please chose another card(s)");
if(choice == 2 && choice <= 8 && choice >= 1 && insert >= 90.75)
System.out.println("Congrats Duelist you have chosen to buy the card JUDGMENT DRAGON from the Light Of DesTruction booster pack");
invJUD = invJUD - 1;
change = change - costJUD;
else if(insert < 40.00 && choice == 2)
System.out.println("not correct amount of Deck Points.Please chose another card(s)");
if(choice == 3 && choice <= 8 && choice >= 1 && insert >= 75.50)
System.out.println("Congrats Duelist you have chosen to buy the card CHARGE OF THE LIGHT BIRGADE from The DuelistGeneSis booster pack");
invCHA = invCHA - 1;
change = change - costCHA;
else if(insert < 40.00 && choice == 3)
System.out.println("not correct amount of Deck Points.Please chose another card(s)");
if(choice == 4 && choice <= 8 && choice >= 1 && insert >= 399.99)
System.out.println("Congrats Duelist you have chosen to buy the card CRUSH CARD from the limited edition GoLD series booster pack");
invCRU = invCRU - 1;
change = change - costCRU;
else if(insert < 40.00 && choice == 4)
System.out.println("not correct amount of Deck Points.Please chose another card(s)");
if(choice == 5 && choice <= 8 && choice >= 1 && insert >= 245.29)
System.out.println("Congrats Duelist you have chosen to buy the card GORZ THE EMISSARY OF DARKNESS from the Dark LeGends booster pack");
invGORZ = invGORZ - 1;
change = change - costGORZ;
else if(insert < 40.00 && choice == 5)
System.out.println("not correct amount of Deck Points.Please chose another card(s)");
if(choice == 6 && choice <= 8 && choice >= 1 && insert >= 220.00)
System.out.println("Congrats Duelist you have chosen to buy the DARK ARMED DRAGON from the PhanTom of DarkNess booster pack");
invDAD = invDAD - 1;
change = change - costDAD;
else if(insert < 40.00 && choice == 6)
System.out.println("not correct amount of Deck Points.Please chose another card(s)");
if(choice == 7 && choice <= 8 && choice >= 1 )
System.out.println(" You have chosen to have your Deck Points added back to your Duel Disc");
System.out.println("You have revceived " + change + " Deck Points back");
change = change * 0;
if(choice == 8 && choice <= 8 && choice >= 1)
System.out.println("You have selected to see how many of what cards are left");
password();
public void password()
System.out.println("Please input ExodiusCardCode at this time");
Scanner pass = new Scanner(System.in);
String password = pass.next();
if(password.equals("blackout"))
System.out.println("There are " + invALL + "ALLURE OF DARKNESS ");
System.out.println("There are " + invJUD + "JUDGMENT DRAGON ");
System.out.println("There are " + invCHA + "CHARGE OF THE LIGHT BIRGADE ");
System.out.println("There are " + invCRU + "CRUSH CARD ");
System.out.println("There are " + invGORZ + "GORZ THE EMISSARY OF DARKNESS ");
System.out.println("There are " + invDAD + "DARK ARMED DRAGON ");
System.out.println("The machine has DP" + savedDeckpts + " Inside");
}hi my name is exodiamaster3.14 my code runs but when it runs it tells me
System.out.println(" Hello Duelist, my name is Yusie Fudo.This is the one and only Specific Rare Yu-Gi-Oh! card vending.Each card in this vending machine is sealed in a special card container.These cards are up to date with the currnet ban list and pack release's.");
System.out.println(" in order to get cards, you will be asked to pay using your Deck Points, which are stored on your Acadmey Duel Disc");
System.out.println("Please insert Deck Points equal to the card(s) you would like to purchase or just insert 1,703.87 Deck points");
say i type in 500 it then gives me all my choices of what to buy. when you press 1-6 it just repeats it self on what you can chose.it does subtract the money but won't show that you bought it. and when you chose option 8 it does not show what is left in the machine. this is my problem please help b/c i am very stuck. thanks again. -
Can't open my pdf after scanning file please help!!!
this scanner is connected to a PC and is shared so we can see all documents, great but here begins the problem:
1- scan documents
2-select format type
3-select PDF
Everything´s OK until that point, but when i try to see the documents scanned
This is what comes up when i try to see with adobe reader(no matter the versions):
ADOBE READER COULD NOT OPEN (name of the file) BECAUSE IT´S EITHER NOT A SUPPORTED FILE TYPE OR BECAUSE THE FILE HAS BEEN DAMAGED (IT WAS SENT AS A E-MAIL ATTACHMENT AND WASN´T CORRECTLY DECODED.
NOTE 1:
If i save the file with only 1 page the file opens and i can see the documents but when i try more than one page comes up the error!!! And if try to send it over the net the receptor can not see it due to the same error!!!
NOTE 2:
Rarely when i try to open the file with foxy reader it opens!!! without any problems.
I don´t know what´s the problem please help!!! It could be the way i´m saving the file? I just reinstalled the drivers and nothing!!! same old same
Please answer!!!
This is the file:
https://acrobat.com/#d=poQX7k*KL9fRulu2S8nMPQPlease don't start a new topic if you already have a topic open with the same problem.
-
I have a macbook pro and I connected a new iphone to my computer. Somehow all my pictures in the iphoto app deleted. How can I get them back, and no I do not have my TimeMachine On. Please help!
If you are running Lion then all drivers are distributed through Software Update. You do not need to install anything, other than to install the printer in System Preferences > Print & Scan. If you already added the printer while it was connected using USB, you might want to delete it and set it up again wirelessly to avoid confusion. Or, give them two distinct names e.g. "Photosmart D110 (USB)" and "Photosmart D110 (wireless)".
All scanning functions are now performed using Preview, but you can also access the scanner through the same Print & Scan preference pane, or with Image Capture.
This HP document may help explain how driver software is distributed now:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03079365&cc=us&dlc=en&lc=en &product=4144493&tmp_track_link=ot_search#N108 -
Calling a method ---please help
Hi everyone, I'm new to the forums, and completely new to java,. I've been searching for hours (online and in books) on how to call a method while passing parameters. I still haven't figured it out. I'm sure it's really easy, but I need some help.
This program is for evaluating the quadratic formula. I can't seem to return x1 and x2 from lines 73 and 78 (labeled in code) from method quad to lines 39, 40, and 46. It will compile and run, but it will not display x1 and/or x2.
Please help, and thanks in advance.
Am I even close?
import java.util.*;
import java.lang.*;
import javax.swing.JOptionPane;
public class test
static Scanner console = new Scanner(System.in);
public static void main(String[] args)
//Declare variables
double a = 0;
double b = 0;
double c = 0;
double d = 0;
//Asking the user for input
inputA = JOptionPane.showInputDialog(null, "enter number for x^2");
inputB = JOptionPane.showInputDialog(null, "enter number for x";
inputC = JOptionPane.showInputDialog(null, "enter number for constant");
//Parsing string to double
a = Double.parseDouble(inputA);
b = Double.parseDouble(inputB);
c = Double.parseDouble(inputC);
//calculating discriminant
d = (Math.pow(b,2) - (4 * a * c));
//Checking to see if the discriminant is less than zero - has two imaginary roots
if (d < 0)
JOptionPane.showMessageDialog(null, "There are two imaginary roots.");
}//end checking to see if the discriminant is less than zero - has two imaginary roots
//calling method quad
if (d > 0)
quad(a, b, c, 1); //line 39
quad(a, b, c, 2); //line 40
JOptionPane.showMessageDialog(null, "There are two real roots. They are root 1 = "
+ x1 + " , and root 2 = " + x2 + ".");
else if (d == 0)
quad(a, b, c, 1); //line 46
JOptionPane.showMessageDialog(null, "There is a single (repeated) root. It is " + x1);
//starting method quad
public static double quad (double a, double b, double c, int n)
double d = 0; //value for d - discriminant
double x1 = 0; //value for x - solving for x
double x2 = 0; //value for -x - solving for negative x
//Checking if discriminant equals zero or is larger than zero
if (d == 0)
n = 1;
else
n = 2;
//Checking if n equals zero
if (n == 1)
x1 = ((-b) + (Math.sqrt((Math.pow(b,2))-(4 * a* c))) / (2 * a));
return x1; //line 73
else
x2 = ((-b) - (Math.sqrt((Math.pow(b,2))-(4 * a* c))) / (2 * a));
return x2; //line 78
}//end method quadMan, you guys/gals are great! You notice everything...I sure appreciate all the help so far. I've updated a few things, but I still can't get x1 in the method to pass the right input to line 39. For instance, if I set a=2, b=4, and c=-30, then x1 should = 3 and x2 should =-5, but both keep showing -5. They are always equal for some reason, even when they are not supposed to be.
I see what you were saying with d always equalling zero. I was looking in the main where it doesn't always = zero, but in the method it was always set to zero. Thanks...good eye!
num1 = quad(a, b, c, 1); //line 39
num2 = quad(a, b, c, 2); //line 40
JOptionPane.showMessageDialog(null, "There are two real roots. They are root 1 = "+ num1 + " , and root 2 = " + num2 + ".");I also added this to the method so d won't always = zero
d = (Math.pow(b,2) - (4 * a * c));I also have all of the variables declared at the top, but I forgot to copy and paste all of them and I updated the System.exit(0) to close the JOptionPane along with extra } 's to close the program correctly.
Again, thanks a bunch. -
B210 printer no longer scans or copies I have tried everything please help!
I do not copy or scan very often but today I tried to scan important documents and I no longer have the scanning or copying capability. I can print perfectly from the computer. I have tried everything (I believe) including reinstalling the software. Can anyone please help. I have important documents that needed to go out tonight. Time is money. Thanks in advance.
Hi msiayoyo,
Welcome to the HP Support Forums! I understand you are not able to scan or copy with your HP Photosmart B210a, you can print with no problems. Are you getting any error messages on the front panel when you attempt the copy or scan?
I know you have completed some troubleshooting already but I would like you to continue here: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
A few tips:
1. Try another wall outlet then the one you normally use, for testing purposes.
2. Make sure you have no power bars or surge protectors as they can cause the printer to lose basic functionality over time, plug the printer directly into the outlet.
3. Try to make a copy from the front panel, what happens?
If you are still not able to make a copy after ALL the troubleshooting has been done, it is more than likely the printer hardware. I would then suggest calling our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Thank you,
HevnLgh
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