Scanning "no connection" issue

I am using a MAC 10.9 and a HP6500 E710n-z printer
I am able to fax and print so I believe I have a good connection to my computer and I do see my computer name and I can select my computer as the destination for the scan. but then I get the error:
The action “Scan from an HP Device” could not be loaded because it is damaged or missing necessary resources.
I tried resetting the connection in the utility section but it doesn't work. I did see an "idle" message in the device status. But, I don't know what that means or how to fix that.
Any help as soon as possible is greatly appreciated, I am trying to scan some medical records to my 94 yo grandmother's doctor. TIA-

Hello there @nimia ,
There is no full driver and software available for the model of printer you have with Mavericks, therefore there is no scanning software included with the HP software.
There are other options for you that should work.
Click this link and scroll down to "how do I scan with the driver from Apple Software Update" to see the information you will need: OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
I hope that helps you scan, have a wonderful day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

HP PhotoSmart 7510 suddenly has severe connectivity issues

I have a HP PhotoSmart 7510 printer since about 2 months. Initial setup worked like a charm and the printer has been working pretty much perfectly for the last 2 months. Wireless printing, scanning and internet access on the printer (e.g. for Facebook photos) all worked. Just from time to time i would get the occasional (mildly annoying) message on my computer saying "scan to computer is currently unavailable" but it usually worked itself out and whenever I needed it to work, it did work.
But since a few days ago, it has some severe connectivity issues. I didn't change any settings on the printer, router or computer - the issues just started appearing by themselves. I startet getting much more frequent messages on my computer saying "scan to computer is currently unavailable". I noticed I couldn't print anymore, and restarting computer, printer and/or router didn't help at all. The only thing so far i managed to print wirelessly since the problems started were the first 5 pixel rows of an image I tried to print, the rest didn't transmit.
It seems the printer still connects to the WLAN but printing and scanning no longer work, and whenever I try to access a web service on the printer (like Facebook) it says it has no internet connection, even though the WLAN light is lit up (not blinking) and all the wireless status reports say "congratulations, no problems found" and display IPs etc. just like normal.
I looked at the threads "PhotoSmart 7510 connects to router, but not to the web.", "Wireless printer (HP Photosmart 7510) not connecting to network" and "Photosmart 7510 won't connect to Web Services" but they weren't a big help. Activating EWS didn't work because even though the printer showed its IP address to be 192.168.1.3, when I entered this in my web browser it didn't find the printers configuration page.
I tried the following steps from one of the threads:
1. Restore the Network defaults
2. Unplug the printers power cord while it is still on. Leave it unplugged and walk to the router.
3. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically.
4. Plug the power cord back into the printer. Once plugged back in the printer should power on automatically.
5. Run the Wireless Setup Wizard to reconnect the printer to your wireless network.
6. Try enabling Web Services.
I followed these steps exactly. Interestingly, even though I had done step 1 and restored the network settings to factory defaults, after turning back on, the printer somehow still had its old settings saved and reconnected to the network.
It seemed to have fixed the problem, the printer finally had internet access again (Facebook app showed my photos) and scan to computer found my PC. But after just about 3 minutes, the printer had lost its internet connectivity again. When opening the Facebook app, it displayed the same error message it did before. And printing no longer worked as well.
So, what is wrong with this printer?! It has the newest software update by the way (I checked during the 3 minutes it had internet access.) My computer is a HP Windows 7 x64 machine (EliteBook 6930p) and the router I'm using is a Netgear WNDR3700.
I specifically bought this printer for my studies at university. In one week i have my exams and in order to study I REALLY need to be able to print some of my course materials! So any help as quickly as possible would be greatly appreciated. Or do you think this is a case for a warranty replacement, considering the printer's really strange and error-prone behavior?
Thanks a lot!

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

Failed Hardware Scan and other issues E440

Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

Officejet Pro 8600 Plus connection issue - HELP!

I have a strange issue: after some hours, the communication link is dropped between the computer and printer. When this happens, IE becomes unusable and will not connect to anything. This is replicated on three XP home machines. The fourth, a vista ultimate machine, does not seem to be affected (yet). I get the "scan to computer is disabled" error. It cannot be re-enabled. At this point I cannot print either. I can reach the embedded web server on the printer via firefox and can still surf using firefox. I can ping the printer, but again once the connection is dropped, no printing or scanning to the computer. The only thing I've found that resolves the issue (temporarily) is to reboot the computer, which just starts the cycle again.
last night I installed the software on an XP machine and the laptop to test when the connection dropped. They lasted from 7pm Monday until I got home at 5pm Tues. The machines were not used. Once I started using them (firefox only), then they dropped the connection within a half hour of each other around 7pm. The other XP machine lasted from 7pm Mon until 7am tues, when my wife started using it and then noticed it dropped sometime that tues between 7 and 9AM. An 11am tues reboot ran OK until 10 pm tues when connection was lost again (and IE is now dead). The Vista machine has been running since 7pm monday until now (930pm tues) and still seems to be holding.
printer hardwired, to router, static IP, 100-full link speed (also tried 10-half)
router dlink di-655
two XP machines are hardwired, vista is hardwired, and last xp machine is a laptop on wireless.
I've swapped cables rebooted and reinstalled multiple times. I must have a file a mile long on the support phone line. They were unable to fix it. I asked this to be escalated, but who knows when I'll get a response.
I've toggled firewalls - XP built in
I've uninstalled anti virus software
I've even put up with crazy suggestions from tech support like changing the router channel (uhh, it is wired!)
one xp machine had an AIO 4215 hooked via USB and the others printed to it via network, but the printer has been deleted from the networked machines.
I can ping 127.0.0.1 which is supposed to indicate the tcp service is OK.
I have not reset winsock .. I can see one machine being bad, but three????
malware / virus scan shows no issues. Again one maybe, but three??
The only thing I can think of is that there is something in the XP networking stack that conflicts with the new 8600 software as hours pass. Perhaps there is some polling operation that goes on then dies after some time, then it kills IE as it dies.
When the printer works it is great, but rebooting is not a permanent solution to this.
any suggestions would be greatly appreciated!!!!!! I am stumped and so is tech support. They are sending it to engineering, but who knows when they will respond.
thanks in advance.
This question was solved.
View Solution.

well it looks like I have a working solution ... I downloaded a freeware file called process.exe . I made a cmd file via notepad with the following contents:
rem this is to keep the HP network printer communicating with the desktops
rem
process -k "hpnetworkcommunicator.exe"
rem
process -k "scantopcactivationapp.exe"
rem
"C:\Program Files\HP\HP Officejet Pro 8600\Bin\HPNetworkcommunicator.exe"
rem
Start "" "C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" -deviceID CNXXXX:NW -scfn "HP Officejet Pro 8600 (Network)"
the XXXX is your printer serial number with an extra character or two. Pull that number from the port tab after you pull up "properties" for the 8600 printer.
This cmd file basically restarts the printer link. It opens a command window that launches the program to re-establish the link.. then it closes the command window. The launched program shows that the communication link is dead (just for a few seconds), but then it makes the connection... THEN you hit the close button and coninue your work until it dies again.
I may have it autorun every X hours if I can narrow down a good time. Until then I have a shortcut on the desktop to "FIX HP LINK" ... I only had to do this for my XP machines, as the vista one seemed OK.
What ticks me off is that I shouldn't have to do all of this diagnosis. It would be nice if there is a fix in the pipeline so the link stays stable al the time. I've spent hours trying to figure this crap out.
Anyhow, I hope the time I spent helps someone. PS, thanks to the OJ6500 thread that had the info for the scantopcactivationapp.exe program.
PS ... I'm still waiting for an engineer to contact me, if any HP employees are reading this.
PSS I haven't tried this without killing and restarting the hpnetworkcommunicator stuff, but it works for now.

My MacBook Air has recently started having substantial WiFi connectivity issues. How do I fix this?

For the last couple weeks my MacBook Air has started having some mighty substantial connectivity issues.
When I wake it from sleep, or if I'm using it for an extended period (say, more than 5-10 minutes), the connection will become extremely unreliable. This primarily happens with browsers, or the Twitter application. For example, if I start a call on Skype the call will continue to function just fine, but I won't be able to connect to any websites through any browser. I've tried Safari, Chrome, and Firefox while the connectivity problems are occuring. When they do occur, a full shut down and cold boot are required to make it work again for a short while.
Does anyone know what might be causing this? I've done numerous checks for malware using Clam Xav and Sophos Anti-Virus. (I didn't suspect that this would be the issue, but it was still something that I decided to rule out.) Additionally, I've tried connecting using both the 2.4GHz and 5GHz bands on my wireless router. Neither seems to be more successful than the other. (Note: The 5GHz works perfectly and without interruption on my iPad and desktop PC. The 2.4GHz works perfectly with my iPhone 4S and Xbox 360. I feel that with that in mind, I can safely rule out the router as the root of the problem. Both of these examples go on for very extended periods of time. I game regularly using both my PC and Xbox 360.)

Hi Jollified,
Does your sound work when you try to use head/earphones? If so, try the following:
Plug your Headphones into your Mac.
Play a sound through them (a song for example), then stop the sound.
Make sure 'Preferences' is isn't open. If it is, Quit.
Launch System Preferences > Sounds.
While the Sounds tab is open and set to 'Headphones', pull out the Headphones from the jack.
You should see your Mac reset to 'Internal Speakers'
Also, I see you have tried resetting the PRAM, have you tried resetting the System Management Controller (SMC)? Resetting the System Management Controller (SMC) on your Mac - Apple Support
As for your MacBook not sleeping when you close the lid, there are many reasons this can occur.
First of all, check out Apples article on the issue: OS X Yosemite: If your Mac won’t go to or stay in sleep If you find these steps don't help, try a few of the following:
A common cause for the Mac not sleeping is your printer. If there are queued jobs waiting to be printed, but your printer is switched off, for some reason you Mac just wont like it and simply will not go to sleep. System Preferences > Print and Scan > Open Print Queue
Do you have an Ethernet Cable connected? People have reported in the past that removing their Ethernet allowed their Mac to sleep. This goes for other things you may have connected directly to your Mac also.
Try heading into your Mac Preferences > Sharing and deselecting 'Internet Sharing' as well as 'Printer Sharing'.
Also deselect Wake For Network Access by heading to System Preferences > Energy Saver > Power Adapter > Wake For Network Access.
Energy Saver > Schedule > Startup or Wake - Uncheck.
Alternatively, set your system preferences to Never Sleep, and put into Sleep manually: System Preferences > Energy Saver > Computer Sleep > Never.
Good luck!

Can't scan or connect to WPA network since kernel upgrade

Hi guys,
I upgraded to kernel 2.6.29 earlier today and have been having trouble with scanning and connecting to WPA encrypted networks since. I'm stuck with a wired connection for the minute, but I can't have the wire going through the house for so long otherwise somebody will trip over it - probably me.
I usually use netcfg to connect to the network, but since the update that has failed.
My network called is a Belkin USB Wireless G, model number F5D705ed version 5000ed. It worked perfectly fine on 2.6.28 using the rtl8187 native drivers.
dmesg output for 2.6.29
usbcore: registered new interface driver rtl8187
rtl8187: 8187B chip detected.
wmaster0 (rtl8187): not using net_device_ops yet
wlan0 (rtl8187): not using net_device_ops yet
phy0: hwaddr 00:1c:df:47:44:c0, RTL8187BvE V0 + rtl8225z2
I can start the card up using
sudo ifconfig wlan0 up
When I attempt to scan for a wireless network, I get
sudo iwlist wlan0 scan
wlan0 No scan results
The network is WPA, and would scan fine on 2.6.28.
wpa_supplicant.conf looks like this
ctrl_interface=DIR=/var/run/wpa_supplicant GROUP=wheel
eapol_version=1
ap_scan=1
fast_reauth=1
network={
ssid="Arazmataz"
psk="*****************"
priority=5
I should note though, that since the update - /var/run/wpa_supplicant seems to have disappeared.
network.d/profile looks like
CONNECTION="wireless"
INTERFACE=wlan0
SCAN="yes"
SECURITY="wpa"
ESSID="Arazmataz"
GATEWAY="192.168.1.1"
KEY="**************"
IP="dhcp"
IWCONFIG="rate 54M"
TIMEOUT=120
dhcpcd times out also and netcfg fails to connect. Going back to WEP seems to work ok.
iwconfig
wlan0 IEEE 802.11bg ESSID:""
Mode:Managed Frequency:2.412 GHz Access Point: Not-Associated
Tx-Power=20 dBm
Retry min limit:7 RTS thr:off Fragment thr=2352 B
Power Management:off
Link Quality:0 Signal level:0 Noise level:0
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:0 Invalid misc:0 Missed beacon:0
Please help!
Thanks.
Last edited by paulingham (2009-04-09 19:04:23)

brain0 wrote:So everyone whose issue is NOT solved by installing crda and configuring it, please raise your hand (paulingham, I guess you will be one of them).
*raises hand*
I've made some progress though - but still can't connect. I can now scan for a network though.
/etc/conf.d/wireless-regdom
WIRELESS_REGDOM="GB"
/var/run/wpa_supplicant still didn't exist, so I created a /var/run/wpa_supplicant folder - and saw a few success messages in the log. This allowed me to bring the card up again and scan for a network.
At this point, I was getting excited until netcfg2 still kept telling me that it couldn't associate with the network.
I installed wicd and gave that a go and got the following. I did a 'tail -f /var/log/wicd/wicd.log' and got this;
2009/04/10 15:17:10 :: Connecting to wireless network Arazmataz
2009/04/10 15:17:10 :: Putting interface down
2009/04/10 15:17:10 :: ifconfig wlan0 down
2009/04/10 15:17:10 :: Releasing DHCP leases...
2009/04/10 15:17:10 :: Setting false IP...
2009/04/10 15:17:10 :: ifconfig wlan0 0.0.0.0
2009/04/10 15:17:14 :: ifconfig eth0 0.0.0.0
2009/04/10 15:17:14 :: Stopping wpa_supplicant and any DHCP clients
2009/04/10 15:17:14 :: killall wpa_supplicant
2009/04/10 15:17:14 :: iwconfig wlan0
2009/04/10 15:17:14 :: Flushing the routing table...
2009/04/10 15:17:14 :: route del dev wlan0iwconfig wlan0
2009/04/10 15:17:14 ::
2009/04/10 15:17:14 :: route del dev eth0
2009/04/10 15:17:14 :: Generating psk...
2009/04/10 15:17:14 :: ['/usr/sbin/wpa_passphrase', 'Arazmataz', 'key commented out here']
2009/04/10 15:17:14 :: Attempting to authenticate...
2009/04/10 15:17:14 :: ['wpa_supplicant', '-B', '-i', 'wlan0', '-c',
'/var/lib/wicd/configurations/001b11ada667', '-D', 'wext']
2009/04/10 15:17:14 :: iwconfig wlan0
2009/04/10 15:17:14 :: Putting interface up...
2009/04/10 15:17:14 :: ifconfig wlan0 up
2009/04/10 15:17:18 :: iwconfig wlan0 mode managed
2009/04/10 15:17:18 :: ['iwconfig', 'wlan0', 'essid', 'Arazmataz', 'channel', '6', 'ap',
'00:1B:11:AD:A6:67']
2009/04/10 15:17:18 :: WPA_CLI RESULT IS SCANNING
2009/04/10 15:17:19 :: WPA_CLI RESULT IS SCANNING
2009/04/10 15:17:20 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:21 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:22 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:23 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:24 :: WPA_CLI RESULT IS SCANNING
2009/04/10 15:17:25 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:26 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:27 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:28 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:29 :: WPA_CLI RESULT IS SCANNING
2009/04/10 15:17:30 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:31 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:32 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:33 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:34 :: WPA_CLI RESULT IS SCANNING
2009/04/10 15:17:35 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:36 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:37 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:38 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:39 :: WPA_CLI RESULT IS SCANNING
2009/04/10 15:17:40 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:41 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:42 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:43 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:44 :: WPA_CLI RESULT IS SCANNING
2009/04/10 15:17:45 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:46 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:47 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:48 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:49 :: WPA_CLI RESULT IS SCANNING
2009/04/10 15:17:50 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:51 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:52 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:53 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:54 :: WPA_CLI RESULT IS SCANNING
2009/04/10 15:17:55 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:56 :: WPA_CLI RESULT IS ASSOCIATED
2009/04/10 15:17:57 :: WPA_CLI RESULT IS 4WAY_HANDSHAKE
2009/04/10 15:17:58 :: wpa_supplicant authentication may have failed.
2009/04/10 15:17:58 :: exiting connection thread
I checked the password multiple times, and it is what it is supposed to be. Still no luck connecting.

Wi-Fi Connection Issue at Startup When NAS configured as Login Item

Hi!
I recently ran into internet connection issue during startup. I managed to find the culprit (it's the firewall) but I believe there should be more behind just blaming the firewall for it.
Before I go any further, it would be best if I try to explain the setup that I have. Also, note that I'm a newbie when it comes to terms like DHCP, IP address, IPv4, IPv6, etc. I think I may have an idea what they do, but I'm not quite sure whether that idea jibes with the real thing. Whatever. Anyways, here's the setup.
For the internet connection at my place, I use a Cisco wifi router and an Airport Extreme Base Station. The Cisco router has been set up to have its own wi-fi network, while the Airport Extreme Base Station is connected to the Cisco router using ethernet. I set up a separate wi-fi network for the Airport Extreme Base Station and almost all of my devices are connected using the Airport Extreme's wi-fi network.
I have 3 external hard drives connected to a USB hub, which in turn is connected to the Airport Extreme base station.
2 Macbooks. One is a white, late 2007 MacBook running Lion. The other is a MacBook Pro running Mountain Lion. I turned the firewall on for both Macbooks.
Initially, there was no problem connecting to the internet and also the 3 external hard drives from the Airport Extreme. I did the wireless connecting to the external hard drives manually after startup (open finder > navigate to airport extreme at the sidebar > click on the hard drives one by one until the eject icon and folders are shown). You can imagine how soon this got annoying for me (yeah, I shutdown my macbooks everytime I finish with them, it's a habit). So I put these external hard drives as a login item at startup (in the system preference setting for accounts) so that I won't have to do this everytime I start my macbooks.
This is where it got interesting.
For my MBPro, during startup the wi-fi icon at the menu bar will show that it was trying to connect and then the '!' symbol is shown. When I go to system preference > network, there was a message about self-assigned IP. I notice that it starts with 169, which is not the usual IP assigned to devices in my home network. This, however, usually did not last long. Soon enough the '!' symbol is gone and the wi-fi connection becomes normal with finder windows popping up showing folders for the external drives. It's a minor annoyance, waiting for the '!' symbol to go away (I think it got something to do with DHCP settings sent from the router and the self-assigned IP address, but again I'm not sure), but at least the MBPro can connect in the end.
For my white MB though, things didn't go well. The '!' remains in the wi-fi icon and there was no internet connection, no matter how long I waited. Even after removing the external drives from login items the problem persists during startup. If I remember correctly sometimes there is a pop-up saying that the computer could not connect to the airport extreme server (this also happens on the MBPro).
I initially tried resetting the wi-fi setup (removing the network from the list of known network in system preference > network, removing the wi-fi network password from keychain access) to no avail (in both macbooks). As mentioned above, I also tried to remove the network hard drives from login item but even after that the connection problem persisted in my white Macbook, while the MBPro initially showed the same symptom before finally managing to connect with the proper IP address.
Finally, after googling through forums some people suggested that turning off the firewall might work. I did so, and voila, it did remedy the situation. Both Macbooks manage to connect to the internet during startup without any fuss, and both even manage to connect to the network drives during startup (I put them in again as login items to see if it would cause further trouble).
So, the firewall was the culprit. But it only started acting up AFTER I put the network drives as login items.
Can anyone explain the cause of this?
Anyways, thanks for reading!

Make sure you are using the passkey found on the Homehub and not your email password. You may need to "Forget" the connection on the phone and scan again then enter passkey.

Connectivity issue in RAC(exadata)

Team,
oracle version : 11gr2
2 node rac
exadata x2-2
Application team is complaining the connectivity issue and they are telling we get connection after 5 to 8 hits on the application
application logfile errors are below
SQL Error: 17002, SQLState: 08006
[o.h.u.JDBCExceptionReporter:234] : IO Error: The Network Adapter could not establish the connection
Please can anyone guide me As dba what are the things we need to check
Thanks
Prakash GR

Hi,
Thanks for the information, i have one question, which ip in database server first communicate to application request
is it scan ip, vip,host ip OR local listener IP? and is all db server ip's(scan ip, vip, host ip and local listener ip) should be pingable from application server ?
and also the application users says
"We are sometimes able to connect, but when we try 5,6 times we hardly able to connect once
as i am new to rac please help to understand .
Thanks
PGR

Xbox WiFi Connection Issue with Xfinity Router DPC3941T

Hello, I am unable to connect my Xbox 360 (slim) to our Xfinity modelm/router model DPC3941T. The SSID for each band (2.5ghz and 5.0ghz) is enabled, however, the xbox console is unable to detect. I have tried the following:-resetting network settings on the xbox console-restart modem-configure manual wifi network (trying each band) but get an error unable to connect to network I have spent some time scanning through these forums and others via Google search, but I only see many older posts related to different model routers. Is anyone familiar with this wi-fi connection issue using an xbox 360 and DPC3941T? Please assist thank you!

Hello, I am unable to connect my Xbox 360 (slim) to our Xfinity modelm/router model DPC3941T. The SSID for each band (2.5ghz and 5.0ghz) is enabled, however, the xbox console is unable to detect. I have tried the following:-resetting network settings on the xbox console-restart modem-configure manual wifi network (trying each band) but get an error unable to connect to network I have spent some time scanning through these forums and others via Google search, but I only see many older posts related to different model routers. Is anyone familiar with this wi-fi connection issue using an xbox 360 and DPC3941T? Please assist thank you!

Connection doctor and connection issues

I have nothing blocking my internet connection, however mail is a nightmare for me. I continually receive connection issues via the connection doctor for imaps, pops, and icloud.
Are my settings wrong? I have checked with each of the settings and they are set per instructions provided. Some are google, some yahoo, icloud, etc.
This is really annoying and I could really use some help.
Here is a typical message: Could not connect to this Google IMAP server. Check your network connection and that you entered the correct information in the Account preferences. Also verify that the server supports SSL. If it does not, deselect the 'Use SSL" checkbox in the Advanced tab of Account Preference"
I have done all of this and am still having troubles.
I am also receiving SMTP connection issues - "Trying to log into this SMTP account failed. Verufy that the username and password are correct."
I have checked and all are correct. Even more confusing, these issues are not present all the time - however I have not changed anything between when times are good and bad.
Sigh - I hope someone has an idea to help me out.
Thanks in advance for your time and thoughts.
Patti
I am running osx 10.8 mail 6.2 and use xfinity for my internet (as I mentioned, I disabled their firewall trying to fix this)

Hi there Japps1,
You may find the troubleshooting steps in the article below helpful.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
-Griff W.

Excel ODBC Connection Issues

I'm having some issues importing external data from an Oracle 9i database.
Here is what is happening:
I am initially able to import data from the table I want to into Excel.
I do this through "Data -> Import External Data -> New Database Query" where I have my .ORA data source. I'm able to log in using my user and password and import the table. My problems come after I import this first set of data.
If I try to "Edit Query…" I get an error box that says "[Microsoft][ODBC Driver Manager] Driver's SQLSetConnectAttr failed".
If I try to "Refresh Data" I get two error boxes. The first is just: "[Microsoft][ODBC driver for Oracle][Oracle]" and the next says: "[Microsoft][ODBC Driver Manager] Driver's SQLSetConnectAttr failed". It then prompts me for the User name and password of the DB I'm connecting and after I enter the information, I get the same two error messages.
Also, if I attempt to establish another connection following the "Data -> Import External Data…" steps I run into a different problem. Upon entering the information for the User Name and password prompt I get two error messages. One says "!" and the next box says "Couldn't read this file". Once I click "OK" in those boxes, the Microsoft Query window automatically opens with nothing in it.
I can't seem to figure out why I can initially pull down data and then cannot succeed afterwards. I'm unable to connect to the DB I have through Excel until I completely closed all Microsoft Excel instances.
I also use this data source in Microsoft Access without any problems.
My Excel version is 2003.
I'm using Oracle Drivers I'm using are from an "Instant Client" package.
Any thoughts why I'm having these connections issues?
Thanks in advance.

This issue is closed.
The solution was:
"Data -> Import External Data -> Import Data"
Select "New Source" and select the "Oracle" data source and filled in the appropriate information. This was similar to the database query but it actually works.

My brand new mac pro always had Internet connection issues at school. WHY is that? I see the school's Internet working perfectly fine on other PC's, but there is never a day where my mac doesn't have Internet connection issues at school. How do I fix it?

I got my mac pro in the middle of August. School started the week after. Internet was working perfectly fine at home. But at school, I never had a good connection. Sometimes on the good days I get a connection when I'm sitting at the exact spot in class I always sit at. It's ridiculous and it's frustrating. I invested my money into this laptop and I'm beginning to regret it. I thought it was the school's Internet, but I don't see Internet issues with other PC users. It's most frustrating on registration days and I'm trying to register for my classes before it gets taken, but again... Internet connection issues. It's random. Majority of the time, it doesn't work at all. I've done Network Diagnosis and turning WiFi off then turning it on again. I've done everything I could. I put my money on this laptop and it was a lot of money. I could have bought an 800 dollars laptop and I would have Internet connection anywhere on campus. So, I don't want to continue everyday to regret on buying this laptop every time I try to connect to the Internet at school or Starbucks or anywhere else. How do I fix this? What's the problem ?
At school, I heard this guy had a problem with Internet connections too and he owned a new mac book pro. He said something like Apple messed up on something, but he fixed it. If I knew mac book pro's had these issues I wouldn't have bought it in the first place. It's freezing on me every other day. It's ridiculous. But what concerns me the most is the Internet connection. So someone please tell me what can I do next to prevent the problem? Am I doing something wrong maybe?

Hi Kevin,
I'm using an XLR input mic which is connected to the phantom power enabled XLR mic socket on a USB M-Audio M-Track. The M-Track is connected by USB to the Mac Pro - so effectively I've got an M-Audio USB soundcard with a mic input. I've also tried a microphone that is a straight XLR to USB cable (guessing with some soundcard chip buried in the usb plug) but that also yields the same effect of bad latency, intermittent quality, stuttering and repeating and echoing (without the speakers on during record so its not feedback).
The mic works absolutely fine with other recording applications I have on the mac at the moment - albeit non-adobe ones (tested it on the EasyAudioRecorder - and it lives up to its name. it's easy)
I will try with Audition and report back, but sitting here right now I can imagine it would work fine with audition too - it just seems to be the way premiere is set up for recording into the timeline is a bit sketchy. I'm willing to accept it might well be a quirk with the new Mac Pro trashcan - I'm not weighting all the woes on premiere.
Any thoughts or am I out of luck to sit with my fingers crossed for a fix in the next round of updates?
Nathan.

Connection issues with Safari 3

I'm having some connection issues with Safari 3.
When I connect wirelessly, Safari won't load any web pages. I go and use Firefox and everything is just peachy.
I've reset Safari, emptied the cache and whatnot. I went in and checked the permissions, everything checks out.
When I connect with Ethernet, there's nothing wrong, which is my dilemma.
Help would be greatly appreciated.

There are a number of posts in the Leopard forum from people with direct experience with upgrading from Panther to Leopard. Here is a relevant thread from there that should reassure you.:
http://discussions.apple.com/thread.jspa?threadID=1418714
Your system should be fine for Leopard, but you will probably need a current version of Photoshop if you don't already have it. See this download:
http://www.adobe.com/support/products/pdfs/leopardsupport.pdf
Also, Leopard doesn't run Classic (OS 9) apps.
One caveat - first make a bootable backup "clone" of your present system onto an external firewire drive so you can recover if anything goes wrong. You can use the "Restore" tab of Disk Utility to make such a clone, and there are also Panther-compatible versions of Carbon Copy Cloner (v 2.3) and SuperDuper (v 2.1.4), both excellent for this.
It's even possible to a create second Panther clone on a different external volume to create a "dual-boot" system, using that volume to continue to run old applications that you can't run with Leopard.

Connection issues with EA4500

I had bad connection issues with my mobile device, so i pressed reset on my EA4500 router, and now when i connect to my network, it gives my limited connection even though i have 5 bars of signal. Not sure what to do now...

Resetting the router will erase all the settings you configured on the router since the initial setup. You manually configure the router's wireless settings so your wireless devices can have internet access again.
Procedure: http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=cfb50c0dc992443ab2405a782cca60f7_19073.xml&pid=80&...
Make sure to use a computer that is hardwired via Ethernet cable to the router.
For bad connection issues: http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=cf6ed888ce144d06905af4987887fd1b_KBxxxx_EN_v1.xml&...

X1 Carbon (20AX series) wifi connectivity issues

Dear Lenovo Support and all others,
I am posting this in hope that someone can help with my problem and also to share my unpleasant experience with a new Lenovo product.
Lenovo Thinkpad X1 Carbon
Model: 20A8A00VSG
OS: Windows 7 Pro 64bit
Purchase date: 27th February 2014
Since the first day I purchased the system, I have been having an issue with my wireless connection:
1. I am unable to reliably get a wireless connection to wireless access points (e.g. free wifi coffee outlets or malls) and personal mobile hotspots (mobile phone hotspots). It constantly says "LIMITED CONNECTIVITY". In other words, I cannot get internet access. Even when it does connect to the network and get internet access, there is a tendency for the connection to drop back to "LIMITED CONNECTIVITY".
The only time I can get a reliable connection is when I am connected to my home wireless router. The system does not seem to have problems on home wifi networks. Since the problem seems limited to wireless access points and hotspots, I believe its a hardware/software problem.
Please note that I have other wireless devices (laptops and mobile phones) that can connect to the same networks that I am trying to connect to and have no issues.
I have tested the networks with my friends' wireless devices as well and they have no issues accessing the internet so I am fairly certain that there is no issue with the networks themselves.
2. I have already called in twice and been given advice on both occasions but the problem still persist. I have updated all drivers, uninstalled and reinstalled and updated the BIOS for the system and also performed a system recovery but nothing has worked so far.
I have also tried disabling and/or deleting any anti-virus software and firewalls but it does not fix the problem.
I have also been advised that I need to go down to the Lenovo service center to have my laptop checked out by the technicians and that there MIGHT be a firmware upgrade for the wireless card itself.
NOTE: MIGHT? The support staff doesn't even know for sure whether there is an upgrade available.
3. Rebooting my computer, the wireless card or the hotspots does not solve the problem. It might work for a shortwhile before it reverts back to it's non working state or stops working again once I reboot the system.
I am really unhappy with the purchase so far. It's actually a good laptop per se when all is working, but without internet access, it is pretty much like a dead fish. And thats 90% of the time.
Like I said, this problem has been happening since day one and I've tolerated it long enough.
I hope someone can help me with this problem.
Thanks all.
UPDATE - 3/24/2014
I borrowed an ASUS Wireless USB adapter from a friend and installed it on the laptop. Lo and behold there are no connectivity issues to my iPhone wireless hotspot.
INTEL DUAL BAND WIRELESS AC 7260 - NO CONNECTION/LIMITED ACCESS
ASUS USB N10 WIRELESS ADAPTOR - CONNECTIVITY AND INTERNET ACCESS
I think this narrows it down to the software/hardware in the computer....

Hi, all
there is an issue bugged driver or even card firmware related. Intel confirmed that. Wait some time for the new release.
For the test purpose only disable 2,4 ghz band support and switch to 5 ghz. N-band seems unstable so switch to G-band. As the Linux users report the same issue it's firmware bug basically.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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