Scanning feature on desk jet 2540 does not work with drivers 990c

Hello,
I reset my computer a few weeks ago ( acer with vista home edition) . and after i did that my printer driver software stopped working, when i tried to reinstall it. so i have to install with the 990c printer drivers. It prints perfectly BUT the scanner is not recognized at all.
the original printer software is not installed on my computer because when its installed the drivers for 990c does not work. once i remove the original HP. Desk Jet Software and install the drivers it works perfectly.
Can someone please tell me of a work around to get the scanner portion to work properly

Hi @Chayda ,
I see that you are having issues trying to scan with the Deskjet 990c drivers. When the full software for the printer is installed, the Deskjet 990c driver won't work. I will certainly do my best to help you.
The Deskjet 990c drivers are preinstall print drivers only. To be able to print and scan, you would have to install the Full Feature Software and Drivers for the Deskjet 2540.
Here is the URL to download, save and then ran the latest drivers.
HP Deskjet 2540 All-in-One Printer Drivers.
Select your operating system, click next and click on the software to download and install.
You should be able to have more then the one driver installed for the printer and still be able to print with either one.
To use an alternate print driver for HP printers in Windows Vista:
1. Click on the Start menu.
2. Click on Printers.
3. Click on Add Printer.
4. Select HP from the first list.
5. Select Deskjet 990c from the second list or use the Deskjet 450 driver.
6. Click Next.
7. Click Finish.
8. Click Apply.
9. Click OK to close the window.
Then you should have the two drivers listed again in the Printers folder.
You can set the Deskjet 990c or the Deskjet 450 driver as the default printer for printing, when you want to scan select the Deskjet 2540.
Download and run the Print and Scan Doctor if you are still having issues using the alternative driver. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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