Scanning/F​axing error message

I have a Photosmart 5520 printer.  It was working fine until I changed all of the ink in it.  Now I get an error message that the scanning and copying functions do not work, to turn it off and then back on.  I have done that and it still does not work.  What is the problem here?  I did nothing different except to change the ink from the original starter ones to new ones. 

Hello there! Welcome to the forums @BelmontGma ,
I read about how you had changed the ink cartridges and now you cannot copy or scan and see an error message. I personally have not heard of changing the ink cartridges affecting the copy or scan functionality, however I do have some ideas!
1. Update the firmware: Getting the Latest Firmware and Product Updates
2. Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
3. Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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