Scanning issues on HP Officejet 4500

HELP!!!!
I have a HP Officejet 4500 G510n using wireless can print with no problem, However, when I try to scan the screen says:
Hp Imaging device is not found....
I have uninstall .. reinstall and still unable to scan and unpluged no luck
im using Microsoft Office Windows Vista 64
Thanks in advance.

Hello nsj77.
Welcome to the HP forums! I understand you are unable to scan a document using your Officejet 4500.
Please follow this entire HP document on 'The HP imaging device was not found on the network' Message Displays in Windows.
Let me know if this document resolves your issue or not.
Looking forward to hear from you.
I worked on behalf of HP.

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How can i scan to email with officejet 4500 G510a

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Hi @bfloreza,
Welcome to the HP Support Forums. I gather that you would like to learn how to scan to email with your Officejet 4500 G510a printer.
I have included the How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG) document. It will walk you through the process to scan to email.
I hope this helps.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Borderless Printing issues with HP Officejet 4500

I have created a document using Microsoft word 2007 and am having trouble printing this document without borders. I have a HP Officejet 4500 which does support borderless printing. I have gone into properties when getting ready to print and made sure to check the borderless box. I am still left with a small 1/8 inch border around the entire page. I tried the shortcuts and selected brochures with the same results. I also tried changing the settings through word. I went into page set up and made the margins "0.0" on both sides as well as the top and bottom of the page. It still prints with borders. What am I missing???? Any help would be greatly appreciated.

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Hi @joann2164
Welcome to the HP Support Forums. From your post, I understand that you are trying to scan to DropBox using one of the apps found on the front panel of your Officejet Pro 8600 printer.
For this issue, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Failure to scan, copy, and fax for HP Officejet 4500

I am trying to scan with my HP Officejet 4500 and it is not allowing me to do so. When I turn on the printer it says "Scanner Failure. Cannot scan, copy, or fax". When I try to scan, I have the wireless option to send it to my computer and when I select my computer, nothing happens and it takes me back to scan, copy, fax menu. I have tried installing and reinstalling and unistalling too many times. I have also unplugged all wires. Nothing is working. I have had mutiple problems with this printer and it is not even a month old. How do I fix this issue.

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Hi jacorcoran. Scanning should be possible with built in scanning capability. This document shows 2 different ways to scan in the "Windows RT" section.
How to Scan: Windows RT or Windows 8 Tablets:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03536828&tmp_task=useCategory&cc=us&dlc=en&lc=e...
If this doesn't allow for scanning, the printer's scanning component will need to be troubleshot. Make sure you can do a stand alone copy (direct from the front of the printer) to ensure the scanning hardware is functioning. Let me know how it goes.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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How to scan with hp officejet 4500

How to use the hp officejet 4500

Hey @Eben61 ,
Thanks a lot for the question, now lets get you an answer!
I understand that you are looking to learn how to scan on your HP Officejet 4500.
So that I am able to further assist you with this I need you to let me know which operating system you are using and how you have the printer and the computer connected
1. What Operating System are you using? Press the link to find out, in case you don't know already. http://whatsmyos.com/
2. Is the printer connected via a Wireless connection or a USB connection?
Look forward to hearing back from you.
I worked for HP.

Re: i lost my install disk that came w/ my HP officejet 4500 wireless do I download the basic driver

I need help installing my printer I just bought a new desk top and need to get my printer installed

Hi @MKSS ,
I see that you need the drivers for the Officejet 4500. I will certainly do my best to help you.
Here is the URL to download the Full Feature Software and Driver. This will also install additional software for using the printer features and scanning software.
HP Officejet 4500 Wireless All-in-One Printer - G510n Drivers.
Select your operating system, click next and click on the software to download and install.
This link provides all the steps for installing the printer, by a USB or a network connection. Just select your operating system and how you want to install the printer. Install / Uninstall software & drivers.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Officejet 4500 Wireless Problems

Printer will not print documents. It is clearly turned on, but the computer says it iis powered off. How do I fix this issue?

Hello mjpHP,
I understand you have switched internet providers and are having an issue connecting your Officejet 4500 to your network. I would like to help you.
Could you please respond with:
Which model of 4500 you have:
HP Officejet 4500 All-in-One Printer - G510g
HP Officejet 4500 Desktop All-in-One Printer - G510a
HP Officejet 4500 Wireless All-in-One Printer - G510n
Also, the password will be case-sensitive when you are inputting it.
Hope to hear from you soon!
Thanks,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

OS 10.4.11 and HP Officejet 4500 compatibility issue (scanning)

Hi there,
I am having a compatibility issue with a G4 (OS 10.4.11) and a HP Officejet 4500 (all-in-one).
(Sorry if this is a little long, but there are many specs and many attempts listed here).
Problem: I cannot scan from the computer (upon opening HP Scan, a Browser Device window pops up, asking to "Choose a scanning device" the model is not listed, and it continues to search for a device but cannot find it) or from the scanner control panel to the computer (I tried selecting Open in HP Scan and Open in Preview from the panel –it then says on the panel "Starting scanning" but it doesn't scan even though the power button flashes (it then reverts to date and time), and the program it's opening in on the computer just seems to hang).
Still, some functions work fine:
- I can print from the computer to the printer (it recognizes the printer)
- The HP fax test seemed to run fine (via computer)
- As a stand-alone device (without the computer), I can photocopy in B&W and color –so there doesn't seem to be anything wrong with the scanner itself.
Here are the specs:
Computer specs:
- PowerPC G4, 933 MHz, 512 MB SDRAM, running OS 10.4.11 (no Intel Core processor)
(the hard drive is partitioned into 3 –one runs 10.4.11 (the others Jaguar and OS9 –for compatiblity with other programs/peripherals) –21GB space remaining on 10.4.11 partition
All-in-One specs:
- HP Officejet 4500 G510g-m (USB, not wireless) all-in-one (printer/scanner/fax/copier) with USB 2.0 high-speed A-B printer cable (says in literature and on box it is compatible with the G4 running OS 10.4.11, 256 MB RAM, 500 MB HD)
I contacted HP Tech Support. They suggested the following which were tried and failed to work:
- shutting everything down and restarting (many times)
- they checked to see if there was any update to the HP software –there didn't appear to be
- plug power cord directly into wall outlet
- switch to USB 2.0 cable (from 1.0)
- unplugging and replugging the USB 2.0 cable
- plug USB directly into the G4
- turning off the firewall (under System Preferences - Sharing)
- "scrub" or complete uninstall of all HP software (twice)
- search and removal of files via system and user libraries pertaining to HP (and some Epson files)
- verify and repair permissions (twice)
- reinstall of HP software (twice, second time after scrub/uninstall and verify/repair permissions)
- Software Update (via Apple menu) –only found Java 1.3.1 and 1.4.2 Release 2 (version 2.0) which they suggested might fix the problem –I downloaded and installed them, and then J2SE 5.0 Release 4 (version 4.0) which I downloaded but could not install (error message)
I then contacted Apple Tech Support and they said to go to support.apple.com and do a manual search for "HP 4500" –I did not find any drivers.
[I did previously have an Epson CX 4600 all-in-one which scanned fine with a USB 1.0 cable, even after the printheads had clogged shut –and I had had a HP Officejet J4580 which worked fine (which was for a family member) –this software would've been removed with the current HP installs and scrubs]
I am on the verge of returning this –it has also gotten several very bad reviews on the Apple site (for the wireless), however, I may have trouble finding a compatible device, as one running 10.4 is getting hard to find (unless I buy used, then no warranty and potentially other problems).
If anyone knows of any drivers or has any other information as to why this is not working, I would be most grateful (BTW, I am not much of a tech guy, so please bear with me).
Thanks.
Frazzled Macuser

Hey @Greenise,
Welcome to the HP Support Forums!
I would like to assist you today in getting the proper Full Feature Software and Driver package to install your HP Officejet 4500 Desktop All-in-One printer on your Mac OS X 10.4.11 Operating System.
Below is the link for the Full Feature Software and Driver Installer. Simply click on the link and select the 'Download' button in the top left hand corner. Once the download is complete just run through the on screen instructions to install your printer.
HP Officejet Full Feature Software and Driver (Universal) - Mac OS X 10.4,10.5 and 10.6.
Please let me know if this installer works for you and if you have any other questions. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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HP Officejet 4500 will print but won't scan - MAC OS 10.6.8

Hi
We've been using our HP Officejet 4500 for about 3 years with mostly no issues. Recently, we were having some issues. We uninstalled the software and then used Apple Software Update to reinstall. Now the printer works perfectly for printing wirelessly. But scanning is not even an option. I cannot scan from the control panel on the printer. When I go into system preferences, the little printer icon says "Print & Fax", not "Print & Scan" and there is no scanner option to be found once I am in "Print & Fax". I used to have an HP Scan program on my Mac that I could open and scan from there but now that is gone. The HP website tells me to simply use Apple Software Update for drivers and software. Apple Software Update tells me I have everything I need. I have performed "Repair Disk Utility", rebooted, deleted the printer and added it again.
Please help. Thanks.

Hello @Yakbihn ,
Welcome to the HP forums.
I understand that you are having problems scanning with your officejet 4500.
I would like to help.
HP Scan software is not available through Apple Software Update (ASU) for some HP Multifunction Printers.
And as you and I know, The Drivers are not available on HP.com.
There are still ways for you to scan.
The links below are for a laserjet and the other 10.9
The steps will be the same.
HP LaserJet MFP - Scan in OS X 10.9, 10.8, 10.7, or 10.6
Scan from OS X v10.9 Mavericks
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP OfficeJet 4500 and OfficeJet 4600 both not copying any more but will scan and print

My computer/networking business has 3 HP OfficeJet AIO printers: 2 x 4500 (about 2 years old) and 1 x 4600 (about 6 months old). Only the one 4500 is still able to do everything it should. The others can both print and scan but can't copy any more. (The failures happened at different times). I have no idea about faxing because we never use this function - we don't have a landline to test it.
This is nothing to do with the PCs because we're just trying to use the standalone copy function directly from the printer. It makes no difference whether we place the document on the glass or in the auto sheet feeder. At one point, the 4600 was able to make colour copies but not mono copies but now it can't do either.
We have always used only genuine HP cartridges in both printers and they have been replaced recently - as I say, we can print fine, we just can't copy.
Clearly this isn't a software/driver issue but I can't understand how it can be a cartridge or scanning issue either (you can hear and see that it scans the document, it's just that nothing comes out on the paper). Is there some kind of firmware linking the scanning to the printing function that could have gone wrong? If so, how do we fix that? The 4600 self-updates using its wireless internet connection so it should be on the latest firmware.
Thanks.

Hi,
Please try printing a Self Test report for both of the printers, can you see both Black, Cyan, Magenta and Yellow colors listed as expected?
Below are the steps for the 4500:
http://support.hp.com/us-en/product/HP-Officejet-4500-All-in-One-Printer---G510g/3919445/model/39194...
For the 4630 print a self test as following:
On the printer control panel, press the Down Arrow () to scroll to Tools, and then press OK.
Press the Down Arrow () to scroll to Print Quality Report, and then press OK. The printer prints the test page.
Figure : Example of a Print Quality Diagnostic report with no defects
If both of the tests appear fine, is the printer connected directly to a wall socket or may it connected through any power strips, hubs, surge protectors. etc.?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet 4500 will not scan

Ihave an HP Pavilion running Windows 7 Home Premium and an HP Officejet 4500 510g all-in-one. I suddenly cannot scan from the Solution Center or from the front panel of my printer. The Solution Center first gave me an error:
8,[(8,101,0)]. I rebooted computer and tried again, and it scanned a third of a page and froze. I downloaded the new HP Print and Scan Doctor and ran it. It showed an error when scanning the drivers(no error number). It instructed me to unplug printer power, plug it back in, reboot computer and try again.Upon doing so it , the scan doctor came back with another error and said it could not fix the issue and showed me a link to HP Support. Clicked on the link and it was the Driver downloads page. I downloaded the full driver, but have not installed it yet. First, I'd like to know if, since i have the original disc that came with the printer, should i install from the disc, or install the downloaded driver? (Both have the same date of release on them). Are they different somehow? Is one better than the other? Secondly, I'd like to know if i need to uninstall any software or drivers before i install the new one? Or will the new one just overwrite and "fix" the bad one? Thanks in advance for your help. I really appreciate it!
P.S. If i do need to uninstall anything, Please tell me exactly what to uninstall. Thanks!

Hello BLKFEATHER, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Can't scan as a pdf from my hp officejet 4500 printer

Can't scan as a pdf from my hp officejet 4500 printer
I have windows 7 professional... please help

Hey Patricia Davis,
Firstly, please clarify whether you are trying to use scanner or printer option as both are different.
What exactly are you trying to do with your document? Do you face the same issue with all documents or any specific one?
Is there any error message that prompts on your screen?
Let me know.
Regards,
Anubha

Scanning issues on HP Officejet 4500

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