Scanner won't work on my Hp printer and I can't find a way to view my ink level

Hello! I uninstalled HP Support Assistant, did a Windows update, installed from official site, and yet I still cannot scan from my printer (had to make a shortcut to scan from my computer), and I can't find out my ink level.
Any ideas on how I can view my ink level?
Any ideas on how I can scan (although that's low priority because I did that work around)
I have been going back and forth to HP site and HPSA (making sure everything is updated) but I did see that HP Digital Imaging Monitor icon is msising and HPSA advised me to to a custom install and to include that when installing. That's the icon/program to view my ink levels. But I can't seem to make that happen. Not an option for installation.
Any more ideas?
Thanks!
Pavilion dv6=7135nr entertainment PC. Windows 7.
This question was solved.
View Solution.

Hi linsjean,
I see you have lost the ability to use the HP software to scan and check ink levels. You could continue scanning as you are now and simply download and install the HP Print and Scan Doctor to check your ink levels, or you could perform a comprehensive uninstall and reinstall.
Click here to download and run the utility > HP Print and Scan Doctor
Or you can use the steps below to complete the uninstall and reinstall;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > Click here, choose your operating system, click next, select the Driver Product installation Softwar...
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
If you can not complete any of these steps, please stop and post back to let me know where you got stuck. Skipping a step and continuing to the next step will not accomplish what we need to. If you get stuck I will help you through it.
If this does resolve the issue, please let me know. Thank you. Fingers crossed!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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