Scanning issues from glass to feeder

I used to be able to scan a page on the glass, then insert the rest of my documents in the automatic feeder, and it would recognize them and start scanning from the feeder. It no longer works. Is there a fix for this?

Hi LPE!
Thanks for getting back to me. The issue very well could be the printer. I just wanted your OS to find you the direct link for a Firmware update.
Try updating the firmware to see if that makes a difference. Try your scan again afterwards.
You can update the firmware from the front panel if you have your printer on a wireless network:
Getting the Latest Firmware and Product Updates
If you are connected USB, download the firmware update here: HP Officejet Pro 8600 N911g_n Firmware
Good luck
R a i n b o w 7000I work on behalf of HP
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Well, what scanner is it then? Did you reinstall all drivers and system updates in the same version as before? Sounds like simply the TWAIN part is not working and Windows only uses WIA. That's why it works in otehr programs but not Acrobat...
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Thanks Jamieson. I sent an email to HP and now awaiting their answer.
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Brand new officejet 5745 won't copy or scan anything from the glass. I insert paper, choose copy and the document feeder from above runs, lightbar doesn't move and it produces a blank page. When trying to scan from computer, I get an error message to insert document into document feeder. Help.
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This question was solved.
View Solution.

Hello cdnmaggies,
Welcome to the HP Support Forums!
I understand that the Officejet 5745 will only attempt to scan or copy from the ADF. There could be some packing material or tape triggering the sensor in the ADF. Open the ADF and look for anything that got missed.
If it is clear, load a plain piece of paper into the ADf and tell it to copy. When the paper is fed through and done copying, ensure that there is not message on the screen that an original is loaded. If this is displayed, remove the power from the back of the printer to reset the memory.
Ensure the printer is connected to a wall outlet directly and then connect the power back to the printer. If the there is no message, try copying from the glass.
JERENDS
I work on behalf of HP
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How do I get MFP M476dn to scan from the document feeder from the computer?

How do I get my HP Color LaserJet MFP M476dn to scan from the document feeder when initiated from the computer? The printer will scan from the document feeder if it is initiated from the small screen on the printer, however when I try to initiate from the computer it scans a blank page. The printer acknoledges that the document feeder is loaded.

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP276dw doesn't number pages automatically when scanning from glass

When scanning from glass it doesn't number pages automatically. It shows a dialog asking for the filename and when the ok button is clicked it asks if it's ok to overwrite the previous file.
When scanning from ADF or when scanning is started from MPF's panel the automatic page numbering is working fine.
Is there any configuration to resolve this issue? It's really annoying having to edit file number manually.
Thanks

Hello thonz,
Welcome to the HP Support Forums! To get your issue more exposure, I suggest posting in the Commercial Forums as this is a commercial product. You can do that here: http://h30499.www3.hp.com/hpeb/
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
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I have a new m276nw printer that does not scan straight from flatbed or auto feed

HP Lawerjet Pro 200 Color MFP M276nw, When scanning from the auto feed or the flatbed, scans come out crooked

Hi,
How about printing? do the print outs come out fine?
open the ADF bed cover and check if the scanner assemble is aligned in line?
also try connecting it to a direct wall outlet.
Although I am an HP employee, I am speaking for myself and not for HP.
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Scan to Computer using Multidocument feeder

Tried a scan to computer using the document feeder on my brand new Officejet Pro 6830. Paper did not go in - instead it scanned the blank glass! Does scan to computer not work using multi document feeder?

AG3
Welcome to the HP Community Forum.
The procedure is supposed to work; the process does depend on a several criteria which are outlined in the User Guide. Presumably, once these conditions are met, ADF Scan to computer will work as expected.
====================================================
Officejet 6830 – ADF Scan to computer
From User Guide, Chapter 4 / Page 34
NOTE: Some scan functions are only available after you have installed the HP printer software.
Install Full Feature Software – Printer
Partial Excerpt:
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
To enable the scan to a computer feature (Windows)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled, and you wish to enable it again (either using an Ethernet cable or wireless connection).
Open the HP printer software
Go to the Scan section
Select Manage Scan to Computer
Click Enable
To scan an original from the printer control panel
Load your original print-side down on the scanner glass or print-side up in the document feeder
For more information, see Load an original on the scanner glass or Load an original in the document feeder.
Touch Scan, and then select Computer
Touch a computer that you want to scan to
Choose the type of scan profile you want
Touch Start Scan
To scan an original from HP printer software (Windows)
Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see Load an original on the scanner glass or Load an original in the document feeder.
Depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
Click the Print, Scan & Fax icon, and then select Scan a Document or Photo
Select the type of scan that you want from the shortcut menu and then click Scan
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The Printer includes a Year's Phone Support from HP.
Details vary by Country. See the User Guide, Chapter 10, Page 84.
You can call HP for assistance:
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Including UK and Europe
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I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

HP LaserJet M1536dnf won't fax or copy from Automatic Document Feeder.

HP LaserJet M1536dnf - Put a fax to send in the ADF. Display shows "Document Loaded" Enter Phone # to send fax. Press "Start Fax". ADF feeds fax through the scanner and display shows "Storing Fax: Page 1". After page is scanned display changes to "Fax Job Added". Machine then returns to "Ready" condition without sending fax. If Fax is placed on flatbed and phone # is dialed, then "Start Fax" button is pressed, display shows "Fax from glass? >Yes". press "OK". Display then shows "Load page 1 Press [OK]". Display shows "Storing fax: Page 1". Display then changes to "Another page? >Yes". Then i press an arow next to the "OK" button to change Yes to No and then press "OK". Display then shows "Dialing & phone number". When connection is made, it sends the fax. It goes through a similar scenario when attempting to copy from the ADF. Load original in ADF and press "Start Copy". ADF feeds original through scanner & display shows "Copying Page 1".
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Dear X-23,
I'm sorry to report that your reset didn't correct my problem. I tried that fix earlier today. I'll have to see if I can connect it to a PC and try the download fix that you suggested. I'll let you know if I'm successful. I do thank you for your reply.
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1. How to scan using the document feeder?
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This question was solved.
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Thanks for your help. I figured that out on my own, not the resolution I was hoping for. Sometimes I bring my work laptop home and didn't want to install the Full Software onto my work laptop. But if that is the only way I can resolve my issue, then I guess it will have to be done.
Thanks again!

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Hello teri!
If the scan roller stopped feeding, it sounds like the imageCLASS MF4350D may need the ADF cleaned. Try the Knowledge Base article below:
http://bit.ly/ZYMolP
If this doesn't fix the issue, you might want to contact Technical support directly. You can get more help through This Link.
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Ever since I installed McAfee, I can no longer scan a document from my HP 6500A Plus to my Dell Inspiron desktop computer. I keep getting the message "Scanner communication cannot be establisheed".

Hi Greg42,
Thank you for getting back to me again. If the printing is also showing issues, such as the slow printing, it's possible the printer itself could be at fault.
I'd suggest loading about 10 blank pages and make 10 blank copies to test out the hardware without involving the computer in any way. If the copies show problems, the printer has an issue.
If you find that the copies are working fine, run the Print and Scan Doctor from your computer to fix or detect printing and scanning problems. You can save this tool right to your desktop and run it twice (and when needed in the future) for printing and scanning.
Let me know how you make out thus far and we'll go from there.
Cheers,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanning Issue

I am using a hp laptop with Windows 8.1 to print and scan wirelessly to a hp LaserJet Pro 200 color MFP M276nw. I can print wirelessly from my laptop, but can no longer scan to the MFP. I receive a message that says :"Cannot communitcate with device". I've tried using the hp scan app, Picassa, and Paint - same result. I've tried to resolve this issue but can't find a solution that helps. I've downloaded updates for the "Print and Scan Doc", but still can't find a fix. I can't understand why I can use Picassa and Paint to communicat a print job but not a scan job within the same machine. Any ideas?

Hi @MaryKaren ,
I see that you are experiencing issues scanning from Windows 8.1. I would like to help.
Access the device manager window, to see if the scanner driver is listed under Imaging Devices.
How do I get into Windows Device Manager?
Click on View across the top and select show hidden devices.
Open imaging devices, it should list the printer name there. If the printer is listed as pnp, right click and update the scanner driver. Let me know how the printer was listed.
Check the Windows Image Acquisition (WIA) services:
In desktop mode, press the Windows key and R at the same time, to show the run command line.
Type services.msc and then click OK..
In the Services window, right-click Windows Image Acquisition (WIA) service, and then click Properties.
Click the Dependencies tab.
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In the main Services window, make sure that Remote Procedure Call (RPC) and Shell Hardware Detection show as Started in the Status column. If they do not, continue to the next step to start the service.
In the Services window, right-click Windows Image Acquisition.
If the option to start the service is available, click Start.
If the option to stop the service is available, click Stop. When the service stops, right-click Windows Image Acquisition (WIA) again, and then start the service.
Close the Services window.
That information was provided by this URL.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title. Go to Solution three: Check the Windows Image Acquisition (WIA) services.
Temporarily turn off any Antivirus Software, just to make sure it isn't interfering.
Try scanning again from the HP Scan Software.
If you are still having issues then check that the scanning ports on the router to make sure that they are open.
A router update may have blocked the scanning port.
You can contact the router company to check and open these ports 9220/9500/427 on the router.
Can you scan by a USB connection?
What were the results when you ran the Print and Scan Doctor previously? (did it print or scan, any error messages)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Scanning issues from glass to feeder

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