Scanning into computer

Just completed the Windows 7 upgrade from Vista. Now I am having problems with my HP Photosmart Premium scanning documents to my computer. Any suggestions?

I have a similar problem:
I am using an HP Officejet 6310xi via its TWAIN interface. Regardless of which application invokes TWAIN (whether Irfanview, Thumbs Plus, or something else), the scanner dialog closes after transferring each scanned image. To scan the next page requires re-starting the scanner, beginning with a whole new preview and re-entering all my scan settings. This is only an issue with the HP scanner, not with my Cannon CanoScan LIDE 100, Visioneer OneTouch 8920, or any other scanner, each of whose scanner dialogs stay open for scan after scan. Can anyone help me make the HP scanner dialog stay open for multiple pages?
Note: Based on a suggestion on another site I set my scan preferences to include "Prompt for Additional Scans from Glass" as follows, but it did not help.
I am experienced at scanning, but I find it extremely frustrating that the HP scan dialog closes, forgetting its settings, after each page.
If it helps others, I gladly share my article, "Freedom from Paper--At Last" here
http://www.richpasco.org/paperless.html

Similar Messages

Scanning multiple pages from print book into computer

How to scan multiple pages from print book into computer? Someone supplied a link to this question, but I got stuck at step 1: Where is "HP Director software"? In other directions, it says to open the "HP Scan window," but that option is not available to me when I follow the directions. I have an HP 2159m computer, HP Photosmart Plus all-in-one, Windows 7, and use Firefox, if that's any help.
TIA

I have a similar problem:
I am using an HP Officejet 6310xi via its TWAIN interface. Regardless of which application invokes TWAIN (whether Irfanview, Thumbs Plus, or something else), the scanner dialog closes after transferring each scanned image. To scan the next page requires re-starting the scanner, beginning with a whole new preview and re-entering all my scan settings. This is only an issue with the HP scanner, not with my Cannon CanoScan LIDE 100, Visioneer OneTouch 8920, or any other scanner, each of whose scanner dialogs stay open for scan after scan. Can anyone help me make the HP scanner dialog stay open for multiple pages?
Note: Based on a suggestion on another site I set my scan preferences to include "Prompt for Additional Scans from Glass" as follows, but it did not help.
I am experienced at scanning, but I find it extremely frustrating that the HP scan dialog closes, forgetting its settings, after each page.
If it helps others, I gladly share my article, "Freedom from Paper--At Last" here
http://www.richpasco.org/paperless.html

I recently got a new HP PC 500-267c/64 bit Windows 7 computer. I installed Creative Suites CS5 and I cannot scan into Photoshop? It says I need the Twain Plug In. How do I get it?

I have a new HP PC 500-267c/ Windows 7/64 bit c omputer. I installed Creative Suites CS5 and I cannot scan into Photoshop.
It says I need the Plug In Twain to scan into Photoshop and can download it but nothing else. How and where
do I find the download?

http://helpx.adobe.com/photoshop/kb/twain-plug-photoshop-cs4-cs5.html#main_Photoshop_CS5_a nd_TWAIN
There's no 64 bit TWAIN so you need to use the 32-bit version of Photoshop. Personally I'd recommend that you use the scanner software as a standalone application and forget TWAIN, which is rapidly becoming obsolete and more or less abandoned everywhere. All it does is call up the very same scanner software, only from within the PS UI, and tying up Photoshop in the process.

Photo scanning to computer picture folder

HP Photosmart C5280 All in one, When scanning photo into computer photo file all I get is the scan screen with the small photo in top corner. I am uable to edit it or enlarge it before or after scanning. I recently updated to a windows 7 from XP.
Any help would be appreciated.
This question was solved.
View Solution.

Hi jfk83,
I see you are having some difficulty scanning now since upgrading to Windows 7.
This document explains how to scan in Windows 7. There are multiple ways to scan a photo or document, using either the HP software that comes with your printer, or functionality built into the Windows operating system. This document provides instructions on scanning with either option. - How to Scan: Windows 7
If you continue to struggle with the scan task you are trying to perform, please let me know. I will gladly provide the best assistance I can. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

8620 won't scan to computer

My printer will not scan to my computer. I have gone into the hp utility app and trie to "enable scan to computer" and it says "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." I have followed the link and re-installed my software twice and installed hp scan too but it still wont let me scan to computer. I have the absolute most recent software and it still tells me scan to computer cannot be enabled. Please help me!!

Hello mcason5,
Regarding the 8620 not scanning into the Mac 10.10, I would like to see if I can help. I assume that you are using Wireless connection, is that correct?
I dug up some scanning troubleshooting steps you can try: A 'Computer Not Found' or 'Connection Error' Message Displays for HP Officejet Pro 8610, 8620, 8630,...
Give those a try and reply back with the results.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP LaserJet Pro 200 M276nw - Scan to Computer problems

So I've got an HP LaserJet Pro 200 M276nw. Have trouble activating the scan to computer option. Here's my setup:
One desktop computer and three laptops are connected to a local network. The desktop pc is wired to the network, all three laptops are connected wirelessly. The HP machine is wirelessly connected to the same network and also connected via USB to the destop pc. When I try the "scan to computer" option, I get the message that I should activate this function on the computer. Well, there's simply no such option. Here's a screenshot:
I also looked in the bin directory of the printer software but found nothing that looks like scan to computer:
So what am I doing wrong? Please help! Hope to hear from a member of the HP staff.
There's also something else - I can't seem to get the scan to network folder function working. I've specified a network folder, it has been shared with everyone (read/write access), all computers on the network have acces to it, but the printer fails to access it. The test in the HP device toolbox is also unsuccessful. What is the problem here?
Thanks!

Welcome to the HP Forums Cloyne,
I see by your post that you aren't able to scan to computer, the Mac is never recognized as a possibility in the Scan to Computer menu. I can help you with this.
Please provide the firmware version on the printer. Printing a Configuration Report.
The latest firmware online is 2014-06-04 , Version20140521.
Here is a document which shows the features available for scanning from the control panel.
The scanning to computer isn't listed. This model didn't originally come with this feature.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
I will check into this further, to find out if the new firmware allows this feature.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro 200 M276nw Scan to Computer

I have just taken delivery of my new HP LaserJet Pro 200 MFP M276nw. The printer software is installed on the computer. All set up and working fine except for the printer's "Scan to Computer". I am using Windows 7. On the printer's Scan Menu there are four options: Scan to USB; Scan to Network Folder; Scan to Email; Scan to Computer. The first three work perfectly. the "Scan to Computer" gives the error message "no computer found". The instruction to resolve the issue is to ensure that the HP Printer software is installed on the computer (it is) and that "Scan to Computer" is enabled. There is no "Scan to Computer" listed in the software so it cannot be enabled.
I know I can scan from the computer but (i) I would like to use the "Scan to Computer" feature that shows in the printer screen menu.
Any advice would be greatly appreciated.
Sally

Welcome to the HP Forums Cloyne,
I see by your post that you aren't able to scan to computer, the Mac is never recognized as a possibility in the Scan to Computer menu. I can help you with this.
Please provide the firmware version on the printer. Printing a Configuration Report.
The latest firmware online is 2014-06-04 , Version20140521.
Here is a document which shows the features available for scanning from the control panel.
The scanning to computer isn't listed. This model didn't originally come with this feature.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
I will check into this further, to find out if the new firmware allows this feature.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scan to computer using HP Officejet Pro 8500 produces empty pdf

Hi,
Since upgrading Windows on my computer from 8 to 8.1, the scan to computer function does not work properly. It produces a pdf file that is 0kb and when I try to open the file it says it is not a supported file or the file is damaged. The scan to USB works fine, and the scan to computer still works fine with other computers on the network that are using earlier versions of Windows.
I have uninstalled and reinstalled the drivers, run the HP install wizard, run the HP diagnostic utility and the HP doctor. The HP doctor says that everything is working fine.
What can I try next?
Thanks,
Beth

Welcome to the forums Beth
Thank you for posting in the community. I will certainly do my best to help you with the scanning issue you are running into after upgrading to Windows 8.1. I would like you to try a few things.
Could you please run the HP Print and Scan Doctor again and report back to me with any errors it may show or if it shows the software is not installed. (If you can recall the tool showing if the software was installed or not, disregard running the tool again).
I would also like for you to try scanning by using Microsoft Paint to see if the scan will work that way.
There is a video on this post that will show you how to scan through Paint if you need assistance: Scanning with Paint in Windows 8
Try scanning by using the Solution Center from your desktop and let me know if you see any errors as well.
Hope to hear back from you!
Enjoy your Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scan to Computer problem HP Officejet Pro 8500 (A909a) OSX 10.7.5

Good afternoon,
First of all I appologize if this question already has been asked a thousand times, but I am unable to find a solution in the somewhat simular stories. But reading thru all off them, while English is not my native language, was beginning to wear me out.
My set up is as follows:
- HP Officejet Pro 8500 all in one - A909a
- 2 iMac running with 10.7.5
One can be selected using the "scan to computer" and the other can't. Both have identical systems, the only difference is the one that can not be found by the printer is the one that has done all the available updates.
So far I have done an "repair permissions", looking for additional updates and finally an uninstall of the software. I installed the programme HP_Installer_Officejet_Full_Group05_10.6.dmg (which I believe is the one that came with the printer) after which it all works again. So problem fix I know... but when checking for updates using the Apple update, there is an update waiting for me and when I run that one, that computer dissapears again from the "scan to computer sellection).
For now I am keeping the update sitting in the Apple Update and happily use all the functions, but I am curious (and a bit OCD with the fact there is an update hahaha), can I ever have my software up to date without having to loose that function? Or is there another update/fix I can try using the up to date software?
Thanks in advance for any response!

Welcome to the forums, I hope you are well
I noticed your post and have read it thoroughly. My first question to you is, what is the update that is waiting? I would like to know about the update before we continue.
Please let me know and I will gladly look into this some more for you!
Best wishes,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scan to computer as PDF for HP OfficeJet 8600 Pro plus e results in a single pdf doc.

Hello. I have previously scanned docs to my computer running Windows 7 Ultimate using this printer with no problem. However, I think I did them as "everyday" format. Today I had 5 documents to scan to computer so I could have elec copies and also could attach them to emails. When I was done with one doc the screen asked if I had another to scan. I clicked "yes" rather than done. To my dismay all the docs came out fine as PDF on my computer, but they were all connected as a single doc.??? How do I do multiple can to computer as PDF so they result in separate docs?
Thanks

Hello @mjomega,
Welcome to the HP Forums!
I understand your Officejet 8600 is scanning single documents, instead of multiple documents. I will do my best to assist you! When scanning multiple pages, it's a lot easier to perform this option from your computer using the HP software.
I am going to provide a HP document on How to Scan: Windows 7. Click on "How to scan multiple pages into a single file". This will allow you to scan from the Printer Assistant.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

HP Officejet 4315 with Windows 7 - How to scan into a .pdf file?

My Officejet under HP Solutions software worked wonderful at scanning files into .pdf with Windows Vista. Now that I have an upgraded computer with Windows 7, I've found that HP Solution is no longer available and I have to use the Windows Scan and fax software which is very limited. It only lets me scan into 4 different file types - .bmp, .tif, .gif and .jpeg. None of my usual contacts can read and open the files I send them now. What can be done here to allow me to do business as usual? The only way around this that I've found is I can scan with Windows Paint and then insert the 'picture' into a word file which I can then convert to .pdf, but the quality goes way down, not to mention my time to do this goes way up.

OK, only solution I've found is to use a 3rd party program - try cutePDF.
Thanks for nothing HP!

Wireless HP Office Jet Pro 8500 - Cannot scan to computer

I am running a HP Office Jet 8500 Wireless and cannot "scan to computer". When I select "scan to computer", I receive a message (on the printer face) that says "Refer to device documentation to troubleshoot". I have done everything in the troublshooting guide, even though they are not addressing my problem, but all done with no success. I am running Windows 7.
Any suggestions? thanks for the help!
Robin
Destin, FL
This question was solved.
View Solution.

Good day Robin,
Thank you very much for your replies and efforts! My sincerest apologies for not knowing that Windows 7 Professional 64 bit was not supported with the tool! I have learnt something new from you and I thank you immensely for that!
We can try the Level 3 or 4 uninstall manually, instead of running the tool. I just figured the tool would be the easier method. Here are the steps for you.
There are 2 ways you can run either of the Levels:
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open 'Computer', and then right click on the CD drive and open
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Perform a Clean Boot
9.. Run the download to reinstall the printer ( HP Officejet Pro Full Feature Software and Driver )
If software was downloaded and extracted to your system from the driver download:
1. Click on Start and type %temp% in the search field, open the folder
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (If there is more than one, choose the most recent folder)
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Perform the Clean Boot
9. Download the full feature software and driversHP Officejet Pro Full Feature Software and Driver )
I really hope this does the trick!
Happy Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP to Mac -- enabling scan to computer stopped working and now won't communicate

I loved my officejet 8600 and had no problem printing or scanning wirelessly. All of a sudden the scan function stops working. I can still print without problem. My printer tells me to go to my computer and "enable scan to computer". But when I do that, it says "communication error. Unable to communicate with device." I did the things that HP support suggested -- downloaded new HP software. Turned router, computer and printer off. But problem persists. I looked at the forum and it seems like other people had a similar problem but the posts are all from 2012 -- and I don't see any solution, the posts just end. Some people in the string got it to work by downloading all the possible HP software, not just the minimum software -- but I did that and still not working. What I don't understand is why it was working just fine and then it stopped? Did some update get downloaded without me realizing it that put some kind of klitch into the works? I want my scanning function back -- but this is above my pay grade. Is there a way to get a live person at HP to talk to me?

I loved my officejet 8600 and had no problem printing or scanning wirelessly. All of a sudden the scan function stops working. I can still print without problem. My printer tells me to go to my computer and "enable scan to computer". But when I do that, it says "communication error. Unable to communicate with device." I did the things that HP support suggested -- downloaded new HP software. Turned router, computer and printer off. But problem persists. I looked at the forum and it seems like other people had a similar problem but the posts are all from 2012 -- and I don't see any solution, the posts just end. Some people in the string got it to work by downloading all the possible HP software, not just the minimum software -- but I did that and still not working. What I don't understand is why it was working just fine and then it stopped? Did some update get downloaded without me realizing it that put some kind of klitch into the works? I want my scanning function back -- but this is above my pay grade. Is there a way to get a live person at HP to talk to me?

How does one convert an HP/Adobe scan into editable WordPerfect?

How does one convert an HP/Adobe scan into editable WordPerfect?
The writer does not understand computer-eze. Please explain in simple English.

You can try using Adobe ExportPDF (https://www.acrobat.com/exportpdf/en/home.html) though it only produces Microsoft Word files. If WordPerfect can import .docx files, that will work. Note that the ability for ExportPDF to convert the file depends on the quality of the scan. If it's hard for ExportPDF to interpret the scan due to smudges, fuzziness, etc., it cannot do a very good job.

Can't download photos from my iPhone4 into computer

I don't know what is the problem? I can't download photos from my iPhone4 into computer. Because last week I could download it. Today I've got the error message "Microsoft Office Document Scanning does not support this type of device". How can I solve this problem and this problem is related to my iPhone or my computer?
Thank you.

Photos should be downloaded using the scanner and camera wizard and not Office. That will copy pictures into your pictures folder in the My documents folder. This is one of the options that should pop up when you connect the USB cable to your Iphone.

Scanning into computer

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