Scanning, faxing and copying

i am unable to scan, fax or copy more than one page without getting a printer jam. i have used the Scan Doctor and went thru the process of clearing any torn bits of paper or anything causing a jam. What can i be missing?

Hello @02tahoe , and welcome to the HP Forums, I hope you enjoy your experience!
I understand you are running into jam issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Cannot scan, fax, or copy from HP Officejet 6500 All-in-One E709a

I can print from my HP Officejet 6500 All-in-One E709a, but I cannot scan, copy, or fax. All drivers and updates are current; no recent updates were made prior to the problems occurring. I use Windows 7 64-bit. When the printer is turned on, it always shows Original Loaded, but no documents are in the feeder or on the glass (I have already cleaned the glass and have ensured that the cover sits tightly). I am having problems scanning, copying, and faxing. The automatic document feeder is functioning. I have tried to reset the printer several times.
When I try to Scan a document in the document feeder (it does feed through) or from the glass, I get variable responses – rarely, it appropriately asks how I want to save/handle the doc (e.g., save as pdf), but the document does not actually scan and I am directed to Reload the document OR it displays No Scan Options. The document does not show in My Scans.
When I try to Copy, it shows the document as copying, but there is a long delay before the progress bar occurs. When I copy using the document feeder, I actually get a copy (rarely and always faded-looking) or the copy prints out blank—both results are always followed by an error message to Reload the document. When copying from the glass, the copy prints out blank with an error message to Reload the document
The same problems occur when trying to Fax. Whether trying to scan, copy, or fax, the printer is making a lot of sounds of gears whirring.
Again, I can print a document from my PC without any problems – the problem is limited to scanning, faxing, and copying.
I have tried the HP Print & Scan Doctor. It always stops at the HP Twain Scan step, saying the Scan process was cancelled by the user (not true). When I click on Continue, it proceeds down to the Test Scan step, but nothing happens when I click on the Test Scan button. It will only allow me to Skip at that point. All of the other steps show green checks.
This question was solved.
View Solution.

My first question is really going to get to the core of the issue, I heard you say that the printer makes sounds, but if you lift the lid does the bar A) travel across the screen and B) light up?
Additionally, perform both of these resets and let me know how they go!
HP Multifunction Printer Resets - HP Officejet 6500 - YouTube'
Have a great day!

How to fix OXC19A0020 error in printer HP6500A plus, just as faxing and copying machine.

I have just bought a printer HP6500A plus, which I use it as faxing and copying machine only. Therefore, I never connect it to a computer. After I installed the machine, it worked for the very first time. Then, I changed the new carbridge. It did not work anymore indicating error code OXC19A0020. I shut off the power and examined all the carbridge insertions. Everything seems OK, but the code still appear and not working. Pls advise how to fix this new machine. Tks

Hi Rayraylam03,
If your problem is still unsolved, you can try these solutions:
http://fix-your-printer.blogspot.com/2011/01/solving-error-code-oxc19a0036-on-hp.html
Good luck !

My printer HP Officejet 4500 won't scan, fax or copy. It displays Scanner failure, press OK.

My product is HP Officejet 4500, The operating System of my computer is Window XP. The error message display on my printer is - Scanner failure, unable to scan copy or send a fax. press OK. THE SCANNER LIGHT DOES NOT MOVE AGAIN BUT THE PRINTER CAN PRINT and I am out of warranty and not inssured

I hate to tell you this, but that message normally means that you will not be scanning, copying, or faxing with this printer any more. You can try to fix the problem by following the steps in this document, but typically you just have to get a new one. Sorry.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I have a faded streak down middle of page when copying, scanning, faxing only

When I copy or scan a document the copy or scanned page comes out with a faded streak verically down the middle of the page. the faded area is approx 2 3/4 inches wide. I can print from the computer fine, no streak appears on the printed copy. This only happens in copy, scan and probably faxing. I've done all troubleshooting for scanning, faxing and copying for this type of all in one printer. Any suggestions.

Hi , Welcome to the HP Forums! I understand that you have a faded streak down middle of page when copying, scanning, faxing only, on your HP Officejet Pro 8620. I am happy to look into this for you! Please, try the troubleshooting steps within this quality guide, Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans, and let me know what happens! Hope this resolves your issue! “Please click the Thumbs up icon below to thank me for responding.”

I'd like to buy an all-one print, scan, fax wireless laser printer for my Mac. Any suggestions?

Any suggestions for a laser all-one, wireless, print, scan, fax printer for my Mac Air?
Suggestions gratefully accepted.

Yes printers (their drivers mostly) can become obsolete. Laser printers are so inexpensive I would lean that direction (often new ink cost more than a new printer). That being said when you combine functions you make sacrifices. A laser printer/fax would be, in my opinion, the way to go. If you need a scanner I would make it separate.
I have had good luck with HP - the school district I worked for also used (standardized) to HP. At times Epson has worked well with Mac's - and then there are other times. I think as long as you stay with a top tier brand (look at what Apple is bundling with their new sales) you'll be all right.
Of course you budget, the number of times you expect to scan, fax and print should drive the decision.
I have a ~$100 Brother Laser Printer networked through my Mac Pro (it prints wirelessly) and has done so for going on 10 years. I have an HP Photosmart 6800 about the same age. As you can tell I'm not a fan of AIO's.

HP Officejet J3680 All-In-One Printer Fax Scanner Copier will not print, scan or copy

The only function my HP Officejet J3680 will do is fax. How do I make it print, scan and copy? How do I set the date and time?

Hi,
Download the Full functionality software from hp.com... http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3441026&
Install it and use software to get use of Printer.
Happy Printing
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

HP Photosmart 7520 printer window displays "Loading" can't copy/scan/fax from printer.

Our power went out approximately five days ago. Once the power came back on I unplugged our computer and printer, replugged them in tried to restart each. We are set up wireless....through our landline phone service and satelite TV. The PC works fine, I can print from the PC with the HP Photosmart 7520 printer and it prints fine. However, the printer does not display any functions in the printer screen. I am unable to get it to come back so that I can copy/scan/fax. The printer window just keeps displaying the word "Loading" and the circle keeps going around on the printer screen (for 3 hours today.....same thing before....I keep shutting the printer down and retrying to no avail) We did get a message of some error "syntec" not connected. We have no idea what that is. Everything is connected exactly how it was prior to our power going out. The printer is just over a year old. We seem to keep having issues of various kinds with this printer. We are not very tech savy but, can usually get things accomplished on our PC and we have used the printer often to copy/scan/fax. Thanks for any help, much appreciated.

Welcome back to the HP Community @logger2 !
I saw your post about how ever since your power went out, the display on the printer will not function properly, causing you to not be able to scan, copy, or fax. My best suggestion would be to try another power reset (below), and if the screen still does not work properly, to contact us directly to see what your replacement options are for another printer.
Reset Instructions:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

How do I fax and scan

I use my printer for copy and print work. How do I fax and scan?

Hi there @1coolred
Welcome to the forums
You will need to download and install the full feature driver and software in order to scan with your Officejet J4540 from the HP software. Here is the direct link for you to download the driver:
HP Officejet Full Feature Software and Driver
Once the software is installed, open it from your desktop and you will see scan options.
Here are some links to help you scan and fax:
How to Scan: Windows 8
How to Fax
Good luck, I hope this post was informational
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

"Could not complete scan" error when using Windows Fax and Scan

"Could not complete scan" error when using Windows Fax and Scan with a HP OfficeJet Pro 8600 Plus All-In-One network printer.
Printing is fine.
When using the HP Scan application, get the error "Scanner communication cannot be established".
When scanning from the printer itself it fails with the same message. In addition the printer panel displays the error:
"The scan could not be completed due to one or more of the following issues:
Connection to the computer is lost
The scanner is in use
OCR application is not installed"
My PC is a HP Compaq Pro 6300 SFF 64bit, with ethernet cable to the router and ethernet cable to the printer
Originally ran Windows 8.0; recently upgraded to Windows 8.1.
Older separate Netgear router and modem was replaced with a newer Netgear Router/Modem, but both experienced the same problem.
There was no problem with the original Windows 8.0 configuration and only after upgrading to 8.1 did the problem emerge.
On my home netowrk I have an HP ProBook 6550b running Windows 7 sp1 that uses wireless to get to the Router, and it has no problem with scanning.
I have followed the recommendations of a number of articles relating to this issue (including: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02915410&product=4323659#N94), but there has been no change in behaviour.
The printer has a static IP address;
Power settings have been adjusted to Never for Turn off Hard Disk; Sleep and Hybrid Sleep.
Scanning has been tested with all firewalls and antivirus turned off and in Selective Startup.
The printer has been plugged directly into the power socket.
With all these settings the Windows 8.1 cannot scan while the Windows 7 laptop with wireless to the router has no problems.
Appreciate any insights into this problem.
I can only surmise that the problem is a compatibility problem between the 8600 Printer and Windows 8.1.
Any ideas?
regards,
Motorbike

You can determine if there is compatiblity between the printer and PC by checking the Windows 8.1 hardware compatibility list. I have done that and it is shown to be fully compatible. If the driver you installed before was only the basic driver,it would explain the lack of scan and copy functionality.
Download and install the Windows 8.1 full feature driver and software on the HP Compaq Pro 6300 SFF 64bit PC .
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-4&cc=us&dlc=en&lc=en...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Does AirPort Express support fax and scanning?

From the AirPort information on the Apple website there does not appear to be any reference to support for multifunction wi-fi printers and specifically fax and scanning across a network. I see one image of the AirPort Express device that appears to have a phone line connected and that's all.

The USB port on the AirPort routers will only support a compatible printer.
So, if you have a compatible All-in-One device connected to the USB port on any of the AirPort routers, only the print function will work.
If you need to fax, copy, scan, perform maintenance, etc., you will need to connect the AIO device directly to your computer.

HP AiO Remote app will not recognize scan and copy function of HP Envy 120

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Replied on: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-AiO-Remote-will-n...
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HP AiO Remote will not recognize scan and copy function of HP Envy 120 printer

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Hi UJKarl, welcome to the HP Forums. You should be able to scan from the HP AIO Remote App on your Envy 120 printer. You probably just need to power cycle the printer, iPad and router to regain proper function.
Turn off your printer with the power button. Power down the iPad by holding the sleep button down until you get the option to 'slide to power off'. Then disconnect the power cord to your router and count to about 10, and then plug it back in. Once the router comes back online, turn the printer on. When the printer comes back online (blue wi-fi light stops blinking), then power the iPad back up. Try again, and it should work.
Let me know how it turns out.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HP Photosmart 5525 problem with scanning and copying

Hello Everyone,
I bought a new HP Photosmart 5525 few months ago and it was working fine with everything but suddenly it stopped scanning and copying. while copying it doesnt do anything and while scanning it gives the error message
" Scanner communicatioon cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly"
i tried everything but i couldn't fix it. i would really appriciate any sort of help.

Welcome to the HP Community @Sekhon ,
I read about the issue you're having with copying and scanning from your Photosmart 5525 unit, and wanted to reach out to you.
I would personally think that there could be a "Scanner failure" with your printer, and would like you to check out a post from my colleague @RnRMusicMan below and follow the guide he suggested to someone else with the same issue. If the copies still do not work when done troubleshooting, call technical support directly to discuss your printer replacement options with HP.
Photosmart 5525 Scan Problem (Component is broken)
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I have an HP Photosmart C4180 all in one printer scanner and copier, I can't figure out how to scan more than one page at a time and then send as a PDF file via email

I have an HP Photosmart C4180 all-in-one, printer, scanner and copier. I can't figure out how to scan more than one page? It will only let me do one page at a time and then I have difficulty sending pages 1, 2 and 3 as one docuement. Any ideas??
Thank you, Jetteski

Hello Jetteski,
Hello Jetteski, Thanks for the post.
Since you are running a MAC, check the below links for some excellent information on scanning. Good Luck!
http://goo.gl/M8Cl2
http://goo.gl/cufK6
http://goo.gl/OTQoR
I work for HP but my posts and replies are my own....Thank you!

Scanning, faxing and copying

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